--- description: Review of Emotive Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Emotive | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/4671/conversational-marketing/software) > [Emotive](/software/245986/emotive) # Emotive Canonical: https://www.softwareadvice.com.au/software/245986/emotive Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/245986/emotive?page=2) > Emotive is a mobile and SMS marketing solution that helps businesses streamline processes related to customer segmentation, conversation automation, campaign monitoring, and more from within a unified platform. It allows staff members to build subscriber lists by collecting customer email and phone numbers through pop-up sign-up forms, whilst maintaining compliance with CCPA, TCPA, and CTIA guidelines. Emotive enables team members to configure personalized conversation flows to automatically manage two-way communications based on pre-defined triggers. It lets marketing professionals create segments and send broadcast messages to manage promotions, product releases, launch sales, and cross-selling opportunities. Additionally, with the built-in dashboard, supervisors can gain insights into campaign performance, conversation rates, click-through rates, new subscribers, and more. Emotive enables organizations to integrate the platform with several third-party solutions, such as Zapier, Zendesk, WooCommerce, MailChimp, BigCmmerce, Slack, Shopify, Magento, and more. Pricing is available on request and support is extended via documentation, live chat, phone, and email. > > Verdict: Rated **4.3/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 106 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Emotive ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please contact Emotive for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - API - Audience Targeting - Automated Responses - CRM - Campaign Management - Chatbot - Contact Management - Customer Segmentation - Engagement Tracking - Human Handover - Live Chat - Mass Texting - Message Personalization - Mobile Access - Mobile Alerts - Mobile Coupons - One-to-One Messaging - Product Recommendations - Real-time Conversations ## Integrations (11 total) - BigCommerce - Gorgias - Help Scout - Justuno - Klaviyo - Mailchimp - Shopify - Slack - WooCommerce - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) - [Mobile Marketing Software](https://www.softwareadvice.com.au/directory/4398/mobile-marketing/software) - [eCommerce Software](https://www.softwareadvice.com.au/directory/4340/ecommerce/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) ## Alternatives 1. [Project Broadcast](https://www.softwareadvice.com.au/software/431569/project-broadcast) — 4.9/5 (647 reviews) 2. [SlickText](https://www.softwareadvice.com.au/software/167722/slicktext) — 4.8/5 (268 reviews) 3. [Clearstream](https://www.softwareadvice.com.au/software/321838/clearstream) — 4.8/5 (676 reviews) 4. [Omnisend](https://www.softwareadvice.com.au/software/100592/omnisend) — 4.7/5 (836 reviews) 5. [EZ Texting](https://www.softwareadvice.com.au/software/175675/ez-texting) — 4.5/5 (262 reviews) ## Reviews ### "A lot of bugs - but overall good experience." — 4.0/5 > **Karagan** | *8 March 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I've had a great overall experience with emotive as far as success with our customers. Emotive offered a unique way to have conversations at scale with our customers. We have been able to build out robust flows that give every customer a very personalize experience that adds value and I love emotive for that. > > **Cons**: We had a lot of flaws along the way that caused a lot of trouble for us internally. This is mainly pertaining to their human handoff team, who is not trained well enough to take on highly personalized conversations. No option to turn off. Limited segmentation as well - and very slow delivery for the messages during high volume times. ----- ### "Emotive is Great" — 5.0/5 > **Jesse** | *8 August 2024* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Support is always available when needed whether I need to call, email, or slack someone > > **Cons**: We like everything. There is nothing that we dont like > > Emotive has been great to work with. Dash board and reporting is great and makes the data easy to read ----- ### "No longer a good service . Overpriced and overcharged" — 1.0/5 > **Jen** | *2 March 2023* | Cosmetics | Recommendation rating: 0.0/10 > > **Pros**: very little. The platform has b en edits but the dishonesty of the company overshadows anything good they have > > **Cons**: Greedy people just looking to charge. Does not care for the customer and in fact overcharged us too many times to count > > If you want to be charged thousands of dollars for no reason, by all means sign up for Emotive. Things started out OK as we were dealing with good people who seemed to care if the brand was successful on their platform but over time that shifted to money hungry people who wanted to get us to send as many messages as possible with no regard for ROI (which was severely lacking). The last few months they have taken to arbitrarily adding charges to our bill and refusing to refund them. They have now overcharged me by $1300 in the last 45 days. We also had broadcasts that were set to go at a particular time that instead were sent at odd hours. This pissed off our customers and we were still required to pay for those messages.We did change providers and were told by the new provider that the Emotive customers are dropping like flies . Emotive continues to charge me even though we changed providers. They laid off all of the people we liked too. Bad company, dirty practices. ----- ### "FANTASTIC Customer Service" — 5.0/5 > **Ashley** | *9 October 2024* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The customer service has always been FANTASTIC\! Specifically with our Rep, \[sensitive content hidden\]. They are always prompt and happy to assist you with any questions you may have. They have made the switch to SMS marketing a breeze\! > > **Cons**: They went through a phase where they went through a lot of Reps. We were getting a new one every few weeks. This made it hard to bond with them; however, they have all been super nice and easy to work with. Our current Rep, , \[sensitive content hidden\], will hopefully stay around :) ----- ### "Great customer service, reliable platform, good prices" — 5.0/5 > **Christopher** | *23 July 2024* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Customer service reps are very helpful, always make suggestions, answer all questions quickly through calls or email. The platform is dependable and the analytics are very good. > > **Cons**: There was a short period of about 4 hours, over a year ago, when they system went down and couldn't send. This was the only time this happened in over 2 years. It never happened again. > > We have been using Emotive for our SMS campaigns for over two years. They are a great company to work with and their customer service is fantastic. The platform is always reliable, and the customer service reps are always helping with suggestions on how to improve campaign performance (they are also very easy to reach). Their analytics are easy to follow and shows exactly how each campaign is doing. We are a large company that sends over 100 SMS message a month, and have always had great results. Would definitely recommend Emotive to anyone who wants to increase their SMS campaign ROI. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/245986/emotive?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/245986/emotive) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data