---
description: Review of Intermedia Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Intermedia Contact Center | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Intermedia Contact Center](/software/241284/intermedia-contact-center)

# Intermedia Contact Center

Canonical: https://www.softwareadvice.com.au/software/241284/intermedia-contact-center

> 80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses like yours need better visibility to determine the quality of their customer interactions and the right tools to make it even better.

Intermedia Contact Center helps you deliver on everything that defines a great customer experience:

Quick Access to Assistance with Intelligent Call Routing and Self-Service Tools – Get customers the answers they need fast by routing them to the right employee. Give your employees relief while helping your customers resolve inquiries themselves using interactive voice and web chat response tools.

Greater Availability and Convenience with Omni-Channel Support – Effortlessly engage customers how they want using voice, chat, email, and SMS. Proactively engage customers with fewer resources using automated notifications for everything from appointment reminders to promotions.

Better Personalization with CRMs Integrations – Get immediate, relevant customer information during an interaction to quickly validate customer information and deliver a personalized experience.

Better Visibility with Dashboard, Reports, and Recordings – Let employees support customers from wherever while still getting the visibility you need to drive better experiences and business outcomes. Intermedia’s dashboards and reporting give you a detailed view of your business and individual employee performance. Interaction recordings protect you and your customer while giving you insight into individual interactions.

Greater Productivity and Service Quality with Unified Collaboration and Customer Communication – Employees need quick access to information wherever they may be working. But having customer-facing teams using separate applications to service clients disconnects them from the rest of the organization and hinders more responsive, successful engagements. 

Intermedia unified Unite and Contact Center application brings employee collaboration and customer communication into one single application. This means voice, video conferencing, team chat, file sharing, and backup, call queues, active call routing, contact directories, and more are all available on one highly reliable, secure, tightly integrated platform.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intermedia
- **Location**: Sunnyvale, US
- **Founded**: 1991

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Canada, France, Germany, Netherlands, United Kingdom, United States

## Features

- AI Copilot
- AI Summarization
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring

## Integrations (24 total)

- Acumatica Cloud ERP
- Adyen
- Atlas CRM
- Calabrio ONE
- ConnectWise PSA
- Elavon
- Epic
- Greenway Practice Management
- HHAeXchange
- MEDITECH Expanse
- Microsoft 365
- Microsoft Teams
- ModMed
- NetSuite
- NextGen

... and 9 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)
- [Predictive Dialer Software](https://www.softwareadvice.com.au/directory/1758/predictive-dialer/software)
- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews)
2. [CallTools](https://www.softwareadvice.com.au/software/223069/calltools) — 4.8/5 (155 reviews)
3. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
4. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews)
5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)

## Reviews

### "Call Center Review" — 4.0/5

> **Alicia** | *27 May 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: I like how much information it gives you in real time, and that other agents can see if others are available, eliminating the possibility of too many agents taking a break at the same time.
> 
> **Cons**: I don't like that calling out from the Contact Center icon is different from calling from the Calling icon. As an admin, I am able to find recordings from one but not the other.
> 
> Overall, I am pleased with the Intermedia Contact Center, which is simple to use and simple to teach to the agents.

-----

### "it mostly works" — 4.0/5

> **Verified Reviewer** | *15 July 2020* | Computer & Network Security | Recommendation rating: 6.0/10
> 
> **Pros**: it works reasonably well, after you beat it into submission.  other than that, it behaves pretty well.
> 
> **Cons**: the installation can be amusing at times.  sometimes what you think you are installing, or the way you are installing it, is not always what you get.
> 
> sometimes you have to beat on it a little, because the installation options are not always clear.  you can get it to work eventually, and after that, you're in pretty good shape.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/241284/intermedia-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/241284/intermedia-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/241284/intermedia-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/241284/intermedia-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/241284/intermedia-contact-center> |

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