Targetprocess

Pros

amazing support, responsive and almost immediate problem solving.
Live Chat sessions with their support are always fruitful, most of the times, 3 minutes into the session, the questions Is answered.

TP team provide support for technical issues, and help you get things done with TP (in cases where you are not able to figure things out on your own)

The product is very easy to use, no training needed. Team members can just get things done without TP getting in the way.

The new features and development cycle is great, and they kept the software fast, reliable with no noticeable bugs.

I am using TP since 2007, and I have carried it over with me to two companies, suggested it to my colleagues, and I continuously use it.

They have the most friendly and responsive, and knowledgeable team.

Cons

I cannot keep up with the new features. (maybe this is a positive).

it doesn't work well with IE 11. I am working on Microsoft Edge now, and I doesn't work as good as expected. They have great performance on Chrome and Firefox.

need more support for Microsoft products.

Pros

+ Easy to use
+ Incredible customization available
+ Rich, feature-packed filtering query language

Cons

What I dislike the most is that the experience isn't consistent - some data types can be created, renamed and tweaked extensively, while some others are set in stone and baked into the system. I would rather have that it was very scaled down, and that you could create your own data types for cards, instead of having a few baked-in types (Epic, Feature, UserStory, Request, Bug etc). And the cards are tied to metadata such as Release, Project, User, Role, Effort etc - these cannot be modified and you cannot use them as you will.

- Cannot rename card types or create more, delete unused types etc
- You have to choose between points or hours as Effort metric - but they don't work the same! Some features are not available when you choose points instead of hours. I'd rather it was only a label choosing "p" instead of "h".
- Multiple stuff like the above - some stuff is build-in and cant be changed and it can be very confusing.
- API is a mess. Everything can be modified in every request, instead of having separate requests for midifying different objects. For instance: you add a comment to a bug, you have to include the user (as an object, not just an id) that authored the comment. However, if you accidentally input the wrong name for the user (but the correct ID), it will actually *change the name* of that user. WTF?
- Query language is very useful, but has some subtle bugs and inconsistencies.

Pros

flexibility

Cons

some of the UI can be inconsistant

Pros

TargetProcess is a cloud-based project management tool that is being continuously improved with new features. It can be configured to use a number of different workflows and has very customizable ways to view your project's work so different roles can find the views that work best for them.

Cons

The biggest complaint that I've heard voiced about TargetProcess is that it's cutomizability can make it easy to lose entities. For example, if you're working on an Agile project and have an epic, feature, story, task breakdown with releases and sprints, you can set up a view that shows all items related to a feature and in a release but when you add a new item the new item will only inherit some of the properties of that view and in some circumstances will disappear immediately.

TargetProcess have added a list of recent changes though which makes finding that entity easy but it is a pain as you have to set up views to find lost entities to keep the project tidy.

Pros

It's by far one of the best tools in terms of project reporting. There is a large number of configurations to show project stats in different dimensions such as tasks per user, items arranged by iteration, inter dependencies among tasks, just to name a few of the ones I use.

Cons

Coming fro a project using Jira, it was a bit to understand at the beginning and creating reports it's not a trivial task at all like in other tools. This gets compensated by the variety of reports available.