Arketa

Pros

Onboarding and implementing Arketa is as easy as it can possibly be. The interfaces are all very straightforward. Their support people are prompt, friendly, and knowledgeable.

Cons

There isn't anything about Arketa to dislike. It's terrific.

Pros

Easy seamless booking and customer service.

Cons

I wish Arketa did the whole migration process for us.

Pros

In the beginning, Arketa worked great. Their customer service response times were amazing and they were really helpful. The software worked well and it was easy to use.

Cons

When they continued to grow and expand on their features, the customer service lacked majorly. Rather than helping you with a problem, they would point you towards pre-written help documents that weren’t relevant. After waiting for months for critical components in my software to be fixed without much update, I had to finally make the decision to move to a different platform.

Pros

How user friendly the system is especially for a new fitness studio owner.

Cons

I wish I had a designated representative I could call at any given time, but that's just me being needy. They are super quick at responding over chat and I really have no complaints.

Alternatives Considered

Momence, Mindbody and Mariana Tek

Reasons for Switching to Arketa

Customer service was thorough, attentive, and quick responding. We also liked the design and software much more than the other alternatives.

Pros

Arketa is the 3rd software company for my healing arts studio that I have used and I am so glad I switched. I loved the fact that I had a personal onboarding specialist that met with me every week until I was up and running and he was available for questions at any time. I am sold on all the options that Arketa offers, as my business was being hosted on 3-4 other platforms and can now be with one.

Cons

The only issue I had was that I onboarded during Arketa's upgrade, so I got confused on which dashboard to be working with.

Alternatives Considered

Momence

Reasons for Choosing Arketa

Glofox did not offer everything I was looking for and they lacked the ease that Arketa offers.

Reasons for Switching to Arketa

I had been receiving the weekly coffee with Arketa email and it helped build a relationship.

Pros

Product is super easy to use and with more features coming out will be even better. Price was on point for the amazing features that already come with it. Additionally, I am not paying extra for a lot of random stuff that I don't know how to use. Amazing customer support and help with setup and integration questions.

Cons

There are some very minor things that I think could be added/changed, but I have been told some of these features were coming so I don't necessarily want to list them.

Pros

I love how straightforward and to the point all the functions are, most of all from the backend. Additionally, I could not be more pleased with the customer service.

Cons

I think what frustrates me from time to time is that I need to go out of Arketa and onto stripe to see my net income.

Alternatives Considered

Eversports Manager

Reasons for Choosing Arketa

Mindbody was far too complicated for me and also the customer service was very slow. It was hard for me to get answers on time and a better grasp of the platform.

Switched From

Mindbody

Reasons for Switching to Arketa

I preferred the value for money at Arketa in comparison to any other platforms. I also find the layout of Arketa much better than any platform that I have used so far.

Pros

I love Arketa for its continuous innovation, with a steady stream of new features that help keep my business relevant. Their support team is incredibly kind and responsive, always ready to help with any issues. Additionally, Arketa offers impressive growth capabilities, allowing me to use the software to scale based on the needs of my business.

Cons

I have no cons really, so I guess what I like least about Arketa is that while its frequent feature updates are generally beneficial, they can sometimes require a bit of adjustment and learning to fully integrate them into my workflow. However, this is a minor inconvenience compared to the overall value and innovation the software provides. As someone who is not tech savvy, they have so many FAQs and articles that assist me in understanding new features.

Pros

Everything is in one place, my booking, marketing, custom mobile app and lead management. The software embeds match the website that I had prior to coming on board. Mobile App is super customizable and all in my brand. It is easy for my clients to use.

Cons

There isn't much I don't like. Sometimes I don't find out about new features as fast as I would like.

Pros

Fast service, so many tools for my studio, intuitive for business owners and instructors, clean appearance

Cons

Because Arketa was a newer product when I signed on, there were some hiccups in the beginning, but they have quickly adapted to catch up with studio needs!

Pros

I really like the integration with my website, when I was using Mindbody the integration at my subscription level was not very mobile-friendly. The customer support from Arketa has been excellent.

Cons

The one thing I feel I am missing the most in transfer over software is loading in clients' previous number of classes from the old platform. I want to be able to celebrate milestones (50 class, 100 class) but for anyone who started with us before this platform, we don't have their number of classes recorded on this software.

Pros

I've found Arketa easy to use, and the customer service is unmatched. My rep gets back to me quickly to answer or help with any questions I have. I know that Arketa has pivoted after the pandemic to accommodate in-person classes, and I've been super impressed that some of our requests for changes to the system have been made quickly. The functionality is exactly what we need for a small studio, and the price point can't be matched.

Cons

There's a bit of a learning curve for certain things on the backend, and I know that would be the same for any software.

Alternatives Considered

Wix, ABC Glofox, Acuity Scheduling, Mindbody and Karmasoft

Reasons for Switching to Arketa

Functionality and options offered, the customer service, and the pricing structure.

Pros

I was looking for a system that offered online, studio and on demand purchases all under one platform and I found the solution - Arketa provided all of these!

Cons

On occasions the software can have some glitches but the tech team are always improving and developing the software feedback is always welcome by the team.

Pros

The ease of booking classes and launching events is the most important usage for me. I'm also able to maintain my virtual and On Demand business without spending more precious time building it as the process is so streamlined. I also launched my mobile app with Arketa 4-5 months ago and members are loving the experience.

Cons

The software takes a long time to load and sometimes it can be a bit glitchy.

Alternatives Considered

Mindbody

Reasons for Switching to Arketa

Price and the On Demand library option being included in the overall package.

Pros

The price is unbeatable for the amount of features offered. The integration to our Squarespace website is visually appealing and seamless. The customer service team is very responsive and helpful. The software is easy to use and straightforward.

Cons

There are a few random features that Arketa does not offer yet that would have made certain operations easier, but the team is always great about taking suggestions.

Pros

I enjoy the ease of the software for classes and scheduling.

Cons

I would like to see a scan in option implemented that helps take place of a second software I use

Alternatives Considered

Mindbody and Gymcatch

Reasons for Switching to Arketa

The customer service was a huge draw and one on one support.

Pros

I liked the features that were offered and the opportunity to create something tht looked clean and clear

Cons

The lack of customer service and availability to help navigate issues was ultimately what led me to cancel my membership. They offer no phone consults which would have been fine if I recieved faster chat reponses but it would take several hours-24 hours to get a response to questions on the regular. This is perhaps becuase I am PST and their office would close before I could get an answer to my queries. becuase of the price, I expected better support

Pros

Arketa has the best customer service. They genuinely care about each user and strive to make meaningful connections to help us grow our businesses. Not only does the software have on demand booking but also in studio class booking- which is major! Everything is all in one place. A lot of softwares don’t have this or if they do it is way over priced.

Cons

The only thing I feel like I’m missing is getting an email when a client cancels an in studio class reservation.

Pros

So easy to navigate and set up. Have not had any of the same frustrating glitches as when using other platforms

Cons

At first I found it tricky that you have to use the chat feature to reach customer service, wish there was a hotline to call for urgent issues

Pros

Clients ease and takes the pre-booking off of admin

Cons

the transferring between with stripe was confusing and long.

Pros

I love how it is customizable and can embed easily into my site. I love how fluidly in person, virtual, and on demand experiences can live side by side. Arketa has excellent customer service.

Cons

Waitlist feature is problematic. There is no fast and clear way of pulling up all the sessions used in a package. There could be more fluidity with payment: mainly the ability to apply payment to something already booked. It would be nice to display your availability for private appts separately from the ones that you reserve for ongoing clients.

Pros

Arketa is really easy to set up as the business owner/instructor, and also simple for students to use. I am a pretty basic user (a few classes and videos) but it has a lot of features that I might use in the future (challenges, personal scheduling) so it's great to know these features are already there. The team is super responsive if you need technical help, and I love the company's beliefs in creating a community of instructors and encouraging us to shine.

Cons

I have not found anything that I don't like.

Pros

The level of customer service has been top class since day one. I have plenty of questions during the initial onboarding phase and the team was more than happy to answer these in a timely manner.

Cons

Currently Arketa syncs with Mailchimp, I am now using Kajabi and would love for the software to sync with Kajabi for email automations when new client join so I can ditch Mailchimp for good.

Pros

I teach online as a profession so when a friend of mine suggested Sutra fitness as a way to teach a fitness class I had to check it out. The price is very low. I believe it was $25.00 a month for membership. You do not even have to have a website because they will help you set it up. It is pretty user friendly but if you are really struggling to come up with ideas on how to conduct your class, you can download the app by just submitting your phone number. Then Simply log in to other instructor's classes and get a feel for what online fitness instruction should look like. Each instructor get a fresh looking profile to show off their personal style. This is really a modern solution to people who are to busy to commit to a gym membership. For people like myself who find E-learning the future of education this is a perfect way to add another instructional class to my life without having to leave home. A fabulous way to be your own boss!

Cons

I have personally not found anything I dislike about the site. it is very easy to use with a clean dashboard, step by step sign-up instructions , examples and great pricing

Pros

The ability to upload my live recorded videos right away to my on-demand library. Schedule and sell personal training to my virtual clients.

Cons

Some videos take longer to upload than others.

Pros

I love the entire system.  It is very refreshing to find a studio platform that thinks of the future and considers the studio's clients to be an essential part of the development process. Their reports are to the penny, their setup is easy, and our clients love the ease of use.  We used this system for our clients and discovered that for the studio side, it was just as easy for us! It is a lovely system, and if you are trying to decide who to go with, you won't look back once switching to Arketa.  They are a breath of fresh air.

Cons

This is a minimal issue and nothing compared to other software cons. Their reports need a little assistance.  They are the most accurate and reliable reports I have ever had, but sometimes, our ability to see a transaction immediately — can be delayed for 24 hours.

Alternatives Considered

ABC Glofox, OfferingTree, Momence, Mindbody, Schedulicity and Walla

Reasons for Choosing Arketa

Clients struggled to navigate the cumbersome system. Reports were often highly inaccurate, confusing, and rarely matched. The website widgets worked only intermittently. System-wide issues were never genuinely addressed; instead, there were just temporary fixes and workarounds. Eventually, those workarounds became problematic, and it was difficult to know how to resolve issues since the original problems were never properly fixed. Having been with them for eight years, we witnessed how this caused significant functional issues for long-term users.

Switched From

WellnessLiving

Reasons for Switching to Arketa

I used Mindbody and Wellness Living for the first 23 years of our business. They are both clunky and do not think forward. All other brands were missing major features or were very cost-prohibitive, and many were solutions based on mind-body and wellness living, and they didn't think outside of those boxes. Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! Finally!! A solution that isn't trying to be another mind-body or wellness living. They are their own! The industry desperately needed this forward-thinking! I also love that every aspect of my studio is in one studio software solution. and then here is Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! We need that! I also love that every aspect of my studio is in one studio software solution.

Pros

Building real relationships with genuine people makes all the difference! I deeply value the support I receive and the opportunity to know exactly who I’m collaborating with on a software team. It’s incredible how much that personal connection positively impacts my business. Huge gratitude to the entire Arketa team for their dedication and partnership!

Cons

-Not having Apple Pay,
-No font selections on branded app
-More style selection options on buttons in branded app (I love how you can round the buttons-- but I don't like how the same function rounds the preview boxes of promo cards and video thumbnails)
-Linked Instagram -- it would be cool to be able to link instructors' instagram profiles to their bio info

Alternatives Considered

Mariana Tek

Reasons for Choosing Arketa

I didn't like the lack of customization, the outdated feel of the app/software, how I could NEVER contact someone in support, there was NO onboarding in the slightest, the timing on the backend was all in military time

Switched From

ABC Glofox

Reasons for Switching to Arketa

I think the biggest reasons are because of the connections I made with the people within Arketa. Being able to speak directly to my Arketa team and honestly not feel as though I was being "sold" on something... I made the decision to choose Arketa because it felt right in my gut - and I'm so happy I did! Being "sold" on a software was what I experienced with Glofox and I knew I wanted to believe in whomever I would be doing business within software for my next software selection.

Pros

Software looks great and it's easy to customize to your brand. I have EVERYTHING that I need is one spot, instead of paying 3 different providers (software/email/app/etc) which gets overwhelming and expensive. I've had to contact customer service a few times since I'm new(ish) to Arketa, and they've quickly resolved any questions that I've encountered. I LOVE my branded app and so do my members!

Cons

I haven't had any problems with my software or app.

Pros

There's nothing we saw in Arketa which was any better than any other CRM vendor.

Cons

When they contacted us we told them we weren't interested in talking with any company until we went over processing fees. It's the only concern we have with our current CRM company, WellnessLiving. They assured us our rates would be lower with their processing company. However, what they do, unlike every other CRM company is tack on additional percentages to what the processing company charges, so any savings are evaporated. Their monthly fees are higher, but the overall cost would have been lower. They wasted my time and the time of my team members.

Pros

Arketa ticked all the boxes (and more) when it came to the functionalities we needed for our yoga studio but if I had to pick just one it would be the user interface. After having an account, customers can make purchases with one click and they have an easy overview of all packages in their account.

Cons

There isn't anything we like less about the system, so far it has been perfect for us.

Alternatives Considered

Momence and Mariana Tek

Reasons for Switching to Arketa

Arketa offered superior functionality (e.g. compared to Team Up) at the best cost-value relationship (e.g. Mariana Tek which was way over our budget). The other platforms had what we needed on the surface but missed the mark on many of the functionalities we required such as on-demand library and being a system that had seamless integration with our website.

Pros

Areketa is in a constant state of improvement. The dev team looks as suggestions & tries to implement them to make functionality better

Cons

RM needs more sorting/filtering options. At times there are glitches and bugs. The support team is quick to address these issues.

Pros

Loved it when it was sutra Pro in 2022 when I signed up

Cons

Hate Arketa now: needlessly complicated, hard to navigate, nearly useless customer service, inconsistent glitches. They change the customer interface and don't inform clients, so I'm caught looking unprofessional when Arketa has made MAJOR changes, and not informed me!

Alternatives Considered

Uscreen

Reasons for Switching to Arketa

Other companies seemed less efficient; one went out of business!

Pros

[sensitive content hidden] was a great person to work with. Although on-boarding was a lot more than what I expected, he was a great support.

Cons

The Customer Service was horrible. I have been ghosted for 2 months on getting overcharged.

Pros

I like the appearance and cleanness of the site. I also like the chat option for questions. I am still learning communities but am hoping to utilize them more as I learn about them.

Cons

There seem to be a lot of glitches here and there. I wish that there were more weekly courses or videos to learn. I believe there was when I signed up but I learn by seeing and doing and not reading the articles so I feel like I'm always asking questions.

Pros

Arketa was recommended to me by my website designer and I went with it. I didnt know much about the website.

Cons

I must to say, it is one of the few times in my whole life that I took the time off my schedule to write th review about product I use> Arketa. Small business owner, started my company in January BUT in field of fitness since 2004 and used many different platforms. Since the beginning a had problems with this software: not loading successfully, updates are slow, bad integration. They don't have any intake forms that can be used immediately, which means you have to enter them manually and, in addition, you can not sent them separately to the customer. It is a pain BUT, I think the biggest problem that I had is customer service!! It took me week or in some cases two weeks to fix one problem! or to find out about intake forms I needed for my client, or I needed a contract to have sent it to me. At this moment, It has been a week now and I am waiting to my request of contract ! They still have not sent one to me. They keep sending me: "Thank you for my patience" email, and I dont have patiance for them. There are no available phone numbers, no direct email to customer services unless you buy the premium package. really? being value customer in oversaturated market with software is not enough?

Pros

I chose Arketa because our yoga studio offers sliding scale pricing and the platform was able to acomodate that functionality.

Cons

Platform was not functional and I am still working to get us off their website after cancelling 4 months ago.

Alternatives Considered

ABC Glofox, Momence and Mindbody

Reasons for Switching to Arketa

Price, and good communication/customer service

Pros

I loved their attention to detail, their energy and that everyone we spoke to was a practitioner of Yoga or Pilates. [sensitive content hidden] and [sensitive content hidden] we both amazing. [sensitive content hidden] has been super helpful during our onboarding process. I feel like everyone we have met and or worked with we have connected with.

Cons

There are some bugs in features that we ended up solving ourself. I think as a new software this always happens, I just hope it continues to get better as we move along with journey with Arketa.

Alternatives Considered

Momence

Reasons for Choosing Arketa

We were on a free trial. We decided to switch after realizing the uniqueness of Arketa and their team.

Switched From

Momence

Reasons for Switching to Arketa

Arketa stood out as a human connection forward business. The team was diverse, unlike Momence which was just a bunch of tech bro's.

Pros

Collects payments
Relatively easy to set up schedule
Need to improve zoom sync make it easier to edit zoom links
House videos

Cons

Poor customer service. They are friendly but friendly is not getting the job done. When they were Sutra they designed my website. That was a HUGE plus.

However getting assistance with my website or building out a community (which they strongly promote when doing challenges) could take 5 weeks to 6 months to get resolved.

Currently I have been waiting 4 months to get an answer to why my web pop up disappeared and getting it updated.

Pros

I love that Arketa is always working towards improvement. They are wonderful about welcoming feedback and it's been great to watch all of the changes over the years.

Cons

Sometimes there's an update that I wish was already on the platform but Arketa is usually quick to implement those changes.

Alternatives Considered

Momence and Mindbody

Reasons for Switching to Arketa

Best on demand options for the price at the time

Pros

I like the variety of options they offer to help grow our business. From class sign ups to creating events, communities, and all the marketing options are great.

Cons

I struggle with figuring out a lot of the technology pieces. Improved customer support (getting help when you are working on something versus waiting sometimes days to get a response would be helpful). I would even love to see options to get help one on one for ideas and support.

Pros

Absolutely EVERYTHING!!! The web design platform is easy to use and incredibly robust in what it offers you. Setting up my account was easy as well, all the steps are easy to find and follow. The integration with ClassPass has been a game changer, as has all of the integrations with Google and Zoom. I can not say enough about how much I love Arketa and what it has done for my studio in just a short time.

Cons

I have yet to find something that I don't like about this system.

Pros

The possibility to control everything and how easy is to make changes at anytime.

Cons

I only miss the live streaming and having everything translated to Portuguese.

Pros

The ease of use, and the marketing suite. We love the direct communication with students.

Cons

Nothing so far. Really can’t think of anything.

Alternatives Considered

Mindbody

Reasons for Choosing Arketa

We needed a system that met the needs of our growing community. Arketa is more accessible and has already made our students feel more welcome and comfortable. We can use wait lists and direct communication, two things we didn’t have before.

Switched From

Acuity Scheduling

Reasons for Switching to Arketa

Friendlier, and easier to connect with. It also looks better and the widgets make us look more professional

Pros

Ala Carte concept which works well for many different types of wellness businesses

Cons

Dependent upon the plan that you choose it can be hard to get some assistance initially. At a higher level tier plan you have access to live chat or video calls. My only recommendation here would be to offer a one time onboarding with a live staff member to help trouble shoot regardless of the plan you choose.

Pros

Using Arketa has made my life so much easier. I'm saving so much time on administrative tasks, client management and managing my team. The software is well thought out and feels simple. It was learnable and the customer support was very helpful and available.

Cons

It would be helpful have more continuing education about the software in the dashboard.

Pros

I like that I am able to merge all of my services and retail products into one system. I also love the fact that they are also my credit card processor, so it saves a lot of time and space to keep everything housed under one system!

Cons

It can be a little difficult to navigate sometimes, but there are always support people ready to help!

Pros

I was sold on Arketa based off of the previous platform, which seemed to be smoother than this one, the cost is affordable.

Cons

The new system has many flaws, I haven't gone a solid week without a new "bug".

Pros

The salesperson was very nice and seems to believe in their product and service. However, what was promised on the sales end was not actually the way the team works. My setup meetings were canceled, my questions were replied to with links to videos that didn't actually answer my individual questions or help me with the kind of help that was promised. Their "live support" is just zoom meetings, which are at set times that don't fit in my schedule. The one I attended and the recorded version I watched also jumped past people's questions as "we're not really going to get into individual issues, but you can find your answer here."

Cons

I was buying into this because I believed they would provide the individual support I need, but just paid a lot more, and got a lot less, than my Squarespace. If all I was going to get was links to video tutorials for support, I could have just stayed with Squarespace. I absolutely hate that I spent so much time and money on this and didn't get a single month of the product up and running due to all the issues in getting the help I needed, I paid for a website I can't access. I put work into the back end and it didn't end up published correctly, despite following step by step instructions. Tasks that are simple on squarespace are complicated here.

Pros

The ability to contact help anytime. The here is always a quick response to my questikns

Cons

Sometimes the website is slow to respond and I have to refresh often

Pros

It's not as buggy as the previous system I've used! I've enjoyed the features built in, and the responsiveness of the support team thus far. Big thank you to [sensitive content hidden] from the onboarding team too.

Cons

The price is on the higher side. After currency conversion, it's a hefty sum to pay every month.

Alternatives Considered

ZingFit and Acuity Scheduling

Reasons for Choosing Arketa

There were many issues faced.

Reasons for Switching to Arketa

Because it provides all the features and functions I require.