Bullhorn ATS & CRM

Pros

Really easy to use, great for recruiting firms/agencies

Cons

Not great for internal recruiting, but thats what its marketed as

Pros

Easy to use, cost effective, customisable and bespoke to us. The file noting of candidate interactions, ability to easily merge profiles. It's a professional solution, so much better than the HRIS systems with their inbuilt ATS.
It's billed on per user, so its very cheap. The support team are excellent.

Cons

Rolling it out and customising was a challenge but was worth it. The mobile app with default customisation is pretty basic so needs work. Sometimes the viewing of CV's in the platform is clunky depending on the CV but still fine.

Alternatives Considered

Reasons for Choosing Bullhorn ATS & CRM

Switched From

Reasons for Switching to Bullhorn ATS & CRM

Pros

Bullhorn integrates with most other systems that we use and is accessible on the go.

Cons

Bullhorn is very cumbersome and it lacks the customization we need in the staffing world with many differing clients.

Pros

I thought it was easy to understand how to use the product.

Cons

Bullhorn required double entry and had workflows that were clunky and made efficiency tough to achieve.

Pros

I like that it's relatively easy to create pipelines of candidates, create jobs, track opportunities, and create tasks.

Cons

I wish Bullhorn would integrate candidate headshots (usually found on LinkedIn) to help identify candidates. I also find that the website will stop working properly after being open for about 5-6 hours and will need refreshing.

Pros

Nothing much great to mention about. Except the Brand.

Cons

LinkedIn integration does not work.
Bullhorn Analytics was not implemented properly by the their vendor,

Alternatives Considered

Reasons for Choosing Bullhorn ATS & CRM

Switched From

Reasons for Switching to Bullhorn ATS & CRM

Pros

It is relatively easy to use, process thorugh the job etc works./ The system works which is better than when I sued Vincere. The help desk does repsond quickly. You have to log. Onboarding is ok - strong processes. But like any larger company it is on you. You have to watch vieos to learn the system and people supporting changes regularly so you will find your knowledge within a year will be better than people supporting you. But as I say the help team will pass you on to experienced people if the problem exists. Overall is a good system, a larger company with the usual larger company processes.

Cons

Advertising - works but adding a job for multiple jobs can be long winded. Indexing we have had issues with, searching for candidates and not coming up, but they are on there. The biggest issue is Bullhorn partners, very expensive and not al that great.Be wary for all CRMs and Bullhorn when they repsond with yes we have a partner that can do that, for example text messaging. Creating a branded Cv should be easier. Parsing could be better. There answer is we have a partner. Some of this you expect the CRM to do, at the end of the day what are you paying for, if the answer is we have a partner.

Pros

The ease of parsing CV's and resumes saves a lot of time

Cons

Doesn't integrate as well as we would like with some other software to make mass data integration possible

Pros

great system to use easy and everything flows

Cons

there was not one thing i dint like about the platform

Pros

I love that it's easy to sort through and use

Cons

I dislike that it can be a bit slow to run

Pros

It gets the job doneReports are easy to pull When you are used to it, it delivers everything it needs to It is a very relaible platform

Cons

It's pretty dated looking and takes some time to understand and get the most out of - especially when compared to some of the alternatives out there

Pros

Collection and analysis of candidates resumes is easy

Cons

Skill wise ,experience wise, location wise filtering for the employer is good but integration part need to be improved

Pros

Bullhorn has a centralized candidate database which allows users to store all candidate information, making it easy to access and search for candidates. Bullhorn allows users to customize workflows to fit specific recruitment processes at different companies. There are also plenty of time saving automations for many tasks in the recruitment process like resume screening, scheduling and candidate communications. It allows collaboration between recruiters and hiring managers.

Cons

Bullhorn can be complex and difficult to learn especially without technical experience. It can be expensive for start-ups as the pricing is based on the number of users. The tool is heavily reliant on solutions with other softwares which can be challenging to troubleshoot. The data storage in the tool is not as flexible as other competitors and there is limited customer support.

Pros

It was smooth in terms of it's operation, it was a great way to manage your KPI's through intelligence and stats gathering so you know you were 'following the process'

Cons

Visually after using Vincere one of Bullhorn's competitors, they could smooth the visualisations to understand candidate and client stages better.

Pros

I Like Bullhorn very much. It is used source candidates. It is very much useful for non IT requirements. Following up the candidates is too good. Good database also.

Cons

Overall experience is too good. Best candidate management tool like scheduling interviews followups feedbacks. Everything should be noted using this ATS. Best interaction between the client and candidates. Bullhorn acts like a good database.

Pros

The 'Last People Contacted' is a very useful tab to have auto-loaded. Finding candidates can be difficult without it considering you need their number memorized, if they have a common name, or their profile name is different than the name you call them (Charles vs Chuck).
The moving across stages from 'Connect' to 'Placement' is aesthetically pleasing and well designed.

Cons

Tracking which candidates are in play and submitted should be front and center on "My Dashboard". The cards available on "My Dashboard" are nearly all irrelevant to the recruiting lifecycle, making it fairly useless apart from "My Activity" if the admin sets some goals for you. Even the "Recruiting Manager" dashboard report is fairly useless as it only tracks candidates who's stage hasn't changed in 5 days. It is still important to track candidates within that 5 day timeframe so it should be easier to see that.
The Last Note should show up on "Latest Comment" on the candidates profile page. There's often 'one-too-many-clicks' instances or journeys that should be trackable by a ML engine, or just customer surveys, and then make those changes to the product, introducing a one-click suggestion button, or just making those actions easier to find via the profile.

Pros

Its a great software for applicant tracking system and customer relation management system Its the best in market till now what i have used in my career.

Cons

There is nothing that i dont like about this software

Pros

candidate tracking, i love how all of my communication with the candidates are logged in bullhorn weather its from emails or Linkedin, and it is also easy to move candidates to different stages of application. Also there are features helpful to a recruitment team such as the analytics, helps to track activities of consultants

Cons

doing boolean search on bullhorn - not all candidates are being shown in the search results as the CVs need to be properly parsed. So will be missing out on most of possible candidates

Pros

I like the way the software is designed, as well as its broad range of functionality. It also integrates well with other applications and platforms.

Cons

I cannot think of anything that I like least about Bullhorn.

Pros

Bullhorn is the best ATS I have ever used. It is very user-friendly. It only took me a day to know my way around bullhorn. It allows you to edit fields while you are looking at the list. This is very helpful as you do not need to click on a specific link to have it edited. Also, I love that it is integrated with MS Exchange as email conversations are recorded and can be seen by all internal employees. In addition, it is very easy to track the progress of each requisition. Bullhorn also allows you to set up reminders which are very helpful for busy recruiters like me. I love that text messages are also recorded in the system. Lastly, they have an awesome technical support team! Way to go!

Cons

For me, Bullhorn can still improve on tearsheets. Recruiters should be able to edit fields without them having to click a specific link/candidate. It would be very beneficial if they would add this feature as most job postings are really fast-moving. Another thing that I have noticed is with duplicate candidates. Sometimes I add a specific candidate and it shows me, 50 plus duplicate candidates. When I try to click one, it's nowhere similar to the resume that I uploaded. I hope they can do something about this.

Pros

Bullhorn has helped us streamline considerably. It tracks everything from texts to emails by user and candidate/client.

Cons

There are so many features that are "so close" but not quite there yet. I do believe they will get there but it takes longer than anticipated for improvements to be implemented.

Pros

Good for job posting and resume sorting on a daily basis.

Cons

not the most dynamic ATS compared to others as far as functionality and integrations.

Pros

- Great enterprise implementation team
- Intuitive layout
- Useful data integrity features (ie. any field can be made mandatory)
- Automatic Email inclusion
- Good support (within local AU support scope, US support has been underwhelming)
- SalesDuel

Cons

Built-in reporting is non-existent with two addon options available, the first being a third party who can create reports for you, and another called Canvas - BullHorn's solution to the overall lack of reporting.

Cavnas:
Canvas is an in-house rebuild of Cognos Reporting suite however it has a lot of key features disabled, such as the ability for report creators to Cross-Join when required, edit SQL code to enforce certain report behaviour and some minor inconsistent functionality behaviour.
Any raised issues are handled well by our local AU support, however, the US Canvas development team are rarely able to provide long-term solutions.
As of 1/5/2017, I can't endorse Canvas as a complete or entirely functional product.

Training:
If you are moving from a system like JobAdder where the entire concept is around making the process as simple as possible and are making more fields mandatory, you'll need more than the basic BullHorn supplied training for your users to ensure the transition is smooth.

Data Display:
Some overarching data is unavailable in any form, such as "Last Contacted".
You can find "Last Note Added" and "Last Edited", however, neither of these take into consideration the Outlook Email integration they have in place. Which makes it difficult to determine the last time a contact was actually contacted in any way.
The solutions around this are poor.

Pros

BH is overall easy to use; It's a lot easier to search via job numbers. The systems is very straight forward; easy to make notes, comments, change requests, update job descriptions and details, etc.

Cons

The search functions aren't the most accurate when it comes to candidates. I also wish the system could calculate the bill rate once the pay rate is entered, especially for accounts with a specific markup.

Pros

I do everything in bullhorn. It may feel bulky at times, but that is just because it is bursting with functionality. There are multiple paths to accomplish the same result, which is convenient.

Cons

Bullhorn has a relatively high learning curve. Due to its nature, it is a long runway to learn how to use all of its many best.

Pros

The platform excels in consolidating candidate information in one database, streamlining the search and access process. Flexibility is key with Bullhorn, as it allows the tailoring of recruitment workflows and provides numerous automations for routine tasks. Furthermore, it facilitates effective coordination between recruitment personnel and hiring managers.

Cons

For those less technically inclined, Bullhorn may present a steep learning curve. The investment can be significant for startups since costs scale with user numbers. Reliance on integrations means troubleshooting can be problematic, and the storage system may require technical adjustments. Compared to its competitors, Bullhorn could offer greater adaptability and more expansive customer support.

Alternatives Considered

Switched From

Pros

Bullhorn offers a wide range of features for recruiters and staffing agencies, from job posting to candidate sourcing and customer relationship management, all within a single platform. This comprehensive set of tools can streamline and simplify the recruitment process.

Cons

Nothing as such i have seen, User interface should be more creative

Pros

The tool handles recruitment and most our HR needs effectively. Well equipped and effortless to use.

Cons

No issues as the product is helpful and never a problem.

Pros

Makes it easy to enter and submit work hours and the format is easy to follow. Also their customer support team is awesome!

Cons

Sometimes logging into your account can be difficult.

Pros

Nothing to write home about. It is very dated

Cons

Slow, not intuitive and very clunky in the modern world

Pros

Appreciated the fact that the ATS and CRM was integrated and you're able to track candidates across clients, etc.

Cons

Clunky email campaign set up, opted for other channels.

Pros

How many different items we could post in different locations

Cons

At the time the CRM and automation wasn’t there yet so I never got to experience that

Pros

Both applicant tracking and sales CRM is offered by Bullhorn, using it is easy, dragging and dropping is nice to have. Getting integrated with other software never occurred a problem. The customer service was helpful and responsive.

Cons

Not very customization friendly, some forms that need mandatory fields should be able to managed by users.

Pros

I like that improved the candidate experience, has a user-friendly interface, and a key metric reporting

Cons

Sometimes the customer service is not that great or makes you wait for their response

Pros

Great product for staffing purposes and the job recruitment process makes it super simple to very complex. The learning curve can be steep but after mastering the program you can tailor your experience to however vague or detailed that you need.

Cons

Overall a great product however for the price it's hard to justify unless you are doing big business.

Pros

It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support.

Cons

The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great.

Pros

Tracking candidates submission, interviews, hiring etc. are quite efficient and easy to use functions of Bullhorn.

Cons

Resume search function can be improved a lot because it doesn't give accurate results when we put more than one filter at a time.

Pros

Bullhorn allowing users to tailor the platform to their specific needs and workflows.Additionally, Bullhorn ATS & CRM provides powerful reporting and analytics capabilities, enabling users to track key metrics and gain valuable insights into their recruiting and sales operations. The system also integrates with a wide range of third-party tools, such as job boards, social media platforms, and productivity apps, making it a versatile and flexible solution for businesses of all sizes.

Cons

Cost: Some users have noted that Bullhorn ATS & CRM can be expensive, especially for smaller businesses with limited budgets.Complexity: While many users have praised the system's user-friendly interface, others have found it to be overly complex and difficult to navigate, especially for new users.Customer support: Some users have reported issues with customer support, citing slow response times and difficulty in getting their issues resolved in a timely manner.Lack of integrations: While Bullhorn ATS & CRM does offer integrations with many third-party tools, some users have noted that certain integrations are missing or not fully functional, limiting the system's flexibility and adaptability.

Pros

I love how my job track my hours. You can also call the job line.

Cons

I have no problems.I been using this for like six months all my co workers use this daily.

Pros

I like the certain amount of automation this ATS has. Bullhorn sends follow-up messages, schedules and posts jobs on its own, if promoted to do so. Bullhorn is more comprehensive than other applicant tracking systems as it can also integrate with other HR tools and background checks.

Cons

Customer support can be improved as it is difficult to get training programs and sessions on new features. There are several software bugs that come up when moving candidates through the various stages of recruitments process which can be frustrating and slow down the recruiter in their work. There is a lack of reporting and analytics support from the ATS as well.

Pros

Having the access to track my clients and candidates during processes

Cons

Sometimes it does crash but I guess it’s because of the amount of information on there.

Pros

While using bullhorn ATS, I notice it was easy to use

Cons

I do not like the colors, I think that could improve

Pros

I have used this software by weekly and it has the strength to be the best ATS in the market. Its features are diverse and can be very efficient when used for long term.

Cons

I have to find some of the features as some of them are not visible in the main window of this framework.

Pros

i like the organized candidates profile and update every thing in this single database

Cons

all is serve well and perfect for the job

Pros

I like that you can have both sales contacts and applicants in 1 system.

Cons

When I was using it, it was somewhat slow.

Pros

Bullhorn ATS & CRM is the most useful and efficient and effective software to use. You can easily be trained to use this software.

Cons

As for now, there is no such cons of this software yet. It is very effective and useful. Also, it is cost friendly as well.

Pros

- The ability to hashtag consultants, client contacts & candidates
- The appearance is user friendly
- The ability to customise individual views at the consultant level
- The availability of training online
- The ability to customise yourself without the help of the team.

Cons

- It's old & clunky with attempts to modernise its appearance & features.
- The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. EG, you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear.
- The filters don't work correctly. EG, we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters.
- The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types)and each one required individual customizing (fair) which the played havoc if it didn't match up to the master file which overrode the other 3. EG, ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type.
- The migration from our old CRM was poor. One Example- We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales. We were refused assistance in fixing this
- It's slow to load
- Clear your cache daily- or things will break
- No ability to add locations.

Alternatives Considered

Reasons for Choosing Bullhorn ATS & CRM

Switched From

Reasons for Switching to Bullhorn ATS & CRM

Pros

Bullhorn is like a cellular phone - all in the palm of my hand - well both of my hands technically - click the mouse with my right hand and type with my left hand when need be. Bullhorn is easy to use, easy to read, it's organizational, it gives you the ability to edit and delete incorrect notations and through contact with Bullhorn's Support Services we've been able to have the software edited for an addition of information that has helped us understand our consumers better to meet their needs. What is most loved about Bullhorn on my end as a Front Desk Agent is having the ability to create and edit templates. I am on the phone from 8am - 5pm Monday through Friday speaking to candidates and clients. Through all this beautiful chaos I am also transferring our customers to our recruiters, payroll admins, and directors. With the opportunity to build and create templates, I have been able to color code, have the message set up, ready to go, and tag my coworkers for knowledge all within a matter of seconds whilst assisting someone else at the same time. There is not a perfect experience to dedicate knowledge here as I successfully complete this task every time. Could not ask for a better resourceful and system.

Cons

Every perfect piece of software comes with its defects. No person is perfect and nothing they create is perfect either. Bullhorn is stubborn in the category of taking extra steps. When I receive resumes via email, I can simply parse them in no strings attached. However, if I try to parse a resume that has been sent via fax, the option is not there. As a user, one must add the candidate, save the candidate and then go back and merge if the candidate is already on file. A lot of baby steps but doable when need to be done. When candidates apply through our website, Bullhorn is outstanding and automatically merges the file into our system. Sometimes if the candidate is already in our system, Bullhorn merges the two files together and sometimes the software does not which creates confusion for our notetaking and reach outs. Thankfully knowing this, I am always 100% on the lookout for those doppelganger files and ready to merge them to create less confusion for my coworkers and our clientele.

Pros

Very clean interface. No over-crowding. Mostly intuitive to use. Love that it's not an installed client on a machine and is cloud based. I like how you can immediately edit some field values on records while viewing them in list format. Love the reporting features and functionality. Hands down 1 of the best here that I've seen.

Cons

uploading data by .csv...if some data on the spreadsheet is a dupe in BH, it will tell you that x# of the uploads were duplicate. Okay - great. But then, that x# of dupes don't get displayed in my list. So then I have saved the new uploads into a tearsheet, sort the tearsheet A-Z and then open my spreadsheet to cross reference who the missing x#s are to then go find them individually in BH and add to the tearsheet. In MaxHire - which Bullhorn OWNS - I get an option to add the dupes to the list. BRILLIANT!

Activities tab in a person record - I think by default always shows (0). But once you click it, you can then see placements, interviews, appointments, tasks, etc. This makes it really challenging to quickly search for those who have any of those activities.

The Bullhorn Accelerator browser extension rarely works. How many times do I have to continue logging in to use it? Same for the Outlook add-in.

Set up - I'm really disappointed that Bullhorn doesn't take the additional time on initial configuration to work with new clients on setting up (or at least notifying the client of these things) email integration with Outlook or Gmail. This should be a default practice by Bullhorn. I've now been at 2 companies on Bullhorn who didn't even have this setup and didn't even know the possibility existed. Bullhorn should be making these recommendations - they are called best practices - or making these things set up defaults. I know the user has to work with their domain host/email host.

Tearsheets - brilliant idea - but to me, a tearsheet is my call list. I put people in a tearsheet per my planning for the next day. You open the tearsheet and you have to open each record to get to the phone number to be able to call them. This is an epic fail. Tearsheet lists don't even display the binoculars for a profile quick view. That would help. Tearsheets don't allow you to manipulate the fields being displayed on the tearsheet (to display contact info). This is a big fail.
It was only after months of frustration that we opened a ticket about this to learn that we have to open the tearsheet through contact or candidate fields to then get access to what makes a tearsheet beneficial in the first place. Totally frustrating.

Calendar - EPIC FAIL - Bullhorn doesn't have a calendar. I live in Bullhorn, but have to use my Google Calendar or Outlook calendar to see what my day looks like? Again - you guys OWN MaxHire. Another great feature for Bullhorn to make happen. And if I book appointments for people on my team with a client or candidate (and I won't be attending), I don't even see the event at all because I didn't invite myself to get the message to my inbox to then accept my own invitation. Come on - that's frustrating. How can I see when to follow up or get a reminder to follow up if it doesn't exist on my calendar.

Pros

Bullhorn is so user friendly first off! When i train new employees on the use and flow of Bullhorn I have never had an issue with them not understanding. There are so many training videos that show step by step instructions on how to move throughout Bullhorn that are so helpful!

Cons

There are sometimes latency issues, but this seems to get fixed quite fast! Other than that, we typically do not have many issues within Bullhorn that are worth complaining about.

Alternatives Considered

Reasons for Switching to Bullhorn ATS & CRM