---
description: Review of DVSAnalytics Workforce Optimization Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: DVSAnalytics Workforce Optimization | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/4646/speech-analytics/software) > [DVSAnalytics Workforce Optimization](/software/261947/encore-workforce-optimization)

# DVSAnalytics Workforce Optimization

Canonical: https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization

> DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording, and engagement. Encore offers a variety of options to record customer interactions; gain insights into the content and results of interactions; use those insights for quality management to improve performance; and create staff schedules that allow for the achievement of service-level objectives, via workforce management software.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: DVSAnalytics

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, Mexico, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Audio Capture
- Backup and Recovery
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Tracking Metrics
- Call Transcription
- Caller ID
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management

## Integrations (2 total)

- Avaya Cloud Office
- Avaya UCaaS

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software)

## Related Categories

- [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)

## Alternatives

1. [Snagit](https://www.softwareadvice.com.au/software/251425/snagit) — 4.7/5 (497 reviews)
2. [Microsoft Teams](https://www.softwareadvice.com.au/software/397766/microsoft-teams) — 4.5/5 (10940 reviews)
3. [OBS Studio](https://www.softwareadvice.com.au/software/102890/obs-studio) — 4.7/5 (1072 reviews)
4. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews)
5. [Camtasia](https://www.softwareadvice.com.au/software/185962/camtasia) — 4.5/5 (449 reviews)

## Reviews

### "DVSAnaliytics Review" — 5.0/5

> **Modesto** | *6 June 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: One of the great features of using Encore is the ability to view screen recording and use multiple filters to be able to locate specific calls.
> 
> **Cons**: A major con is the constant buffering when reviewing recorded calls, whenever there is a loss of connection to your network the call recording will pause/stop and you will need to re-open the call and start all over again.
> 
> Over this is a very good product, it does have its cons however the good outweigh the bad.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/261947/encore-workforce-optimization> |
| en-GB | <https://www.softwareadvice.co.uk/software/261947/encore-workforce-optimization> |
| en-IE | <https://www.softwareadvice.ie/software/261947/encore-workforce-optimization> |
| en-NZ | <https://www.softwareadvice.co.nz/software/261947/encore-workforce-optimization> |

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