---
description: Review of SmartTouch ECM Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: SmartTouch ECM | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Content Management Systems](/directory/4543/cms/software) > [SmartTouch ECM](/software/242537/smarttouch-ecm)

# SmartTouch ECM

Canonical: https://www.softwareadvice.com.au/software/242537/smarttouch-ecm

> SmartTouch ECM is a document management solution that helps enterprises store, manage and retrieve documents, images and other data via a unified portal. The platform allows users to record and distribute reports, search information via keywords using the built-in indexing functionality and organize files. 

SmartTouch ECM enables employees to view documents using a self-service portal or the Workday application. Administrators can control access to files and data using role-based permissions and implement policies and procedures across departments to ensure compliance with regulatory guidelines. It offers various features such as automated backups, secure data storage, disaster recovery and more. Additionally, supervisors can manage the distribution of confidential data and archive employee documents as per legal data retention policies. 

SmartTouch ECM supports integration with various third-party enterprise resource planning (ERP) systems. Pricing details are available on request and support is extended via phone, email and other online measures.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ascend Software
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Ascend Software for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Archiving & Retention
- Content Management
- Document Classification
- Document Management
- File Conversion
- Full Text Search
- Indexing
- Optical Character Recognition
- Search/Filter
- Secure Data Storage
- Third-Party Integrations

## Support Options

- Email/Help Desk
- Chat

## Category

- [Content Management Systems](https://www.softwareadvice.com.au/directory/4543/cms/software)

## Related Categories

- [Content Management Systems](https://www.softwareadvice.com.au/directory/4543/cms/software)
- [Document Management Software](https://www.softwareadvice.com.au/directory/722/document-management/software)
- [Enterprise Content Management Software](https://www.softwareadvice.com.au/directory/3485/enterprise-content-management-system/software)

## Alternatives

1. [Google Drive](https://www.softwareadvice.com.au/software/105807/google-drive) — 4.8/5 (28427 reviews)
2. [Google Docs](https://www.softwareadvice.com.au/software/327807/google-docs) — 4.7/5 (28798 reviews)
3. [Google Workspace](https://www.softwareadvice.com.au/software/344998/google-workspace) — 4.7/5 (17483 reviews)
4. [OneDrive](https://www.softwareadvice.com.au/software/23542/onedrive) — 4.5/5 (12623 reviews)
5. [Microsoft 365](https://www.softwareadvice.com.au/software/397757/office-365) — 4.6/5 (14035 reviews)

## Reviews

### "Content management and accounts payable made easy" — 5.0/5

> **Ricardo** | *15 January 2021* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: SmartTouch ECM helps us to manage our invoice and document automization process and save from the time and cost needed for management of these processes via one central management panel.
> 
> **Cons**: SmartTouch ECM they could have a more extensive third party integration options for accounts payable options and document optimization.
> 
> SmartTouch ECM is an end to end solution for leveraging the team process capacity by automizing the accounts payable and document optimization processes.

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### "Ascend is your generic invoice approval software." — 4.0/5

> **Kyle** | *1 August 2018* | Accounting | Recommendation rating: 6.0/10
> 
> **Pros**: Ascend can provided basic invoice approval software for organizations. The software seems to be foulproof and straightforward.
> 
> **Cons**: The user interface is very basic and seems very dated. It could use an update to the modern century. It appears almost as if it was from a Windows xP computer.

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### "advantage and disadvantage" — 4.0/5

> **Verified Reviewer** | *8 August 2021* | Human Resources | Recommendation rating: 6.0/10
> 
> **Pros**: 1- Easiest for use 
2- Continuous improvement.
> 
> **Cons**: 1- More Expensive.
2- Improving ablation strategies for the treatment of atrial fibrillation
> 
> totally is good

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/242537/smarttouch-ecm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/cms/smarttouch-ecm-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/242537/smarttouch-ecm> |
| en-GB | <https://www.softwareadvice.co.uk/software/242537/smarttouch-ecm> |
| en-IE | <https://www.softwareadvice.ie/software/242537/smarttouch-ecm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/242537/smarttouch-ecm> |

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