--- description: Review of 360dialog Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 360dialog | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/4671/conversational-marketing/software) > [360dialog](/software/239528/360dialog) # 360dialog Canonical: https://www.softwareadvice.com.au/software/239528/360dialog Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/239528/360dialog?page=2) > 360dialog is a messaging iPaaS solution provider and also an official WhatsApp Business Solution Provider. This solution helps businesses facilitate WhatsApp and other messaging channels in customer interaction and commerce. 360dialog provides a WhatsApp Newsletter solution for Enterprises with marketing automation and a WhatsApp analytics platform. Moreover, the Official BSP offers a partnership program that enables Independent software vendors (ISVs) and software developers to add the WhatsApp Business API to their business offerings. 360dialog has built a powerful integration platform reducing the time to create an integration significantly. Also, 360dialog is providing integrations into Hubspot, Google People API, and Zapier plus a robust Marketing Automation for WhatsApp. The sign-up process to access the WhatsApp Business API is very simple and takes only 5 minutes. The API is compatible with many solutions in the market that our partners or independent software vendors provide. This enables users to integrate their WhatsApp Business API with a team inbox, chatbots, and CRM and automation integrations. > > Verdict: Rated **3.5/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 13 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: 360dialog - **Location**: Berlin, Germany ## Commercial Context - **Starting Price**: EUR 49.00 - **Pricing model**: Per User - **Pricing Details**: Pricing is per WhatsApp business account or WhatsApp number. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, English, German, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin and 185 more ## Features - API - Audience Targeting - Autoresponders - CRM - Campaign Management - Campaign Segmentation - Chat/Messaging - Chatbot - Customer Segmentation - Email Management - Engagement Tracking - Lead Capture - Lead Management - Lead Qualification - Live Chat - Mobile Access - Reporting/Analytics - Social Media Integration - Template Management - Third-Party Integrations ## Integrations (7 total) - HubSpot CRM - HubSpot Service Hub - Jira - Marketo Engage - Shopify Plus - WooCommerce - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) - [iPaaS Software](https://www.softwareadvice.com.au/directory/4668/ipaas/software) ## Alternatives 1. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (202 reviews) 2. [TextP2P](https://www.softwareadvice.com.au/software/90076/textp2p) — 5.0/5 (124 reviews) 3. [Spoki](https://www.softwareadvice.com.au/software/354178/spoki) — 4.4/5 (45 reviews) 4. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Rasayel](https://www.softwareadvice.com.au/software/449981/Rasayel) — 4.8/5 (66 reviews) ## Reviews ### "Reliable, economical and flexible" — 4.0/5 > **Luciano** | *2 June 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The aspect that I liked most about 360dialog is the simplicity with which it is possible to integrate into the ecosystem of your ChatBot marketing systems, including Facebook Business Manager. > > **Cons**: Sometimes the response times from the assistance are not quick, so in case you have problems or needs you have to resign yourself and have a little patience > > The general experience is positive: configuration of the number, included in the Facebook Business Manager, creation of templates ... these are all easily manageable aspects through this very intuitive too. A little patience is needed in the case of customer assistance, which does not always intervene with the desired timeliness. ----- ### "Great customer support and a master class for customer ease of use" — 5.0/5 > **Jasser** | *7 July 2023* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise > > **Cons**: Nothing yet that I can think of to provide a negative comment > > Satsified partner ----- ### "Horrible" — 1.0/5 > **Cédric** | *16 February 2023* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self. > > **Cons**: A lot of downtime.There horrible customer support and horrible automatically adding of funds > > Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed. ----- ### "Great Automation Solution for Digital Businesses" — 5.0/5 > **Elisha Gindae** | *22 February 2023* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The messenger solution utilizes a smart Use Cases \& Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers. > > **Cons**: Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily. > > We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world. ----- ### "Powerful tool that gives control over WhatsApp" — 5.0/5 > **Abhinav** | *18 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: 360dialog has amazing whatsapp apis. I used it for my client Business to go live over whatsapp. Best part of it is you can have WhatsApp to and fro communication and control that with a bot. It's a amazing way to connect with your customers. > > **Cons**: 360dialog has direct whatsapp api but currently WhatsApp has started it's competition cloud api by WhatsApp which is a cheaper substitute with sams number of functionalities. > > it's a feature loaded tool to get to and fro communication from WhatsApp via APIs and power of bots. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/239528/360dialog?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/239528/360dialog) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data