--- description: Review of Usetiful Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Usetiful | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/4379/digital-adoption-platform/software) > [Usetiful](/software/246104/usetiful) # Usetiful Canonical: https://www.softwareadvice.com.au/software/246104/usetiful Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/246104/usetiful?page=2) > Usetiful is a digital adoption platform designed to enhance user retention and engagement. It is primarily aimed at product, customer success, sales, HR, and other teams seeking to improve their digital tools through guided product experiences. This platform offers a range of capabilities to facilitate user adoption. It provides product tours to guide users through workflows and educate them on feature usage. Onboarding checklists break down complex processes into manageable step-by-step instructions. Contextual smart tips offer timely information, while banners serve to announce and highlight new features. A knowledge base portal allows for the publication of help articles, promoting self-service. Usetiful enables the creation of guided product walkthroughs, interactive tutorials, and engaging user experiences without the need for coding skills. It also provides user analytics to gain insight into adoption patterns and identify areas where users may encounter difficulties. The platform aims to accelerate user onboarding, enhance user retention, increase customer satisfaction, and decrease support costs. > > Verdict: Rated **4.7/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 9 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dobbytec - **Founded**: 2017 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Armenia, Australia, Belarus, Belgium, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, India, Indonesia, Ireland, Italy, Lithuania, Malaysia, Mexico, Netherlands, New Zealand and 16 more ## Features - API - Activity Dashboard - Alerts/Notifications - Audience Targeting - Content Creation - Contextual Guidance - Customer Segmentation - Customisable Branding - Customizable Fields - Customizable Templates - Data Import/Export - Data Quality Control - Employee Onboarding - Engagement Tracking - Event Triggered Actions - Gamification - In-App Training - Interactive Content - Knowledge Base Management - Launch Management ## Integrations (4 total) - Google Analytics 360 - HubSpot CRM - Intercom - WordPress ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Digital Adoption Platforms](https://www.softwareadvice.com.au/directory/4379/digital-adoption-platform/software) ## Alternatives 1. 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Sometimes there are issues with getting the right selector to use with the item to attach a step to, but that's inherent to working with html interfaces. > > We build in-app guides for the nonprofit's employees and volunteers to make sure that we ease their way into the app. It's pricing is just right (as opposed to competition that has to raise prices in order to deal with their ongoing burn rate I suppose). Usetiful is focused on building online tours and it excels at that\! ----- ### "Fantastic way to create onboarding guides for web applications" — 5.0/5 > **Victor** | *2 July 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We've actually been searching for a tool just like this for a very long time. One time, we even briefly considered building something ourselves. The sketches we made actually happened to extremely similar to Usetiful. So we were very pleased to find this tool. Firstly, it comes with a great for money, and gives you the ability to test it before purchasing. There is even a free version. Very easy to install, it worked even for me - without any real coding experience. Basically, Usetiful has got everything you need to create onboarding guides for your online applications. You are able to a create number of various guides, set up exactly how they should look and customise when they should start. Creating the guides is very easy, you select which element they should point at (if you want that) in a user interface and write the information you want to tell your users. There are a number of ways to show certain steps only to certain users, and overall great customisability how it should work. They tours can span several pages, and you can move forward in the tour by letting the users click certain objects or by trigging custom events. > > **Cons**: The tool is based on one account only, it doesn't seem to work having multiple users signing in to see and work with the same guides. It is possible to share the same account though. It is also bit difficult working with the same guide in different languages. Customising the look of the guides can be a little clumsy for somebody without coding experience. But it works out in the end, and you only need to do this once and then re-use it on all guides :) > > Really great. Without doubt the best onboarding tool on the market\! Highly recommended. ----- ### "Usetifull saves your time on creating and managing onboarding system" — 4.0/5 > **Verified Reviewer** | *8 August 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Flexible and easy tool for creating an onboarding layer for our product > > **Cons**: lack of customization options with video, and image resolution > > Overall experience is good. They helped us to quickly an easily create onboarding and marketing system for our web application. ----- ### "Super value for money - Key DAP features with great admin experience" — 5.0/5 > **Florian** | *11 March 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: - key features are all available on a Plus plan - Admin experience is very user friendly - User experience as well of course - Very reactive support =\> super important from my point of view : the CSS/HTML class selector to ensure i'm selecting the right component > > **Cons**: At this stage, no cons. Maybe a little issue with images that i'm going to fix with support > > Very nice value for money compared to other DAP providers. A nice to setup and start user onboarding ----- ### "Simple and Useful Product Tours" — 4.0/5 > **Mehmet Emre** | *9 November 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It has freemium plan, pricing strategy is really advantageous compared to competitors. Usetiful has simple and clean interfaces, it's easy to create and publish user guides. I'm actively using it in my product. If you are looking for a simple, easy to deploy product it's perfect for you. There are also advanced features I didn't use yet like marketplace and themes features. > > **Cons**: I have faced issue when I wanted to create multilingual product tour. Support was not bad but it couldn't be helpful. > > There are a lot of underrated products out there, and one of them is Useful. It's a product that helps non-coders design better product tours. It's a simple product that just works. It helps you create a product tour that looks beautiful and keeps users engaged. It's a great tool for companies that have a lot of products and want to explain what those products do. Useful's pricing structure is also very affordable. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/246104/usetiful?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/246104/usetiful) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data