--- description: Review of Emotive Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Emotive | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/4671/conversational-marketing/software) > [Emotive](/software/245986/emotive) # Emotive Canonical: https://www.softwareadvice.com.au/software/245986/emotive Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/245986/emotive?page=2) > Emotive is a mobile and SMS marketing solution that helps businesses streamline processes related to customer segmentation, conversation automation, campaign monitoring, and more from within a unified platform. It allows staff members to build subscriber lists by collecting customer email and phone numbers through pop-up sign-up forms, whilst maintaining compliance with CCPA, TCPA, and CTIA guidelines. Emotive enables team members to configure personalized conversation flows to automatically manage two-way communications based on pre-defined triggers. It lets marketing professionals create segments and send broadcast messages to manage promotions, product releases, launch sales, and cross-selling opportunities. Additionally, with the built-in dashboard, supervisors can gain insights into campaign performance, conversation rates, click-through rates, new subscribers, and more. Emotive enables organizations to integrate the platform with several third-party solutions, such as Zapier, Zendesk, WooCommerce, MailChimp, BigCmmerce, Slack, Shopify, Magento, and more. Pricing is available on request and support is extended via documentation, live chat, phone, and email. > > Verdict: Rated **4.3/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 106 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Emotive ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please contact Emotive for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - API - Audience Targeting - Automated Responses - CRM - Campaign Management - Chatbot - Contact Management - Customer Segmentation - Engagement Tracking - Human Handover - Live Chat - Mass Texting - Message Personalization - Mobile Access - Mobile Alerts - Mobile Coupons - One-to-One Messaging - Product Recommendations - Real-time Conversations ## Integrations (11 total) - BigCommerce - Gorgias - Help Scout - Justuno - Klaviyo - Mailchimp - Shopify - Slack - WooCommerce - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) - [Mobile Marketing Software](https://www.softwareadvice.com.au/directory/4398/mobile-marketing/software) - [eCommerce Software](https://www.softwareadvice.com.au/directory/4340/ecommerce/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) ## Alternatives 1. [Project Broadcast](https://www.softwareadvice.com.au/software/431569/project-broadcast) — 4.9/5 (647 reviews) 2. [SlickText](https://www.softwareadvice.com.au/software/167722/slicktext) — 4.8/5 (268 reviews) 3. [Omnisend](https://www.softwareadvice.com.au/software/100592/omnisend) — 4.7/5 (836 reviews) 4. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews) 5. [Textellent](https://www.softwareadvice.com.au/software/116430/textellent) — 4.9/5 (86 reviews) ## Reviews ### "Thank you for your help" — 5.0/5 > **Melissa** | *20 May 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Makes things easier to understand and as I am very visual it is a great support to me when I am doing my tasks. > > **Cons**: Does not really apply. I thought that the platform was very helpful in general. ----- ### "Emotive is the helpful SMS service we have needed all along" — 5.0/5 > **Shae** | *11 June 2024* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: We love how helpful employees are. Previously it was hard for us to come in contact with those we worked with at our previous company. Everyone goes above and beyond to help\! > > **Cons**: No complaints at all with emotive\! We love it. > > Everything has been incredible. We have recommended it to friends. Everything is very user friendly and there is so much help, which I tend to need\! ----- ### "No longer a good service . Overpriced and overcharged" — 1.0/5 > **Jen** | *2 March 2023* | Cosmetics | Recommendation rating: 0.0/10 > > **Pros**: very little. The platform has b en edits but the dishonesty of the company overshadows anything good they have > > **Cons**: Greedy people just looking to charge. Does not care for the customer and in fact overcharged us too many times to count > > If you want to be charged thousands of dollars for no reason, by all means sign up for Emotive. Things started out OK as we were dealing with good people who seemed to care if the brand was successful on their platform but over time that shifted to money hungry people who wanted to get us to send as many messages as possible with no regard for ROI (which was severely lacking). The last few months they have taken to arbitrarily adding charges to our bill and refusing to refund them. They have now overcharged me by $1300 in the last 45 days. We also had broadcasts that were set to go at a particular time that instead were sent at odd hours. This pissed off our customers and we were still required to pay for those messages.We did change providers and were told by the new provider that the Emotive customers are dropping like flies . Emotive continues to charge me even though we changed providers. They laid off all of the people we liked too. Bad company, dirty practices. ----- ### "Great Service + Great Customer Service" — 5.0/5 > **Undra** | *3 March 2025* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: I like the one-on-one customer service. My experience manager JC has made managing my SMS so much easier. He is vested in the success of not only my SMS but my brand. > > **Cons**: The yearly contract - but I now understand because they need the time to work with the brand for it to be successful. > > Overall I am very happy with Emotive and my customer experience manager JC. ----- ### "Strategic & organized" — 5.0/5 > **Susan** | *3 February 2025* | Retail | Recommendation rating: 5.0/10 > > **Pros**: As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team. > > **Cons**: Pricing is reasonable. At first I didn’t understand it but they are always willing to explain. > > When I don’t understand something or have questions, they always take time to explain. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/245986/emotive?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/245986/emotive) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data