About Thought Industries

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical education, associations, and customer onboarding. Key functionalities of the platform include drag-and-drop course authoring, a custom microsite and page builder, learner management capabilities, eCommerce capabilities, certification management, social learning and communities, ILT and vILT, gamification, mobile learning, in-depth reporting and analytics, xAPI, In-App Play (embedded training within a 3rd party tool), AI Recommendation Engine, and both xAPI and SCORM compliance — all within one integrated suite. The Thought Industries platform is a browser-agnostic system. It is compatible with both desktops and mobile devices.
Thought Industries Software - Reporting
Thought Industries Software - Page builder
Thought Industries Software - Learning types
Thought Industries Software - Business platform
Thought Industries Software - Compatible devices
Thought Industries Software - Reporting - thumbnail
Thought Industries Software - Page builder - thumbnail
Thought Industries Software - Learning types - thumbnail
Thought Industries Software - Business platform - thumbnail
Thought Industries Software - Compatible devices - thumbnail

Thought Industries pricing

Thought Industries does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Contact Thought Industries for pricing information
Free Version:
No
Free trial:
N/A

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Thought Industries Reviews

Feature rating

Value for Money
4.4
Functionality
4.2
Ease of Use
4.2
Customer Support
4.4
5 reviews of 78 View all reviews
Abbie D.
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/06/2018

I love using this software! Robus functionality with easily customizable settings.

Pros

It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Cons

The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

Mark G.
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 01/08/2019

Superior usability at a realistic cost!

Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

Pros

I am attracted to the modern, sleek design of the platform, as well as the ease of integration.

Cons

I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users.

Response from Thought Industries

Thank you so much for your review!
Our team is currently fixing button consistency across the platform as part of our initiative to ensure a consistent experience across Manager pages. As far as trouble-shooting goes, your CSM will be in touch to get more information and see how we can best support you!
We appreciate the positive review! We rely on your valuable feedback to continually improve our platform.

Replied 12/08/2019
Verified Reviewer
  • Industry: Machinery
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 18/11/2021

A lot of potential, but not ready for the big leagues

Pros

Focus on customer training, whereas most learning platforms are primarily for HR and internal training. Thought Industries is built to distribute (and sell) training to customers. Also great features for Panoramas, or customized environments for specific customers.

Cons

I feel they struggle with usability and flexibility. It's one of the clumsiest CMS's I've worked in as a developer, and feels like they're figuring out how to build this system as they go. That's a bit frustrating when you're building customer-facing content... UI and UX are critical, and they are lacking here. Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. We've faced significant issues with compliance, payment, and legal issues outside of the US.

Alternatives Considered

Adobe Captivate Prime and Docebo

Reasons for Switching to Thought Industries

For their focus on customer training and eCommerce functionality.
Nicole S.
  • Industry: Computer Software
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/03/2021

Thought Industries, more partner than vendor

Overall, our experience has been wonderful - most importantly the people that work at Thought Industries have been a dream to work with, specifically [SENSITIVE CONTENT HIDDEN] from the customer care group who helped us get transitioned from our old LMS, and [SENSITIVE CONTENT HIDDEN] from technical support who has helped us work through some technical issues. I do really think of them as partners, more than a vendor.

Pros

Our team is really using more of the features of Thought Industries now that we have our system up and running. What I like most it how the content is organized in the system, how easy it is to assign all of the settings available, and also how easy it is to assign access and use the panoramas to keep different audiences organized.

Cons

We are struggling with getting a stable certification exam running on the system. Also, I wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow within the left hand navigation was truly a back "one page" button.

Response from Thought Industries

Thank you so much for your kind sentiments, Nicole! We love to hear how we are more than a vendor to our customers. We have also passed your Cons along to Product and CX for a status update and consideration. Thank you again!

Replied 19/03/2021
Alexandra P.
  • Industry: Higher Education
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

5
Reviewed on 16/03/2021

A Growing Product With Lots of Potential

We have grown with TI. They do a good job of trying to meet us where we are.

Pros

I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant.

Cons

We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot.

Response from Thought Industries

Hi Alexandra! We wanted to take a moment to thank you for sharing your thoughts and experience which will be shared across our teams. We appreciate your partnership and look forward to continuing to grow with you!

Replied 19/03/2021

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