Help Lightning

Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. It provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. About Remote Visual Assistance Software: Remote Visual Assistance (RVA) Software has become the new expectation for service delivery within the Aftermarket Service Industry (i .e ., field service, call center, technical support) . COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance software has been around for many years before COVID. At first, many companies were slow to deploy this type of solution. It was just not a priority since their customers valued and expected onsite service . The realities of COVID-19, which brought health and safety concerns, limited and in some cases prevented companies from dispatching field service personnel to their customers’ sites. These obstacles forced field service leaders to consider remote assistance software as a preferred, or at least alternative, model for onsite service. The ability to deliver guided troubleshooting and remote assistance to customers and field engineers through remote visual assistance software has become the standard tool for providing remote support. The best remote visual assistance software incorporates augmented reality features, including merged reality and 3D annotation, along with video collaboration tools to create a virtual environment where the receiver and provider of support can communicate instantly, on-demand, and in real-time. Service organizations, call centers and manufacturers across a variety of industries rely on Help Lightning’s remote visual assistance software to improve first-time fix rates, extend their workforce capacity, and improve customer satisfaction. Using Help Lightning on an existing mobile device or a web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side. With Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away. Learn more at helplightning.com