---
description: Review of IssuTrax Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: IssuTrax | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [IssuTrax](/software/247697/issutrax)

# IssuTrax

Canonical: https://www.softwareadvice.com.au/software/247697/issutrax

> IssuTrax is a complaint management software designed to help businesses in the hospitality sector manage facility maintenance operations. The platform enables administrators to collaborate with colleagues on guest service order requests and safety issues. 

Managers can utilize the HQ data warehouse module to record transactional data and track the performances of different ships. IssuTrax allows teams to create work orders, address guest complaints and route requests to relevant personnel using mobile devices. Additionally, supervisors can record inspection data, capture guest details, monitor inventory levels and communicate with staff members on a unified interface.

IssuTrax lets businesses integrate the system with several third-party customer relationship management and inventory management systems. Pricing is available on request and support is extended via phone, email and an online contact form.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: OnboarD Software
- **Location**: Miami, US
- **Founded**: 2000

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact OnboarD Software for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Windows (Desktop), Android (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Singapore, United Kingdom, United States

## Features

- Alerts/Escalation
- Assignment Management
- Audit Trail
- Case Management
- Customer Complaint Tracking
- Dashboard
- Dispatch Management
- Feedback Management
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Job Management
- Live Chat
- Mobile Access
- Quality Assurance
- Recurring Appointments
- Recurring Issues
- Routing
- Scheduling

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)
- [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)

## Alternatives

1. [Jira](https://www.softwareadvice.com.au/software/4315/jira) — 4.4/5 (15312 reviews)
2. [GitHub](https://www.softwareadvice.com.au/software/397820/github) — 4.8/5 (6155 reviews)
3. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (763 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/247697/issutrax)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/247697/issutrax> |
| en | <https://www.softwareadvice.com/crm/issutrax-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/247697/issutrax> |
| en-GB | <https://www.softwareadvice.co.uk/software/247697/issutrax> |
| en-IE | <https://www.softwareadvice.ie/software/247697/issutrax> |
| en-NZ | <https://www.softwareadvice.co.nz/software/247697/issutrax> |
| fr | <https://www.softwareadvice.fr/software/247697/issutrax> |

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