---
description: Review of Epicor Service CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Epicor Service CRM | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Appointment Scheduling Software](/directory/4731/appointment-scheduling/software) > [Epicor Service CRM](/software/258732/mechanicnet)

# Epicor Service CRM

Canonical: https://www.softwareadvice.com.au/software/258732/mechanicnet

> Epicor Service CRM is a web-based customer retention solution for automotive service providers. It helps you stay connected with customers and drive business into your service bays.

With Epicor Service CRM you can build stronger relationships with customers, meet customer expectations in all interactions and identify and address issues before they become bigger problems. 

Epicor Service CRM is the solution for automotive service businesses that want to improve their customer retention capabilities and make sure they're reaching their customers more effectively. It helps you increase the number of repeat customers that come back to your business, as well as reduce the cost of acquiring new customers.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Epicor Software
- **Location**: Austin, US
- **Founded**: 1996

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Epicor Software for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- CRM
- Calendar Management
- Call Reminders
- Campaign Management
- Communication Management
- Confirmations/Reminders
- Contact Database
- Customer Communication
- Customer Data Management
- Customer Engagement
- Customer History
- Customer Segmentation
- Dashboard
- Email Campaign Management
- Email Management

## Integrations (1 total)

- Epicor Catalog for Automotive

## Support Options

- FAQs/Forum
- Knowledge Base

## Category

- [Appointment Scheduling Software](https://www.softwareadvice.com.au/directory/4731/appointment-scheduling/software)

## Related Categories

- [Appointment Scheduling Software](https://www.softwareadvice.com.au/directory/4731/appointment-scheduling/software)
- [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software)
- [Appointment Reminder Software](https://www.softwareadvice.com.au/directory/3557/appointment-reminder/software)
- [Car Dealer Software](https://www.softwareadvice.com.au/directory/4154/auto-dealer/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Alternatives

1. [Autorox](https://www.softwareadvice.com.au/software/340932/autrorox) — 4.8/5 (62 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Thryv](https://www.softwareadvice.com.au/software/66581/thryv) — 4.2/5 (505 reviews)
4. [Marketing 360](https://www.softwareadvice.com.au/software/141364/marketing-360) — 4.5/5 (1132 reviews)
5. [EngagePackage](https://www.softwareadvice.com.au/software/439462/engagepackage) (0 reviews)

## Reviews

### "Great program\!" — 5.0/5

> **August** | *9 April 2024* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use and the reports and dashboard that you can develop.
> 
> **Cons**: A lot of customization had to be done. Not a big deal, you'll have that with most software.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/258732/mechanicnet)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/auto-repair/mechanicnet-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/258732/mechanicnet> |
| en-GB | <https://www.softwareadvice.co.uk/software/258732/mechanicnet> |
| en-IE | <https://www.softwareadvice.ie/software/258732/mechanicnet> |
| en-NZ | <https://www.softwareadvice.co.nz/software/258732/mechanicnet> |

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