--- description: Review of Aline Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Aline | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Aline](/software/253475/aline) # Aline Canonical: https://www.softwareadvice.com.au/software/253475/aline Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/253475/aline?page=2) > Aline is a cloud-based VoIP solution that helps businesses streamline remote communication via video conferences, live chat, call routing and more. Callers can use unlimited local and long-distance calls to the United States and Canada, to connect with colleagues or customers. It offers a ring group feature that allows users to make all extensions ring simultaneously each time someone dials an extension. The centralized dashboard enables employees to view whether another employee is available to take a call without having to ask. Users can also set their status to let other users know when they are or aren't available. Additionally, members can also link their personal and professional contacts directories, add manual contacts when needed, then view the entire list from a unified interface. > > Verdict: Rated **4.3/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Double A Solutions - **Location**: Toledo, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Please contact Aline Phone Systems for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Attendant - CRM - Call Center Integration - Call Center Management - Call Conferencing - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Caller ID - Caller Profiles ## Integrations (10 total) - Blitz - Bullhorn ATS & CRM - EZLynx - NowCerts - Pipedrive - Salesforce Sales Cloud - SugarCRM - SuiteCRM - Vtiger CRM - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Softphone Software](https://www.softwareadvice.com.au/directory/1706/best-softphones/software) - [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software) - [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews) 3. [3CX](https://www.softwareadvice.com.au/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 4. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (223 reviews) 5. [Squaretalk](https://www.softwareadvice.com.au/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews) ## Reviews ### "Aline is A+\!" — 5.0/5 > **Karrie** | *5 November 2020* | Graphic Design | Recommendation rating: 10.0/10 > > **Pros**: We really appreciated the ease of use. The training was simple and the interface is very user friendly. > > **Cons**: I am not super tech savvy, so set up was a little tricky, but thankfully the tech support was amazing\! > > We switched to Aline Phone Systems over a year ago and could not be happier. The service is top notch for several reasons. First, the customer service is fast, friendly and efficient. Any technical questions we have are answered quickly\! Secondly, the interface is way easier than the competitors. We were up and running in no time. Thirdly, the Communicator app saved our business during lock down. It allowed us to run our business remotely and transition smoothly without any interruption to our sales\! We highly recommend Aline Phone Systems. ----- ### "Excellent customer service, easy to use" — 5.0/5 > **Greg** | *31 March 2022* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: The software itself is easy to use and I am the primary user. This system provides an excellent backup system for businesses that primarily use cell phones and/or have weaker signals in their home office. > > **Cons**: Not really a con, but I don't use the mobile ap very often as I am primarily in my home office. > > \[SENSITIVE CONTENT\] have been great to work with. On the sales side, \[SENSITIVE CONTENT\] was solutions based and provided an excellent demo of the product. \[SENSITIVE CONTENT\] provides the correct level of check in service to ensure everything is working properly. I would highly recommend both the product and the organization. ----- ### "The absolute worst customer support imaginabible" — 1.0/5 > **Chad** | *16 March 2024* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: When the phones work they are good. When they don't good luck > > **Cons**: SUPPORT IS TERRIBLE. They hide the fact when they have issues, will always say the issue is on your end, then leave you to figure it out. ----- ### "Easy to use and setup" — 5.0/5 > **hugo** | *13 August 2021* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Low cost ease of use service that can scale as I grow my business. > > **Cons**: I have not been able to find anything to hinder my ability to service my customers. > > The service is excellent. ----- ### "Practical Usage" — 5.0/5 > **M.C.** | *21 October 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Very helpful in managing my daily phone usage. > > **Cons**: The stand alone directory in the desktop phone, however merging it with my outlook has been the perfect match. > > Customer service is super. Phone is very reliable with no problem with the systems, but sometimes the internet signal breaks up the call, but that is on my internet service provider. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/253475/aline?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/253475/aline) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data