--- description: Review of Grayscale Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Grayscale | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Applicant Tracking Systems](/directory/321/applicant-tracking-software/software) > [Grayscale](/software/244524/grayscale) # Grayscale Canonical: https://www.softwareadvice.com.au/software/244524/grayscale Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/244524/grayscale?page=2) > Grayscale is a cloud-based texting and automation talent management tool that optimizes employee engagement activities by automating workflows. Key attributes include mobile keywords, reporting and analytics, massage personalization, mass texting, contact management, background screening, and scheduled messaging. Targeting hiring teams looking to streamline talent engagement operations to deliver a high-touch candidate experience, it supports cross-platform integration with ATSs like Greenhouse, Paycom, ADP, Workday, and SAP SuccessFactors. There is also a chrome extension tool that allows employers to send text messages to candidates directly from existing ATSs. Supporting numerous industries, including tech, retail, and healthcare, Grayscale allows recruiters to use texting to automatically inform candidates of hiring events, promoting rapid responses and recruitment. Additionally, lists of candidates as they auto-populate into the program, reducing the workload of manual entry. > > Verdict: Rated **4.7/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 32 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Grayscale - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 99.00 - **Pricing model**: Per Feature - **Pricing Details**: Contact Grayscale Labs for pricing details - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Ireland, Mexico, New Zealand, South Africa, United Kingdom, United States ## Features - 2-Way Messaging - API - Applicant Tracking - Assessment Management - Automated Responses - Background Screening - CRM - Candidate Management - Collaboration Tools - Communication Management - Compliance Tracking - Contact Management - Employee Engagement Software - Internal HR - Interview Management - Interview Scheduling - Mass Texting - Message Personalization - Mobile Access - Onboarding ## Integrations (14 total) - ADP Workforce Now - Greenhouse - Jobvite - Lever - Paycom - SAP SuccessFactors HCM - SAP SuccessFactors Work Zone - SmartRecruiters - Twilio - UKG Pro - WhatsApp - Workable - Workday HCM - iCIMS Hire ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Applicant Tracking Systems](https://www.softwareadvice.com.au/directory/321/applicant-tracking-software/software) ## Related Categories - [Applicant Tracking Systems](https://www.softwareadvice.com.au/directory/321/applicant-tracking-software/software) - [Recruitment Software](https://www.softwareadvice.com.au/directory/372/recruiting-software/software) - [Talent Management Software](https://www.softwareadvice.com.au/directory/371/talent-management-software/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) ## Alternatives 1. [Paylocity](https://www.softwareadvice.com.au/software/4537/web-pay) — 4.3/5 (1822 reviews) 2. [CEIPAL ATS](https://www.softwareadvice.com.au/software/128044/ceipal-ats) — 4.6/5 (1260 reviews) 3. [JobDiva](https://www.softwareadvice.com.au/software/3325/jobdiva) — 4.5/5 (1184 reviews) 4. [Buk](https://www.softwareadvice.com.au/software/251947/buk) — 4.8/5 (354 reviews) 5. [Workday HCM](https://www.softwareadvice.com.au/software/390210/workday-hcm) — 4.5/5 (1733 reviews) ## Reviews ### "Exceptional Software with Exceptional Customer Support" — 5.0/5 > **Danielle** | *14 February 2020* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I like absolutely everything about this software\! It has integrated seamlessly with our ATS and elevated both communication quality and communication response time with top talent. The product is incredibly easy to launch (literally takes just minutes\!) and even easier to use. There is no need to upload lists of candidates as they auto populate into the program meaning absolutely 0 manual entry\! Having all forms of accessibility including chrome extension, desktop page and app enables you to stay connected with your candidates regardless of where you are\! My favorite feature is the ability to set up custom texts that are automatically triggered to send by applicant stage changes custom for each position posted\! Before bringing Grayscale on we saw about 40% of applicants whom were moved to the phone interview stage become non-responsive in scheduling after e-mail and call outreach (may I add that we review all applicants and decide on next steps within 24 hours of apply). Within one week we saw a drastic reduction in the amount of applicants that were non-responsive as well as the time it was taking to follow-up on those applicants. The customer support is hands down the best software support I have ever received\! We hardly ever have issues but when we do their team is on top of our issues and investigating solutions to resolve almost immediately after contacting. Not to mention their team actually listens to the users feedback and applies to new product developments. > > **Cons**: To be completely honest there is not much I do not like about this software. I only have wish list items that would further improve my already exceptional experience with Grayscale. I should also mention that this list of items have been discussed with their support team and are in queue for discussion of future product development with some items having already been implemented by their development team\! About the only thing I am missing currently is a search bar for easier selection of text templates. If you have a ton of text templates (like I do\!) the absence of a search bar does add to the time it takes to sift through to find the right template. This in no way hinders my ability to use the system, just is a wish-list item I would love to see\! I should also mention that this is a feature I have chatted about with my support team and it is in queue for discussion to be implemented\! > > Absolutely exceptional\! Great software product great service\! ----- ### "Great time saver" — 5.0/5 > **Fateha** | *15 April 2025* | Alternative Medicine | Recommendation rating: 10.0/10 > > **Pros**: able to send emails and reminders for techs who are able to join calls quickly with grayscale. > > **Cons**: not being able to add different times to the techs and send the same email. > > I think grayscale is great and I love using the features in grayscale. ----- ### "Some good features, but also some hiccups" — 3.0/5 > **Verified Reviewer** | *6 October 2022* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: Scheduling messages is easily the best feature that is offered with this software. > > **Cons**: We've had to deal with multiple system outages where we can't send or receive texts. It makes it hard to keep communications running. > > There is some good with the features, but also bad with the overall level of service. ----- ### "Grayscale Review" — 5.0/5 > **Dionne** | *31 March 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: I like the feature of being able to send bulk text messages. > > **Cons**: If the candidate enters the number in incorrectly, you are still not bale to text the candidate even if you update the phone number. > > The system is user friendly, and I like that it's integrated within our platform. ----- ### "Positively Gray" — 5.0/5 > **Ashley** | *16 December 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I love the ability to utilize direct messaging. It also is a way to keep track of applicants in an organized manner. > > **Cons**: Sometimes the software would be slower or glitch. > > I would recommend this to others looking for this type of tool for their company or business. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/244524/grayscale?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/244524/grayscale) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data