Gather

Pros

I like having case information on all my devices, wherever I am. I also love the beauty of our webpages and how case information populates them automatically. We have entered our pre-needs and are working on integrating with Homesteaders, which is a bonus. It is so lovely to be at home and see the pre-need information; it saves trips to the office. I also love that Gather is constantly innovating and adding more features without raising costs.

Cons

I wish I could add more than one video on the remember page. Sometimes, we have a Tukios tribute video and a video recording. I also do not like that the service times change according to time zone. This has tripped up several families, and I now have to add a note below the service information that states the service time and that it is Pacific time. It's just one more step, if the time just displayed as the time zone the service is in there would be a lot less confusion.

Pros

Ease of access for the entire team, aids in communication through being able to check off tasks.

Cons

Delays in response to questions through email. Phone team is great, but they also defer to your "team" through email or phone that can be hard to reach.

Pros

Over all the ease of using Gather has improved and has always been easy to use. The formatting of the program and the user interface provides that easy use. It is customizable within certain parameters which has allowed me to make things easier for my self and my colleagues.

Cons

It is difficult to have families use it remotely. Not 100% sure why but many families either do not understand or get lost. Often families and I go over Vital Statically Information over the phone and they can answer all the same questions that they did not remotely. The user interface is the same for myself or a family member and that I think is preventing an easier time for families using Gather remotely.

Pros

Technology, After care tasks, Family involvement

Cons

It does take a little bit of time to get used to the newer format, but be patient and you will really come to appreciate the overall experience

Pros

I love nearly every feature that I have encountered so far but some of my favorites include, single point of entry, the AI obituary assistant, and collaboration features.

Cons

If there is something that I like least I suppose it would be that Gather does not interface with my answering service.

Pros

Gather is a wonderful company to work with. We had a deadline to meet for our website and we had been looking at other case management systems. They were able to accommodate us in a timely fashion and redo an antiquated homegrown website. We are still in the process of transitioning but the chat feature is wonderful for when you have a question but not want to email.

Cons

At the time of this review, they are not connected to ASD and the firm we do our accounting with.

Pros

After exhausting our research for a case management software after decades of handling it in paper/carbon copy/typewriter only, we decided to take a trial run with three different companies. Gather was our favorite by far: it is user friendly (even for our technologically-challenged team members); the Gather website seamlessly integrates with the software; our families LOVE the ability to collaborate with the funeral director in charge with writing obituaries, assigning tasks, inviting other helpers, and other awesome integrations made available to them; Gather's mobile-friendly app allows our staff to have access to everything in the palm of their hand - and it is also very intuitive and user-friendly; and the support team, chat feature made available to client users, and overall attentiveness to our needs has been exemplary.

Cons

While we are completely satisfied with the software as it stands, we've been assured that Gather is constantly working to serve funeral directors with their growing needs. We mentioned that integration with ASD is something that would be extremely useful and [sensitive content hidden], told me he is making it one of his priorities to see if such an integration is possible. We haven't found any faults with the software or the support team.

Alternatives Considered

Reasons for Choosing Gather

Pros

The things I’ve enjoyed the most about Gather is the case management software, our firm operates a large cremation service, as well as a standard traditional funeral service, and a livery service for embalming, transfers, and more! Gather allows me to cross reference my revenue, my case reports and my individual client needs in a smooth, innovative cloud-based way that I can operate from my home, my office, my cell phone, no matter where I need to be.

Cons

I’ve had no issues with Gather, and have continuously referred it to my colleagues

Pros

They software was easy to set up, easy to train staff and has been very easy to implement with out team.

Cons

Monthly payments needed to be associated with a credit card initially but we have not been able to set up ACH payments.

Pros

Easy to keep up with all cases. We love it.

Cons

Everything works well we have had no problems at all

Pros

Gather is all encompassing. Before switching to Gather, I had roughly 5 or 6 vendors I was paying separately, whose tasks could all be done within Gather. I was greatly relieved to have everything under one roof. I had been looking for this solution for years. Their graphics and interface are easy to use and look great.

Cons

The transition to new software is never fun, and that was hard, but Gather was with us every step of the way and guided us through it.

Pros

Gather is intuitive, well laid out and very simple to use.

Cons

Presently, I do not have any cons with the software.

Pros

We love the accessibility of gather and the ability to work remotely and have families help us from outside the funeral home as well. The card reader is also a god send. We are over the moon about it calculating the fees for us and how easy it was to use.

Cons

So far the only issue we have had is getting our old data (1996-on)into the system. It is also seems to have a bit more than we really needed being as we are a smaller firm but I'm grateful that we can customize pretty much everything to make it work for us.

Pros

What I like most about Gather is how it can be completely personalized with the needs of our business. The integration with our existing business was a dream.

Cons

The only thing I don't like is that when printing the statements, they print on 2 pages, without being able to adjust to be able to print on 1 page.

Pros

The ease of the system. Being able to add obituaries to the website with just a single step. Allowing families the ability to add pictures and personal information. Livestreaming of services.

Cons

Not having a good spot to put the programs that we generate for families services.

Pros

I like that we can place all information in ONE place as well as use ONE place to enter billing items. I like the showroom with photos of merchandise and also the way we can discount items, modify prices, add notes, and the ability to add "one-time" items.

Cons

We prefer military time for TOD. That is how it's communicated to us and how we enter it into the state database as well as for the crematory. We also prefer to have the SSN unlocked as a default in the death certificate area.

Pros

Everything! From the data input anywhere, case management, sending forms to be signed electronically, the live-streaming, my website is amazing and they did it. Also their customer service is simple amazing!

Cons

I can’t think of any cons yet. Maybe loading time but I’m sure that’s the internet on my end.

Pros

the Gather Platform allows our funeral home to assist families create a beautiful online presence of their loved ones. Our Funeral Home has been able to reduce employee time per funeral and improve performance. We continually find new ways to "Use" the Gather Platform to improve customer service and employee satisfaction in helping families.

Cons

There really are no down sides to Gather. The Team that assists you with issues will listen and find a way to solve any concerns.

Pros

I love the ease of use of the Gather software. It is a program that is very user friendly for our team and the families we serve. Along with it being user friendly, the software is always changing and getting better. Gather is always striving to make their program better and that is just one of many things that make them so great!

Cons

I really can't say there is anything that I dislike about the software. There is obviously things that we ask about changing or editing within the software, but any time we do the team at Gather is always ready to listen and do anything to make it right to fit our needs.

Pros

I am a huge fan of collaborating with families as much as possible. Giving families as much control as possible is essential to their overall satisfaction throughout the experience. The fact that families can use Gather for all their needs, at need and aftercare, is incredible!

Cons

I understand Gather will do custom reports, and have them emailed monthly. I wish this was built into the reporting tab for me to do myself. Specifically, it would be ideal to be able to sort by case types and see specific types of data in the revenue report.

Pros

Ease of use, usability on my phone or any other device

Cons

Would love to have it talk to ASD and to deliver emails or other advertising materials by an email notification.

Pros

Gather makes everything so easy to navigate and use that it will make you wish you started using it sooner.

Cons

The only thing that I can think that could be done differently is to have the place of death field auto populate that information into other fields that correspond so that it doesn't have to be entered multiple times.

Pros

Atneed and preneed side; accounting side

Cons

Email notification about new obit on website. I know there is a fix for this coming.

Pros

I love that everything is one place and easy to find. Still learning all the features in Gather, but am very happy with everything. So easy once you learn to navigate around. Working with the Gather team to

Cons

Customers are having a hard time finding service info. They're not interested in service details as much as looking for service times. Should be higher on the page, not everyone likes to keep scrolling down the page to look for service times & place.

Pros

I especially like the livestreaming and the ability to have clients upload their info.

Cons

I don't like that we cannot print out our packages and cannot get adequate reports.

Pros

Gather is professional in appearance as well as their customer service. We primarily use their live-stream capabilities and they even monitor the feeds and contact us when the discover an issue. Easy fir the layman to use and implement.

Cons

Wired mics. A wireless mic that could be closer to the speaker would be much better.

Pros

Easy to use, use on all devices, work with families

Cons

It's a bit expensive.
You have to enter places in every time, like cemeteries.

Pros

User Friendly for both directors and clients

Cons

I currently do not have any complaints. I have experienced some clients complaining about how they upload photo's, some saying it has been difficult to use or upload. However, this has been a very small number of clients with this experience.

Pros

Ease of use, very nice case management,

Cons

Service locations should be alphabetized in the list.

Pros

Flexability to add forms and merchandise

Cons

in ability to compile reports

Pros

Cloud based, Remember page, integration with website and live streaming, online case management

Cons

Reporting capabilities and accounting integration could be improved.

Pros

I use this program for educational purposes, and it is extremely easy to use and intuitive. The modern interface translates well for my students.

Cons

I don't love the layout of the case management side, it can be hard for me to see what is going on.

Pros

Gather is user friendly and very helpful staff members.

Cons

It would be nice to have more themes offered. We live in a rural community. Farming , hunting and different outdoor themes would be nice to have as a feature.

Pros

Our families that select Video Streaming have been very happy with what we provide.

Cons

We are happy with all services provided by Gather.