---
description: Review of WeHelp Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: WeHelp | Reviews, Pricing & Demos - SoftwareAdvice AU
---

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# WeHelp

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> With WeHelp's NPS software, you can understand each step of your customer's journey. Understand how your customers act while talking on the phone, going to the e-commerce shopping cart, browsing your tool or even how they are served at the reception of your business. No matter which touchpoints they hit, you'll get the information you need to improve your business in our software. You'll be able to turn customer detractors into promoters who help grow your business.
> 
> Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 6 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: WeHelp

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: WeHelp is offered across two pricing plans, outlined below. A 15-day free trial is available.

Startup: $19/month
Business: $49/month
- **Target Audience**: 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Portuguese
- **Available Countries**: Brazil, United States

## Features

- Access Controls/Permissions
- Alerts/Notifications
- Collaboration Tools
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Email Management
- Engagement Tracking
- Feedback Management
- Multi-Channel Communication
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management

## Integrations (2 total)

- ActiveCampaign
- Pipedrive

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software)
- [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software)
- [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software)

## Alternatives

1. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2794 reviews)
2. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10426 reviews)
3. [Typeform](https://www.softwareadvice.com.au/software/324633/typeform) — 4.7/5 (945 reviews)
4. [SurveyLegend](https://www.softwareadvice.com.au/software/72231/surveylegend) — 4.6/5 (963 reviews)
5. [Survicate](https://www.softwareadvice.com.au/software/31821/survicate) — 4.6/5 (99 reviews)

## Reviews

### "Um dos melhores sistemas de gestão da experiência do cliente e NPS do mercado" — 5.0/5

> **Dilson** | *13 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: A facilidade de integrar, configurar e colocar em uso são grandes diferenciais.
> 
> **Cons**: Não vejo nada que desagrade ou desabone a ferramenta.
> 
> Já usávamos uma ferramenta de NPS mas trocamos para o WeHelp há cerca de 4 anos e estamos muito satisfeitos com os resultados e com a evolução do produto.

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### "Excelente solução" — 5.0/5

> **Rogério** | *26 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: A integração com o sistema da catraca ajuda muito, o fato de ser fácil e intuitivo facilita engajamento do time além das constantes melhorias e o envolvimento .
> 
> **Cons**: Poderia integrar pra gera automações com meu sistema e com outras soluções
> 
> A wehelp melhorou muito minhas tomadas de decisão quanto a estratégia da empresa . Ouvir o cliente , se aproximar dele e construir uma empresa melhor com ele

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### "Muito mais do que a nota de NPS" — 5.0/5

> **Daniele** | *25 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Além de ser uma ferramenta muito fácil de usar, é possível organizar as respostas do campo aberto através de tags, o que deixa o conteúdo ainda mais rico e simples para análise.Poder acompanhar quais são os pontos de contato que interferem na nota do cliente também é bem bacana.
> 
> **Cons**: Sinto de falta de ter um ranking em algumas situações.Ex.: - Organizar os pontos de contato por nota.- Organizar as academias por nota de NPS
> 
> WeHelp vai muito além da nota de NPS. A ferramenta nos proporciona ter uma visão mais detalhada do funcionamento da academia e dos clientes, assim, em vários momentos, auxiliando na tomada de decisões. Além disso, é muito simples de usar e com diversas configurações que o próprio usuário pode fazer.

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### "Imprescindível" — 5.0/5

> **Cássio** | *27 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Ferramenta imprescindível para nortear as melhores decisões , entender as necessidades através do olhar do cliente .
> 
> **Cons**: A formatação que o e-mail é entregue após envio .Os parágrafos e espaçamentos se alteram .
> 
> Ótima

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### "Satifação com o produto" — 5.0/5

> **Emanuel** | *25 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Sistema fácil, intuitivo e confiável. Nos ajuda a monitorar a satisfação dos nosso clientes e aperfeiçoar nossa operação\!
> 
> **Cons**: O WeHelp é um sistema muito prático e não tem elementos de dificil entendimento ou compreensão.
> 
> O sistema tornou a nossa busca por conhecer o nosso cliente mais fácil e nos auxilia diariamente a buscar o aperfeiçomento da nossa operação\!

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/260147/wehelp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/survey/wehelp-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/260147/wehelp> |
| en-GB | <https://www.softwareadvice.co.uk/software/260147/wehelp> |
| en-IE | <https://www.softwareadvice.ie/software/260147/wehelp> |
| en-NZ | <https://www.softwareadvice.co.nz/software/260147/wehelp> |

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