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description: Review of OpenText Communications Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: OpenText Communications | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [OpenText Communications](/software/249159/exstream)

# OpenText Communications

Canonical: https://www.softwareadvice.com.au/software/249159/exstream

> OpenText Exstream is a cloud-based customer communications management platform that helps businesses securely connect information ecosystems to increase data discovery and analytics capabilities while also reducing risk. It provides a complete set of enterprise applications and learning services to address issues such as business growth through increased speed and scale, improved marketing response rates, and greater customer service responsiveness via real-time collaboration.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact OpenText directly for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Communication Management
- Content Management
- Customer History
- Customisable Branding
- Customizable Templates
- Interaction Tracking
- Multi-Channel Communication
- Personalization
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Template Management
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.com.au/software/285733/whatsapp) — 4.7/5 (16297 reviews)
2. [Viber](https://www.softwareadvice.com.au/software/146449/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.softwareadvice.com.au/software/146545/telegram) — 4.7/5 (6406 reviews)
5. [Weave](https://www.softwareadvice.com.au/software/158992/weave) — 4.3/5 (668 reviews)

## Reviews

### "Very powerful CCM tool" — 5.0/5

> **Pradeep** | *25 January 2022* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: It is very efficient and portable for developing and customizing templates.
> 
> **Cons**: Licensing is bit confusing if you have a lot of users

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### "Bills design made easy" — 5.0/5

> **Megha** | *13 October 2019* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Developing pages and letters using pre defined templates are easy.
Easy to test the changes and validation is simple. Using this on daily basis for bills and letter designs.
Component cloning and using is good way to reduce effort

Excellent customer support
> 
> **Cons**: Have to map control file to test in development which is bit time taking.
UI rendering is bit slow, sometimes feel it’s never going to open the component

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/249159/exstream)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-communications-mngt/exstream-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/249159/exstream> |
| en-GB | <https://www.softwareadvice.co.uk/software/249159/exstream> |
| en-IE | <https://www.softwareadvice.ie/software/249159/exstream> |
| en-NZ | <https://www.softwareadvice.co.nz/software/249159/exstream> |

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