---
description: Review of Textel Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Textel | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Textel](/software/241018/textel)

# Textel

Canonical: https://www.softwareadvice.com.au/software/241018/textel

> Textel is an enterprise web platform that connects businesses with their customers through text messages, allowing them to easily and quickly connect with each other and reducing wait times.

Textel helps businesses communicate with their customers via text messages so that they can reduce call volumes and operational costs. These features allow businesses to create agentless interactions between the agents and customers within moments, resulting in satisfied customers who feel more engaged with your business.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Textel

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Textel offers custom pricing based on your unique needs.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- 2-Way Messaging
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Campaign Management
- Campaign Scheduling
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer History

## Integrations (6 total)

- CXone Mpower
- Five9
- Genesys Cloud CX
- Meevo
- Millennium
- SalonBiz

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (223 reviews)
3. [Agile CRM](https://www.softwareadvice.com.au/software/6827/agile-crm) — 4.1/5 (524 reviews)
4. [Twilio](https://www.softwareadvice.com.au/software/390005/twilio) — 4.4/5 (501 reviews)
5. [Squaretalk](https://www.softwareadvice.com.au/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews)

## Reviews

### "Textel is an integral part of our salon\!" — 5.0/5

> **Jessica** | *23 March 2024* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: Textel allows us to reach out to clients even when we are not in the physical salon space.
> 
> **Cons**: Would love more than a 160 character limit before splitting up the texts.
> 
> Wouldn’t consider another product, very happy.

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### "textel is the way" — 4.0/5

> **jess** | *25 March 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: scheduling in advance for monthly promotions, specific groups to reach out to, instant notifying for specific reasons i.e. weather, employee out etc.
> 
> **Cons**: Have to do a few steps before set up of campaign that takes getting used to.
> 
> once I learned, it became more fluent and user friendly. but very easy to learn steps

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/241018/textel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/textel-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/241018/textel> |
| en-GB | <https://www.softwareadvice.co.uk/software/241018/textel> |
| en-IE | <https://www.softwareadvice.ie/software/241018/textel> |
| en-NZ | <https://www.softwareadvice.co.nz/software/241018/textel> |

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