--- description: Review of Firm Central Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Firm Central | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Legal Billing Software](/directory/980/billing/software) > [Firm Central](/software/24719/firm-central) # Firm Central Canonical: https://www.softwareadvice.com.au/software/24719/firm-central Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/24719/firm-central?page=2) > Firm Central by Thomson Reuters is a cloud-based legal management solution. It features matter management, time and billing, scheduling and document assembly. All Firm Central packages offer client, matter, document and task management. Users have access to centralized case files and client databases. The matter management module helps users organize contact information, tasks, notes, documents, communications with clients and calendar events. Firm Central’s Essential package includes all that, plus Time and Billing module. Users can log billable hours into the system and apply fees to specific matters. Premier also includes a scheduling module, deadline assistant, which uses Westlaw legal calendaring rules (or users’ own templates) to sync firms’ calendars. Firm Central integrates with Thomson Reuters’ Custom Forms and Westlaw Doc \& Form Builder. Users can also save forms and documents, customize them and automate their assembly. The pricing is per user per month.Three different packages are available: Core, Essential and Premier. > > Verdict: Rated **3.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 64 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Thomson Reuters - **Location**: Toronto, Canada - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 40.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: CORE: $40 per user per month ESSENTIAL: $65 per user per month, with Time \& Billing PREMIER: $105 per user per month, with Time \& Billing and Deadline Assistant - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Alerts/Notifications - Archiving & Retention - Automatic Backup - Automatic Billing - Bank Reconciliation - Billing & Invoicing - CRM - Calendar Management - Case Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Conflict Management - Contract/License Management - Court Rules-Based Scheduling ## Integrations (2 total) - Microsoft Outlook - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Legal Billing Software](https://www.softwareadvice.com.au/directory/980/billing/software) ## Related Categories - [Legal Billing Software](https://www.softwareadvice.com.au/directory/980/billing/software) - [Case Management Software](https://www.softwareadvice.com.au/directory/984/case-management/software) - [Legal Document Management Software](https://www.softwareadvice.com.au/directory/1392/document-management/software) - [Legal Calendar Software](https://www.softwareadvice.com.au/directory/3598/calendaring-docketing/software) - [Legal Practice Management Software](https://www.softwareadvice.com.au/directory/3006/law-practice-management/software) ## Alternatives 1. [Clio](https://www.softwareadvice.com.au/software/449970/Clio) — 4.7/5 (1691 reviews) 2. [LEAP](https://www.softwareadvice.com.au/software/20175/leap) — 4.2/5 (529 reviews) 3. [8am MyCase](https://www.softwareadvice.com.au/software/3719/mycase) — 4.6/5 (784 reviews) 4. [Litify](https://www.softwareadvice.com.au/software/364646/litify) — 4.4/5 (138 reviews) 5. [Filevine](https://www.softwareadvice.com.au/software/38967/filevine) — 4.4/5 (286 reviews) ## Reviews ### "You'll never get away from it" — 2.0/5 > **Joseph** | *3 July 2023* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: When it was introduced, there was nothing else on the market like it except the then-clunky Amicus Attorney that was server-based only. This was the first cloud-based practice management solution. So the cloud-based aspect of it is what drew me in over 9 years ago. > > **Cons**: Unfortunately, it's like West has abandoned this program. They tied all access to it to your Westlaw subscription. So any time your firm grows and you need to add another user, it takes at least two to three business days just to add the additional user, because they have to contact your sales rep so they can write a new contract to extend your Westlaw contract to add the other user. In the meantime, we've been asking them to add additional features for years, but nothing new has been implemented that I can recall since it was first introduced. We've since changed to Clio, but -- while we could export our clients, contacts, and matters data, the actual documents in each matter cannot be exported. For this reason, we'll never be able to move completely from Firm Central since they effectively OWN YOUR CLIENTS' DOCUMENTS, and your firm's e-mails and documents forever. We've asked several times what happens with the data when we close the firm/retire/die, and no one has a good answer. Apparently it's not even as good as a Facebook account which can be archived and downloaded for eternal access if needed. Once you stop paying, thousands of documents, records, and gigabytes of data are simply gone. For this reason alone, I warn everyone to stay away from FirmCentral. > > Adding additional users is an excruciatingly long process. Imagine having new employees that you're paying almost $20 an hour, but they're just twiddling their thumbs for over a week while you wait for your Westlaw Sales rep to return from a vacation and get to your e-mail asking them to add the new employee as a user. When they get to the e-mail, it takes the Westlaw system at least three days to get the new user set up after you've signed yet another new Westlaw extension contract just so you can add the new user. It's like having to extend your cellphone service contract by a year everytime you get another phone. But cellphone service doesn't cost anything as much as this does. Our bill is over $1,700 a month for the Firm Central, Westlaw and all the other stuff they add onto it so you get a "discount" for multiple subscriptions. I would never recommend this program to my worst enemy, and regret the day I signed up for it. Had I gone with Amicus, at least I could have taken all my data and ported it over to Clio, MyCase, or any other practice management software years ago. ----- ### "Excellent Case Management Software if integrated with Westlaw & Custom Forms etc." — 5.0/5 > **Nate** | *26 August 2019* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc. It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features. The biggest benefit was the ability to automate the Custom Form Builder from data out of Firm Central. > > **Cons**: The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email. > > Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price. ----- ### "Worst product ever" — 1.0/5 > **betsy** | *24 September 2019* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: There are no pros. This was the most difficult software to use and customer support was horrible. They were never able to fix their issues. Each time I would call for a problem with the product, I was told that they would have to have someone up the chain call me. 2-3 days later I might get a return call. > > **Cons**: The software would constantly delete the events on my calendar. The billing portion was difficult to use in that you had to transfer money by client and could not do a batch transfer. > > Customer service is horrible. I had to jump through hoops regarding the calendar issue and they were not able to fix the problem. Using this software was the worst mistake I ever made. ----- ### "Great all in one platform" — 4.0/5 > **Verified Reviewer** | *15 February 2018* | Recommendation rating: 8.0/10 > > **Pros**: The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all. > > **Cons**: There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long ----- ### "Project management team has been incredible and made our transition seamless." — 5.0/5 > **Michael** | *30 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future. I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits\! AMAZING CUSTOMER SERVICE\! > > **Cons**: I would love a "batch" time entry option for the cases in which one task has been performed/applies to all. > > Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us\! ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/24719/firm-central?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/24719/firm-central) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data