---
description: Review of CloudContactAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CloudContactAI | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [CloudContactAI](/software/240039/cloudcontactai)

# CloudContactAI

Canonical: https://www.softwareadvice.com.au/software/240039/cloudcontactai

> CloudContactAI is an AI-powered SMS, email, and voice platform built for businesses in regulated industries, including debt collection agencies, banks, equipment finance companies, and sports facilities. The platform combines bulk messaging with intelligent AI agents that handle inbound conversations automatically, so teams can scale customer communication without scaling headcount.&#10;&#10;AI Agents for Inbound SMS&#10;&#10;When a customer or debtor texts in, CloudContactAI's AI agents read the full conversation thread, every inbound and outbound message exchanged with that phone number, and generate a contextual, human-like response. This isn't keyword matching or canned replies. The AI understands the conversation history and responds accordingly, 24/7. Powered by AWS Bedrock, responses are generated in seconds while respecting compliance rules like opt-out handling and quiet hours.&#10;&#10;Use cases include answering payment questions from debtors, confirming appointment times for gym members, providing account balance information, and routing complex inquiries to human agents when needed.&#10;&#10;AI Assistant for Campaign Management&#10;&#10;An in-app AI assistant lets your team manage the platform through natural language chat. Instead of clicking through menus, users can type commands like "Send a payment reminder to everyone 30 days past due," "What was our delivery rate last week?" or "Draft an email for our holiday promotion." The assistant launches campaigns, pulls analytics, answers compliance questions, and handles routine platform tasks.&#10;&#10;Compliance Built In&#10;&#10;Designed for industries where a single violation can cost $500-$1,500 per message:&#10;&#10;TCPA consent tracking and automatic opt-out processing&#10;Reg F communication frequency limits and timing rules&#10;FDCPA Mini-Miranda disclosure requirements&#10;FINRA guidelines for financial services&#10;State-level quiet hours enforcement by recipient timezone&#10;A2P 10DLC registration and carrier compliance&#10;&#10;All opt-out records are timestamped and audit-ready.&#10;&#10;Multi-Tenant Architecture&#10;&#10;Each client gets isolated contact lists, opt-out lists, sending numbers, and campaign data. Ideal for collection agencies managing multiple creditor portfolios, multi-location facilities, and SaaS platforms embedding SMS into their product.&#10;&#10;SDK \&amp; API Integration&#10;&#10;REST API with SDKs in Python, Node.js, C\#/.NET, PHP, Go, and Ruby. Pre-built connectors for Salesforce, HubSpot, ActiveCampaign, and Zapier. Most integrations go live in days.&#10;&#10;Additional Capabilities&#10;&#10;Bulk SMS, MMS, email, and voice campaigns&#10;Days-past-due triggered automation&#10;Campaign split testing&#10;White-label option&#10;Deliverability monitoring and ramp-up tools&#10;Phone number lookup and validation&#10;Two-way real-time messaging&#10;Multiple SMS carrier support&#10;iOS mobile app&#10;&#10;14-day free trial. No credit card required.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: AllCode

## Commercial Context

- **Starting Price**: USD 25.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Spanish
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 48 more

## Features

- 2-Way Messaging
- A/B Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automated Responses
- Autoresponders
- Batch Communications
- CAN-SPAM Compliance
- CRM
- Campaign Analytics
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click Tracking
- Collaboration Tools
- Communication Management
- Compliance Management
- Contact Management

## Integrations (6 total)

- ActiveCampaign
- HubSpot CRM
- HubSpot Sales Hub
- Salesforce Marketing Cloud
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Related Categories

- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)
- [Email Marketing Software](https://www.softwareadvice.com.au/directory/4697/email-marketing/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.com.au/software/285733/whatsapp) — 4.7/5 (16361 reviews)
2. [Viber](https://www.softwareadvice.com.au/software/146449/viber) — 4.4/5 (4059 reviews)
3. [Telegram](https://www.softwareadvice.com.au/software/146545/telegram) — 4.7/5 (6420 reviews)
4. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews)
5. [Sociocs](https://www.softwareadvice.com.au/software/377457/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "We use CCAI as our primary tool for contacting customers" — 5.0/5

> **John** | *18 February 2023* | Sports | Recommendation rating: 10.0/10
> 
> **Pros**: We use CloudContactAI to enhance our sales process because customers were no longer responding to emails or phone calls.
> 
> **Cons**: The reporting needs to improve. We have some basic reports, but would like to be able to do more.
> 
> We love the product. We use it daily at all of our 25 facilities.

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### "Email is dead ... You need to be using SMS" — 5.0/5

> **Gary** | *23 March 2023* | Entertainment | Recommendation rating: 10.0/10
> 
> **Pros**: The fact that we can send mass sms to our customers and leads and respond to them in real time on our desktop/laptop computer is very effective. We have integrated it with our database so our people don't need to leave our software to access and respond to text messages.
> 
> **Cons**: Character limits per text message. I think this is not something that CCAI can control and they make it clear how many characters you have left so they help you manage them to prevent writing a text message that is too long and getting charged for two text messages.
> 
> We use CCAI for everything. We have texted our customers about job openings and have filled those positions saving money on job boards. We have used it with our existing customers to notify them of changes in schedule or upcoming deadlines. We also use it with existing clients to upsell our products. We use it with new leads to move them through the sales process. Nothing works better than SMS. People don't respond to emails or answer their phones but they still read their text messages.

-----

### "I use CCAI every day, and I really like it" — 5.0/5

> **Heather** | *14 April 2023* | Sports | Recommendation rating: 9.0/10
> 
> **Pros**: I can reach out to players at our facility easily from our Facility Console due to our integration with them. When players respond, the 2 way messaging feature enables me to respond in real time. When we blast out to a number of people, we're able to add multiple users to the account so we can address the responses all at once.
> 
> **Cons**: The reporting could be improved, but we don't really even use the reports. The engagement with SMS is mind boggling, so we're happy with it.
> 
> CloudContactAI has really improved our business. Coming out Covid, we couldn't get anyone to come to the facilities. We tried calling and emailing, but they didn't work. CCAI's SMS solution is the way to go.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/240039/cloudcontactai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/email-marketing/cloudcontactai-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/240039/cloudcontactai> |
| en-GB | <https://www.softwareadvice.co.uk/software/240039/cloudcontactai> |
| en-IE | <https://www.softwareadvice.ie/software/240039/cloudcontactai> |
| en-NZ | <https://www.softwareadvice.co.nz/software/240039/cloudcontactai> |

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