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MiVoice Business Solution
4.2
Overall rating
Reviews
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About MiVoice Business Solution
MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries.
With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.
The entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business.
MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments.
You choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience features that each of your employees require for their individual roles.
Increase/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.
MiVoice Business Solution pricing
MiVoice Business Solution does not have a free version but does offer a free trial. MiVoice Business Solution paid version starts at USD 20.99/month.
Starting Price:
USD 20.99/month
Free Version:
No
Free trial:
Yes
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MiVoice Business Solution Reviews
Feature rating
5 reviews of 283
View all reviews
Kelsey
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 02/05/2018
Company Phone/IM Service
Pros
My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.
Cons
No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.
Verified Reviewer
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 04/06/2018
Easy to Use Phone System and Cost Effective
Pros
I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.
Cons
Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.
Kristin
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
0
Features
2
Ease of Use
3
Customer Support
0
3
Reviewed on 21/04/2020
MiTeam Meetings Review
MiTeam worked well for our video-based delivery solution. It allowed us to go from audio-only to a video-based platform which was part of our yearly department goal. It allowed us to connect "face-to-face" with our participants we rarely get to "see". This helped us to make a jump in our attendance and audience engagement which was also a department goal. We just missed the polling feature and the option to use on a mobile device.
Pros
When our team went from audio-based monthly webinars to video-based we took advantage of the MiCollab platform we already used and tried the MiTeam Meetings to deliver our monthly content. It allowed us to connect with over 50 people to deliver our monthly initiatives. It also allowed us to see different participants in the mulit-pane format and allowed for the multiple presenters to be front and center when delivering their own content. The chat feature was helpful for when we needed to keep participants muted but questions that arose could be addressed. With the use of Micollab we were able to send invites with the calendar integration which was efficient and easy for participants to access. The screen sharing feature was the most valuable for us as presenters used presentation slides to highlight their content.
Cons
We found that the MiTeam Meeting software lacked some functionality we were wanting to use on a regular basis. Polling was a feature we had used with the previous software and was not available with MiTeam. This was definitely a con for us. We use polling to gauge audience interest, knowledge and guide how some of the content will be delivered. This was definitely something we needed. We also found some obstacles with the calendar integration between MiCollab and MiTeam. It didn't always work seamlessly which was a point of frustration for our admin side of operations. We also found that not having mobile integration proved frustrating for some of our participants that needed to access the webinars via mobile device.
Sookhee
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4
5
Reviewed on 19/04/2018
Very good phone for office use
Pros
Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.
Cons
Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.
Gurvinder
- Industry: Biotechnology
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0
5
Reviewed on 01/07/2018
ShoreTel
Pros
The system does well when you only have to receive calls and listen to voicemail. However, system gets very complicated when you want to use it for advance features
Cons
My company has Shoretel, I was surprised to see how the system is not user friendly. Features like call forwarding can take time to setup. Even the phones are not easy to navigate...I have used much simpler phones with great features.
