About Rain POS
Rain POS pricing
Rain POS does not have a free version. Rain POS paid version starts at USD 79.00.
Alternatives to Rain POS
Rain POS Reviews
Feature rating
- Industry: Music
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Switched to Rain from Lightspeed
Overall pleased with RAIN and glad we made the switch. A bit more thought into easier workflow within the Register, Special Order and LayAway screens and it will be a force to reckon with.
I was hoping for an easier eCom experience, but that is not what I received. Much like other POS Systems that offer an integrated eCom Site...building out the site and making it look the way we want doesn't follow the basic HTML buildout process. As a web developer for over 20 years...I find the eCom platform to be VERY challenging to use and often times VERY discouraging. I can see they worked hard to have the functionality be similar to other CMS Website Platforms (Wix, WordPress, etc), but it's too confusing to navigate effectively taking up valuable time.
Pros
Integrated Marketing
Automatic "pushing" of items to our Reverb.com Account
Lightweight on system resources on our iMac's
Cons
Special Order Workflow is clunky and needs to be simplified. We've resorted to using the "Quote" option to better manage Special Orders and ring in total sales under a "Gift Card" first. That way when working with multiple vendors on a special order, we have easier use of customer funds when "finalizing" the deal.
Register is Average and would prefer ability to see cost of products on screen.
In Register - when scanning duplicate items they get entered as "new" line item versus adding to the SKU already input.
Can't us an IR Gun on an iPad when scanning incoming inventory or during inventory counts.
Layaway Screen has some great features, but workflow is a bit convoluted.
Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow.
- Industry: Music
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Excellent for Music Stores!
Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great.
One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant on those exports, which they say are lacking in Rain. Again, not a direct complaint from me, but one that I hear about on industry forums & from direct messages. We were a somewhat early adapter of Rain in our industry and are relatively connected in our industry & repair organization, so we seem to field a lot of inquiries about the program. We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well.
Pros
We've had a great experience thus far using the Rain point of sale program. The initial training was extremely in depth and helped us grasp all of the features before implementation. We love the product integration with Reverb.com and the fact that our inventory remains cohesive across online and in-store platforms. Online & phone support is quick & helpful. Rain has also been very helpful designing and updating our website, which is tied into the point of sale. They are constantly improving, updating and listening to customer suggestions to make their product even better.
Cons
One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module. We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi. We have found some halfway workarounds in Rain, but would like a more robust integrated module. Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually).
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
It works, but is not optimal for a Pet food store
No business problems are being solved. it is creating more than it is solving
Pros
ease of access. I like being able to use the software anywhere.
Cons
the reporting features are not very helpful. also the bugs and anomalies that we experience on a weekly basis are annoying.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Disappointed
It was a rough year and a half trying to operate a business with that many mistakes from their side.
Pros
I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.
Cons
We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.
Response from Rain Retail Software
Holly, thank you for taking time to share your experience with our POS software. Here at Rain, our main objective is helping small businesses like yours succeed, so the fact that you found us to be detrimental to your store is disheartening. We've been busy in the 12 months since you cancelled and have greatly improved our rent-to-own module. If you like, please contact us to see those enhancements.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Best software for quilting shops.
Positive all the way. Solutions are always there when we come up with something new or unique to sell. It really helps guide the way I do business.
Pros
Rain Pos is dependable, well priced with instantaneous software help. The company LISTENS to their clients, I can't emphasize this enough. My POS is with me everywhere, at the doctor, on vacation, in bed at night.
Cons
I would like an end of day report on products loaded into the system.
