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About InTouch
InTouch is a software that allows businesses in the health and fitness industries to manage their customer engagement in an easy and effective way. It is a cloud-based application that can be accessed anywhere and on any device.
InTouch has many different functionalities, including the ability to create and send automated emails, manage leads and contacts, send SMS messages, and collaborate with other users in real-time messaging. It also lets users track follow-up activities and monitor the performance of individuals against defined goals.
InTouch allows businesses to create onboarding and retention plans and use the centralized dashboard to track key performance indicators (KPIs) via actionable analytics. Other features include reporting, campaign management, presentation creation, scheduling, and more.
InTouch pricing
InTouch does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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InTouch Reviews
Feature rating
5 reviews of 38
View all reviews
Verified Reviewer
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 10/11/2017
Utilized InTouch Technology for gym membership sales to follow up with leads.
Simple to use daily task list helped with productivity, keeping the sales team on top of their leads which resulted in higher sales.
Pros
InTouch is incredibly user friendly and guides the salesperson through their day by setting up a list of leads to follow up with in a very specific order. The salesperson can simply follow the list and stay productive without the manager having to give them tasks.
Cons
This may have changed, but when I used this software they did not have text capability through the software itself. Switched to another platform because of this.
Response from InTouch Technology
With the launch of InTouch DRIVE we have added full texting capabilities which include:
-Drip
-Appointment Alerts
-Broadcast
-1-1 messaging
-Opt-ins
-Text-in-to-Win promos
Replied 02/06/2021
Xavier
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 19/06/2021
Miss the Old but the new will do
Pros
I preferred when we had flash and really liked the old system but the new one completes all the same tasks. I do not have access to all functions so can only give a biased view based off what I can use.
I like how quickly incoming leads are updated and the team is notified and I like how easy it is to track who we have contacted
Cons
The new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed slowly relearning.
Ben
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 20/06/2021
It's ok, but it can be improved
I've been using the "new" version for the last 6 months and I miss the old (flash-based) version. All of my co-workers feel the same way. The old system wasn't as "pretty" and had the same awful search issues, but it was faster and didn't require as many clicks to accomplish tasks.
Pros
Fairly easy to use once you understand the flow. Legacy reporting is good.
Cons
Too many "clicks" are needed to achieve what you want to accomplish in certain circumstances. Interface is confusing, clunky, and slow. Front-end scaling isn't that great on my laptop. Search feature is absolutely HORRENDOUS and has always been that way. (I.e. - You type in "Jim Smith", you see it for a second, and then it switches to "Jim Acer". Delete the "th", type the letters in again, and then "Jim Smith" *may* appear.) New report generation is insanely confusing (thank goodness they left a way to do the "legacy reporting"!) No way to do batch updates to records (I.e - I send a mass email, but have to update the communication to each individual record). Other smaller issues exist as well...
Lauren
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 07/07/2021
Easy to use and Easy on the eyes
Overall InTouch has been very helpful for me and the others in my office. Knowing when and who to contact in terms of leads was extremely helpful for us in closing sales! I would absolutely recommend InTouch to other companies.
Pros
InTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced with our other software, ABC.
Cons
The Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to send mass emails.
Vince
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 23/06/2021
Long Term Customer
Very crucial to our business. Great staff - that's the main reason I haven't shopped for another vendor.
Pros
InTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love mostly tech stuff. I wish they had a more streamlined version - like their older version last year - in fast paced clubs with less staff that multi-tasks. Having said that, the customer support staff is super helpful and a pleasure to deal with. I also like the upgrades to their email creation features. I have been using InTouch for over 10 years now and plan on continuing.
Cons
As stated above - some of the new navigation features such as texting and recording phone calls seem more difficult than the old version. My staff and I feel like we never grasped the right way to use all the features.
