Net Health

Pros

The application is easy to use and offers a smooth navigation experience.
Provides advanced features for managing health-related tasks and data efficiently.
The customer support team is responsive and helpful.

Cons

occasional technical glitches or performance issues.
Requires a strong internet connection to function effectively.
The subscription cost is relatively high compared to similar services.

Pros

The first aid staff love it. Using this has made their jobs much easier.

Cons

Occasionally we will have to do complete reboots of the system because a user locks up.

Alternatives Considered

Reasons for Switching to Net Health

Pros

Nothing really, if it's the only alternative to hand written documentation it's better.

Cons

Organization of features, lack of fluidity moving through documentation. CONSTANT errors with viewing/printing documentation. Moves very slowly to display documentation, only limitations on what you can view at the same time.

Pros

scheduler and how to track authorization/visits

Cons

New role outs or new software updates can we a little challenging at times.

Pros

Ease of access; ability to locate allpertinent detail to correctly identify documentation to code corredtly

Cons

sometime, when you print the whole record, you get double pages

Pros

NetHealth does provide the info needed and works with many other EHR softwares.

Cons

The customer service works at their bare minimum. It takes days/weeks to get a solution or for someone to contact the business back when there is a technical issue.

Pros

Ease of scheduling and EMR charting. Valuable analytics.

Cons

Building wizards/widgets. Unable to easily add late fees to bills.

Pros

System meets and exceeds all the rehab needs for our SNF to handle rehab related documentations, certifications, re-certs, progress reports, reports, assessments, projections used for scheduling rehab, daily rehab charges, CPTs, billing exports, time in /out logs, monthly PBJ and labor reports, Clini-SIgn for doctors' eSignatures, Training offered when migrating between Casamata over to Net Health when they merged. Also, great support staff always help resolve any issues quickly!

Cons

Some of my therapists feel the evaluations/certifications are too involved and time consuming due to too many options required to be completed. But once trained well, they understand how to use the system in a more efficient way.

Pros

Our team has standardized on Aginity as the query tool. It is reasonably priced, provides great support, and is easy to use. Recently, Aginity has moved from using email addresses to keys for tracking licenses, making the administration significantly easier. The Aginity support team is ALWAYS responsible in a timely manner and works the issue to completion.

Cons

One feature that I would like to see is IntelliSense and autocomplete. The error messages have improved, but I would like to see more specific suggestions.

Pros

Overall, it's fairly easy to use once you get used to it. Large library of preset verbage, and able to custom write as well.

Cons

I have worked at several different facilities all with Casamba, but no two buildings were the same - all with different features and options.

There are 2 ways to enter your daily billing - which causes some confusion.

The ipods are way too small to complete the documentation.

Pros

Everything! The ease of use and functionality plus the ability to import FOTO surveys, fax plan of cares directly to the referring provider and import home exercise programs within one system is awesome!

Cons

Occasional system issues but they get fixed quickly.

Pros

The Nethealth software integrated seamlessly with our underlying EMR system. Great implementation team and quick learning curve for users.

Cons

Continuous upgrades are great but occasionally can cause glitches.

Pros

It works with PCC to assist in my job. Input information into my MDS to make my job easier

Cons

Difficulty at times getting report ran in system.

Pros

As a ethical and professional therapist, I like nothing about this software.
As a business owner, this software is great since it determines the most easiest ways to claim high billing to the insurance companies. That's one of the most common reasons, why the SNF's love this software.

Cons

EVERYTHING!!
Design and requirements and interface.

Pros

User friendly interface with multiple options for documentation and data collection.

Cons

Bugs and glitches that cause system crashes can delay completion of required documentation.

Pros

Workers compensation incident reporting, case/claim managing, screening compliance, availability of stock reports and ease of creating your own reports. Employee and manager portal on the web.
Interfaces: HR demographic software, State immunization registry, OSHA 300 and OSHA log automatic creation.
Exceptional customer support

Cons

Education on new capabilities is difficult to follow in Net Health University (NHU). I wish NH|U was available within the portal and not a separate link and log in. It would be nice to access within the program

Pros

The training was excellent. Part on-line training, part one-on-one with a rep.

Cons

I haven't found a way to delete a claim after its been billed. Also, I haven't found a way to correct a payment that was entered incorrectly. Once its in the system that is it, I think.

Pros

it has a lot of options and available options; many helpful reports; hot list items are helpful; schedules are easy to use

Cons

sometimes difficult to navigate or find items due to names
would benefit from additional hot list items for part B assessments

Pros

I am able to get the documentation I need to obtain insurance authorizations easily.

Cons

customer service is slow to respond but had to call support rarely

Pros

Ease of assigning appointments to therapy staff in multiple disciplines.
Ability to use on mobile devices, like iPads

Cons

New users can get lost in the number of pre-canned phrases in the drop lists or boxes (learning curve to become efficient with use of the product)

Pros

-easy to operate
-helps keep me focused on documentation
-figures in productivity
-goals are easily accessible

Cons

Nothing comes to mind. I wish they had a home health software. The one our company uses is incredibly time consuming and difficult.

Pros

The ease of which I am able to connect to any of our locations and review documentation, projection screens, user activity reports, service logs, etc.
I also greatly appreciate the expertise of the Optima staff in terms of staying on top of the federal requirements for therapy provision and documentation. I know how hard that is.

Cons

I don't like the fact that it doesn't run on google chrome. I don't regularly use the documentation myself but when I do, it doesn't seem to be intuitive in where to go next and what to fill out. Also, some of the reports don't translate well when they are save into excel (some rows are too small for the data).

Pros

The software is feature rich, and the Therapists that use it rarely complain, which cannot be said about Clinical software we have, and currently use.

Cons

Again, from an IT (only) Perspective, we find the user account management and menu system a bit confusing. This along with various other spots of the account setup for licenses, salaries, and other features can be a bit confusing. This is a small issue, and I'd much rather this be the issue than the use of the software itself for the Therapists. My last, and biggest, complaint is not getting much heads up on updates. If I were to be out of the office during the 24-48 email window, we'd be down for some time.

Pros

Navigation into all tabs are easy to use and user friendly

Cons

Cannot update care plan unless you are in a nurses note.

Pros

We enjoy the features that allow for easy billing.

Cons

We regret being talked into the purchase of this EMR. We thought we were upgrading. Instead we have no ability to fax documents out of the system, no ability to assign a task to a staff member, where the patient's chart opens up . Tissue analytics is not healful in measuring the wound, every measurement has to be manually corrected. We have reached out to support to the point that they are sick of us. Especially when our providers needed precription abilities, this took 2.5 months. We were advised to write about all of our concerns into the "communities" section and we have done so, but we are still waiting for basic features in even the older and cheaper EMRs that allow us to fax out referrals, e-prescribe with no problems, and use applications that actually work for tissue imaging.

Pros

The organization as well as staff support

Cons

I dont have any cons. It truly is a wonderful program.

Pros

None. Worst experience. It will take you an hour or so to complete an eval.

Cons

All. Worst product in the market. It is not easy to navigate.

Pros

They are always willing to go the extra mile to make sure our questions are answered and understood. The best feature when stuck is the "Fast support" I can share my screen and get to the exact issue that i am stuck on!

Cons

There are some features that glitch. But it gets fixed with just a phone call to Net health.

Pros

It is so user friendly. I switched from Casamba and thought that was the best system until I started using Nethealth on a consistent basis and realized how much easier it was to navigate.

Cons

Sometimes the wait to get someone to help is long.

Pros

I love that the clinical pathway libraries allow our clinicians to focus on the patient with intuitive features that make sense for the therapists.

Cons

Net Health, like other large entities has grown at such a rapid pace, that the support structure needs some attention, with its expanding arm of business.

Pros

Nethealth is the EMR system that I've had since opening my clinic 15 years ago. This piece of software has been part of a few companies, but has grown and developed so much over the years. I love the team, their responsiveness and their commitment to the product. I love the product because it keeps clinicians ultra compliant with documentation and billing. Clinicians can feel confident that what they document and what they bill is what gets sent to the patient's insurance. Practice owners and managers can feel confident that their clinicians notes will be completed quickly if they use the time saving feature of text replacement and templates.

Cons

Net Health needs to do some work in their reporting and analytics space in order to optimize the administrators time and data gathering. However, that's the only immediate need. The team constantly strives to better the product and listens well to feedback!

Pros

The way the documentation can be customized not only based on the patient's issues, but to a particular therapist. Choosing what the evaluation is for to what "special tests" you want/like. The flow of the document from evaluation to treatment note to Progress note to Discharge. No need for looking back to old notes or trying to rely on memory what special tests to consider. The implementation to interfacing with our current billing and medical records storages was seamless and Net Health worked well with other areas to ensure all aspects of billing, storage, and staff training were provided and accomplished.

Cons

There are some glitches that occur- although small. The biggest is that with our system--each account must be closed and a new account opened each month. If there is a gap in care, say a month goes by, you have to manually generate a new account. If the "treatment cycle" is not worded as the initial one was, the flow of documentation ceases. The system thinks that there is a "new" cycle and the notes should not flow with prior cycle.

Pros

Net Health gives us the tools to keep our caseload organized efficiently. It has been a critical part of our day-to-day operational success. It integrates seamlessly with our Nursing EMR. The Net Health team is responsive and proactive in addressing any issues that arise.

Cons

Customizations have been the biggest challenge, but that is an area that is very much improving.

Pros

I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Cons

It may take a while to have enhancements added.

Pros

I feel the Software is user friendly. I particularly appreciate the quick Feedback option where you can send an email with questions. Optima staff respond most often on the same day with a phone call. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Cons

At times I wish it could be more simplified. There seems to be repetitive layers that can be cumbersome to get through.

Pros

The software tracks the many pieces required by multidisciplinary patient care. Excellent dashboards keep administration apprised of what pieces are due, and make finding what you need simple and straight-forward. Finding any piece of the complex patient care puzzle is a breeze. The chart is laid out like any paper chart, and demographics, patient information, every disicipline form, every lab, etc... are all right at your fingertips, only a click or two away. Because it is web-based, there are no requirements for in-house servers, and the information is available from anywhere you have cell or internet access. It can be viewed, or documented, by phone, tablet or computer. There are no specific equipment requirements. Information can be printed, faxed or emailed from within the system (fax requires a very small fee monthly using a service such as RingCentral) to facilities, providers, pharmacies, etc.... Orders for treatments, medications, etc. are easy to update, print, or review. The patient's care plan is a "living" careplan, and revised from within the discipline notes during each visit as the patient's needs changes.

Cons

No interface with a pharmacy benefit manager at this time, so all medications, orders, changes, etc... do have to be entered separately into the pharmacy program. Because the careplan is revised from within the discipline notes, and defaults in from the previous notes all charting has to be done sequentially. For patients with frequent visits, this is sometimes an issue.

Pros

The software has security features that EPIC does not have the current capabilities to perform.

Cons

There are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done.

Pros

Zero— none— zilch. There is nothing to like— I can’t read previous treatments or evals without endless clicking
, no shared med hx between disciplines,

Cons

Any positive reviews I’ve read are 3 or more years old. I seriously doubt those are therapist reviews, probably professional reviewers who are paid.

Pros

This program interfaces the various aspects of home health therapy well and delivers a product that allows users (therapists, etc.) to maintain a good work flow throughout their day.

Cons

Like most home health software programs, getting around loss of wifi signal can be challenging and time consuming. Onboarding also takes time for new hires.

Pros

The planner makes planning minutes and tracking ARD's much simpler. The reports aren't difficult to get to and are a quick way to get information for my clients. The alert system aids in making sure all documentation is thoroughly completed before closing and that it is completed in a timely manner within compliance.

Cons

The evaluations aren't as user friendly for the evaluating therapists. They have to choose their goals based on CPT codes and not just on what they want their functional goals to be.

Pros

Everything. I love how user friendly it is. It has a variety of reports that are very helpful in our everyday use. It makes documentation easy. Customer service is the best. If they don't know the answer, they will find someone who does and wait time is always minimal. They always keep up with the changes and provide education for their users.

Cons

I wish that the CPT codes that are billed would be the only ones to show up in the notes section without having to "upgrade" to get this. This can be confusing at times and sometimes leads to documentation mistakes.

Pros

Unable to convey any pros at this time. The website was organized okay but did not provide adequate information on their products and services in order to make an informed decision.

Cons

We went to the Net Health website to sign up for a demonstration. I was supposed to receive a demo, however, received a phone call from a representative stating this was a 10 minute phone call to see "if our software is a right fit", like being interviewed for a job. I asked the rep about my requested demo and she stated we could not have one until we went through their process of "discovery". She wanted to schedule me with a gentleman for a 30 minute phone call the next day. I informed her I did not want a phone call but wanted a demo as indicated on their website.

Pros

The features are easy to use and it interfaces with our other programs. The price point is great for a small private practice.

Cons

It does not do my paperwork for me. But it does provide templates that are easy to use.

Alternatives Considered

Reasons for Switching to Net Health

Pros

What I like most about this software is it is ascetically pleasing and very user friendly. This software makes it easy for clinicians to document notes and schedules for patients.

Cons

What I like least about this software is the glitches that have been happening ever since the update that happened at the beginning of this year. I wish we could go back to the old system before the update migration was done.

Pros

Billing; Posting; Ease of Nursing Documentation; Dashboard; Customer Service

Cons

no Cons

Pros

I like the pre written templates which makes documenting notes much faster and more accurate. It reminds me what I need to make sure I have in each note.

Cons

It can be difficult to tailor the goal templates to each individual patient to make it more personalized.

Pros

This software is very easy to work with from any device. It makes documenting for all of the clinicians easy while saving time.

Cons

I do not like this software since the most recent update that was done in April of 2019. Our company has had a hard time getting issues resolved in a timely manner. It seems as if this update was done prior to figuring out the quirks.

Pros

Easy handling for patients to book its date, easy for stuff to manage and arrange cases as critical to be faster

Cons

There is a problem when the new update install, it take more time than other related programs