--- description: Review of mHelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: mHelpDesk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Concrete Cost Estimating Software](/directory/53/concrete-masonry-software/software) > [mHelpDesk](/software/23923/mhelpdesk) # mHelpDesk Canonical: https://www.softwareadvice.com.au/software/23923/mhelpdesk Page: 1 / 34\ Next: [Next page](https://www.softwareadvice.com.au/software/23923/mhelpdesk?page=2) > mHelpDesk is a field service solution that helps service businesses automate processes. It assists with customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception. The cloud-based tool is accessible on all mobile devices with internet access. This allows field techs to access all the necessary information about a job right. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees. Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique website, providing functional widgets, forms and login boxes. > > Verdict: Rated **4.3/5** by 824 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 824 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: mHelpDesk - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact mHelpDesk for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Add & Edit Photos - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Approval Process Control - Asset Tracking - Audit Management - Audit Trail - Automated Quoting - Automated Scheduling - Automatic Backup - Automatic Time Capture - Availability Management - Billing & Invoicing ## Integrations (14 total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Concrete Cost Estimating Software](https://www.softwareadvice.com.au/directory/53/concrete-masonry-software/software) ## Related Categories - [Concrete Cost Estimating Software](https://www.softwareadvice.com.au/directory/53/concrete-masonry-software/software) - [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software) - [Roofing Software](https://www.softwareadvice.com.au/directory/67/roofing-siding-contractor-software/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Computer Repair Shop Software](https://www.softwareadvice.com.au/directory/4243/computer-repair-shop/software) ## Alternatives 1. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5298 reviews) 2. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1463 reviews) 3. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (466 reviews) 4. [Clockify](https://www.softwareadvice.com.au/software/355240/clockify) — 4.8/5 (9248 reviews) 5. [ShiftWizard](https://www.softwareadvice.com.au/software/358958/shiftwizard) — 4.4/5 (723 reviews) ## Reviews ### "A Reliable and User-Friendly Tool for Scheduling and Field Operations" — 4.0/5 > **Yunus Emre** | *3 July 2026* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: The platform is easy to use, supports efficient job scheduling and dispatching, and offers excellent mobile functionality for field technicians. It helps streamline service operations and improve visibility into ongoing work. > > **Cons**: Reporting customization could be more flexible, and the user interface could benefit from modernization. Collaboration and communication features are somewhat limited compared to dedicated workplace tools. > > Overall, my experience with mHelpDesk has been positive. It provides an effective solution for managing field service operations, work orders, customer information, and technician scheduling. The mobile experience is particularly strong, helping technicians remain productive while working remotely. While there is room for improvement in reporting and collaboration features, it remains a reliable and valuable platform for service management. ----- ### "Keep things running smoothly in your business\!" — 4.0/5 > **Brian** | *27 March 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The ability to have clients log right into the portal and open tickets has been a huge plus\! > > **Cons**: We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point. > > Mhelpdesk has been a good overall product for us to use for work order processing and inventory tracking, which helps us keep peace of mind\! ----- ### "Great Software\!" — 4.0/5 > **Qiang** | *23 September 2019* | Chemicals | Recommendation rating: 8.0/10 > > **Pros**: It is very user friendly and the customer support has been very good. > > **Cons**: I think the mobile app can be improved a bit more for the customers. ----- ### "Good product for the right company" — 4.0/5 > **Frank** | *2 January 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. It is very easy to use both in office and in the field. > > **Cons**: Lead generation and sales reporting leaves a lot to be desired. > > Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you ----- ### "It's fine, would recommend" — 5.0/5 > **Aleksandar** | *22 April 2025* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: The tags that I can use to narrow down cases handled by support. It's really useful for my day-to-day documentation checks. > > **Cons**: The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration. > > I can't really say something here, it's overall good but there are things to be asked for, I have only used it to review chats. ----- Page: 1 / 34\ Next: [Next page](https://www.softwareadvice.com.au/software/23923/mhelpdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/23923/mhelpdesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data