--- description: Review of Gainsight PX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Gainsight PX | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Product Management Software](/directory/3493/product-management/software) > [Gainsight PX](/software/240474/gainsight-px) # Gainsight PX Canonical: https://www.softwareadvice.com.au/software/240474/gainsight-px Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/240474/gainsight-px?page=2) > Gainsight PX is a cloud-based solution designed to help businesses of all sizes create product adoption strategies through analysis of customer engagement. Key features include feedback collection, audience segmentation, goal setting, activity monitoring, and reporting. The solution enables marketers to visualize customer activity and track their interactions with the product for a particular duration. Businesses can use Gainsight PX to create custom surveys using multiple-choice or open-ended questions and monitor product usage patterns based on the responses. Additionally, the solution lets sales teams design personalized messages, emails, guidance and recommendations for prospects based on stored responses. Gainsight PX integrates with multiple third-party platforms such as HubSpot, Microsoft Dynamics 365, Salesforce, ZohoCRM, SugarCRM, SurveyMonkey, Segment, Google Analytics, Zendesk, Learndot, and more. It comes with a mobile application for iOS and support is provided via phone, email and documentation. The product is available for free and paid subscriptions. > > Verdict: Rated **4.0/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 7 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Gainsight - **Location**: Redwood City, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 500.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $500/month for 500 users $1000/month for 1000 users $1500/month for 1500 users $2000/month for 2000+ users Foe more details, contact Gainsight - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile) - **Supported Languages**: English, Japanese - **Available Countries**: Australia, Brazil, Canada, Japan, United States ## Features - A/B Testing - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Audience Targeting - Behavior Tracking - Behavioral Targeting - CRM - Churn Management - Cohort Analysis - Content Analytics - Contextual Guidance - Conversion Tracking - Customer Experience Management - Customer Profiles - Customer Segmentation - Customizable Reports - Customizable Templates - Data Analysis Tools ## Integrations (27 total) - Azuqua - Boomi - Gainsight CS - Gmail - Google Analytics 360 - HubSpot CRM - Influitive - Infor CRM - Marketo Engage - Microsoft Outlook - MindTouch - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive ... and 12 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Product Management Software](https://www.softwareadvice.com.au/directory/3493/product-management/software) ## Related Categories - [Product Management Software](https://www.softwareadvice.com.au/directory/3493/product-management/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Digital Adoption Platforms](https://www.softwareadvice.com.au/directory/4379/digital-adoption-platform/software) - [UX Software](https://www.softwareadvice.com.au/directory/4258/ux/software) - [Web Analytics Tools](https://www.softwareadvice.com.au/directory/4142/web-analytics/software) ## Alternatives 1. [Pendo](https://www.softwareadvice.com.au/software/165586/pendo) — 4.5/5 (238 reviews) 2. [Hotjar](https://www.softwareadvice.com.au/software/136486/hotjar) — 4.6/5 (539 reviews) 3. [Userflow](https://www.softwareadvice.com.au/software/191365/userflow) — 4.8/5 (14 reviews) 4. [Lucky Orange](https://www.softwareadvice.com.au/software/324513/lucky-orange) — 4.7/5 (260 reviews) 5. [Amplitude](https://www.softwareadvice.com.au/software/76608/amplitude) — 4.6/5 (67 reviews) ## Reviews ### "On the path to customer success" — 4.0/5 > **Ana** | *30 September 2022* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: We love every in app interaction, particularly banners, sliders, and tours. We also really like the engagement and survey analytics available. Overall, this is a fantastic solution that will help you serve your client base more effectively. > > **Cons**: PX might be challenging to learn and master. It took us a while to master the product mapper and some of the other analytical tools. And we are still learning with the tutorials to gain insight on other/new ways the product can be used. > > Being provided with more knowledge about our customer's behaviour is a fundamental strategic tool to understand our successes but also our failures. Gainsight PX helped us identify and map low engagement by customers, which translates into determining where customers needed assistance and what features must be improved. ----- ### "Great tool to track adoption\!" — 4.0/5 > **Maggie** | *8 August 2023* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I love being able to view adoption by a client at the institution level. We work with higher education institutions, and we're able to see overall who is logging into the platform and who is using it through Gainsight PX. It helps us to find clients who aren't using the product so we can be proactive to help them\! > > **Cons**: Gainsight is not super user friendly, and I wish it was easier to export data. Seeing users and such is great, but sometimes I just want a monthly email of the total users for a platform. That may be a thing that's available, but I haven't been able to figure it out on my own. I'm also just the end user, not the owner of the software. > > The more I find in Gainsight PX, the more satisfaction I get\! I'm able to truly help our clients. The only thing is - I don't like having to find it. ----- ### "Gainsight PX Review" — 3.0/5 > **Nick** | *23 August 2023* | Higher Education | Recommendation rating: 2.0/10 > > **Pros**: I like the ability to track usage data of the products. To see who has been in the solution and how often. > > **Cons**: When filtering to check usage data say, for a 30 day window, to have the number of times a user has logged in during that 30 day window. As opposed to seeing just the last time they were in the system and the total lifetime number of logins. ----- ### "Gainsight - a wonderful tool for your sales toolbelt" — 5.0/5 > **Trevor** | *25 June 2021* | Internet | Recommendation rating: 8.0/10 > > **Pros**: Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers. > > **Cons**: I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times. > > Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base. ----- ### "Gainsight Usage Review" — 4.0/5 > **Crystal** | *28 August 2023* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Love that I can find users of any campus and how many times they are coming into our different sites. Also like that I can make reports sent out to me on a cadence. > > **Cons**: not the easiest to use when trying to learn how to use functions. multiple steps to just get to one thing. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/240474/gainsight-px?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/240474/gainsight-px) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data