--- description: Review of Business Phone System Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Business Phone System | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Business Phone System](/software/249125/cloud-phone-system) # Business Phone System Canonical: https://www.softwareadvice.com.au/software/249125/cloud-phone-system Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/249125/cloud-phone-system?page=2) > Cloud Phone System is a business phone solution that helps organizations streamline processes related to call tracking, voicemail monitoring, call transferring, and more on a centralized platform. It allows administrators to set up sequential and simultaneous call groups to automatically manage call routing processes. Cloud Phone System enables supervisors to utilize the visual call workflow builder to manage call routing operations across time zones, states, buildings, cities, staff members, and departments. With the call waiting functionality, staff members can put calls on hold, decline calls, and merge calls based on specific requirements. Additionally, the IVR module lets employees automate and prioritize inbound calls based on customer inputs and required services. Cloud Phone System offers an inbound call recording functionality, which allows team leaders to manage employee training and performance tracking, optimizing overall quality assurance operations. Pricing is available on request and support is extended via phone, FAQs, email, documentation, and other online measures. > > Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 8 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Jet Interactive - **Location**: Crows Nest, Australia - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User - **Pricing Details**: Starts at $25 per user per month including calls with a minimum of 4 users. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Call Conferencing - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Caller ID - IVR - Mobile Access - Queue Management - Reporting & Statistics - SIP Trunking - SMS Messaging - Voice Mail ## Support Options - Knowledge Base - Phone Support ## Category - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.com.au/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.softwareadvice.com.au/software/397766/microsoft-teams) — 4.5/5 (10953 reviews) 3. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (915 reviews) 4. [Wildix](https://www.softwareadvice.com.au/software/208756/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.softwareadvice.com.au/software/101384/zoom) — 4.6/5 (14535 reviews) ## Reviews ### "Jet Interactive forms the backbone of our clients reporting." — 5.0/5 > **Andrew** | *13 July 2020* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: The easy deployment means we can use Jet with nearly all of our clients, gaining valuable insights into not only their overall number of enquiries, but also the sales these enquiries led to. Jet Interactive allows us to report on our client's bottom line, rather than other 'distraction' metrics. > > **Cons**: Overall since the UI refresh, Jet's offering has improved dramatically. The only thing that could be improved upon is the default screen in the Jet Dashboard. Some of the titles are slightly confusing. If I want to list calls, for example, it's under a section called 'total calls'. This isn't a big deal and the support staff are always there and responsive to help you find your way around these things anyway. > > Overall we have been very impressed. The functionality is what first drew us in, but the support offered by the team has never missed a beat. ----- ### "Saving our Business with IP Phones" — 5.0/5 > **Peter** | *9 July 2020* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: The software is world-class with a great interface. As a software developer of over 30 years I can see the quality here. > > **Cons**: Everything has been great, however due to the architecture of the VOIP devices, there is one annoying thing. We have 5 lines/users and 5 devices each logged as a separate account. When a call comes in, all phones ring (which is how we want it), however when answered, each handset that wasn't answered registers a missed call. These have to be cleared every so often. > > No problems here. Great software that just works\! ----- ### "Dashboard needs an upgrade" — 3.0/5 > **elle** | *13 July 2020* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: Great to see what channels leads came from > > **Cons**: dashboard is not user friendly. we had so many numbers and the naming convention was often wrong. The set up really needs to be done correctly. Our business is complicated with multiple brands websites numbers and affiliate numbers. there needed to be more support in setting up the dashboard to get reporting correct. we were not utilizing the system to its true capability as the set up was not supported ----- ### "Excellent for basic call tracking & routing" — 4.0/5 > **Stephen** | *14 July 2020* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: Ease of use in setting up and redirecting calls into an answering point was simple and basic > > **Cons**: For reporting in the Service Overview, there is little flexibility in classifying the "Type" of calls under the Service Group. The default options are not meaningful and suitable for our requirements. > > High level call tracking ----- ### "Brilliant tool for managing complex call forwarding and recording" — 5.0/5 > **Jack** | *7 July 2020* | Construction | Recommendation rating: 8.0/10 > > **Pros**: 'Jet's phone system has allowed us to manage incoming calls so that all calls are answered across the whole day. The customer service is prompt and the new interface is simple to use' > > **Cons**: The software works well for our use, we wouldn't require any further features at this stage. > > The cloud system has enabled us to set up a central community hotline number which can be used across multiple projects with calls directed to the appropriate person depending on source and time of day. It has greatly improved efficiency for our community liaison systems. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/249125/cloud-phone-system?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/249125/cloud-phone-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data