--- description: Review of Shepherd Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shepherd | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [Shepherd](/software/263143/shepherd) # Shepherd Canonical: https://www.softwareadvice.com.au/software/263143/shepherd Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/263143/shepherd?page=2) > Good software shouldn’t slow you down. It should feel like part of the team. Shepherd is second-nature, workflow-first practice information management software that runs in the background, keeping everything in sync while you move through the day. Built and overseen by veterinary professionals, it reflects how clinics actually operate. Features are guided by a Director of Veterinary Medicine — something no other PIMS has. As your team documents care, Shepherd connects the rest automatically, so there are fewer clicks, missed charges, and things to double-check. It’s intuitive enough to learn quickly, powerful enough to scale, and with vet experience at every level, it’s designed around how real practices operate (not how software thinks they should). When you need help, you’ll talk to a clinically trained support team that understands your day and responds fast. This is software that fits into your workflow. Not the other way around. > > Verdict: Rated **4.7/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 87 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shepherd Software - **Location**: Prescott, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 299.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Shepherd includes unlimited users, expert training, vet-experienced support, unlimited workstations, no onboarding fees, Shepherd Pay, and more. Base price: $299/month, includes one DVM \& integrated Payment Processor - Shepherd Pay + $99 each for DVMs two \& three - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - Customer Database - Data Import/Export - Document Management - Document Storage - EMR/EHR - Electronic Payments - Electronic Signature - Email Reminders - Historical Reporting ## Integrations (10 total) - AllyDVM - FetchIt - Greenline - Inventory Ally - PCM Integrations - Sunbit - Talkatoo - VetTalk - WaitWell - Weave ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Veterinary Software](https://www.softwareadvice.com.au/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.com.au/software/356421/DaySmart-Vet) — 4.6/5 (283 reviews) 2. [Instinct Science](https://www.softwareadvice.com.au/software/319655/instinct-emr) — 4.9/5 (238 reviews) 3. [Covetrus Pulse](https://www.softwareadvice.com.au/software/31981/evetpractice) — 4.0/5 (542 reviews) 4. [ezyVet](https://www.softwareadvice.com.au/software/133723/ezyvet) — 4.6/5 (277 reviews) 5. [Covetrus vRxPro](https://www.softwareadvice.com.au/software/235609/prescription-management-software) — 4.3/5 (196 reviews) ## Reviews ### "\#1 Best Veterinary Software and PIMS Out There" — 4.0/5 > **Jessica** | *19 March 2026* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, great PIMS, user-friendly, inventory tracking is amazing, the best veterinary software as it's made for vets by vets > > **Cons**: The updates have gotten better, but there are still issues with the entire system going down within 24 hours after updates have been done, which messes with our daily flow, schedule, charges, and general communication. I will say, they are actively working to resolve this > > Overall, I would still recommend Shepherd to hospitals that are looking to find the best veterinary PIMS, it's by far the best software I've ever used in the 13 years I've been doing this. ----- ### "Overall great\!" — 5.0/5 > **Julie** | *28 July 2025* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: Shepherd is very intuitive and easy to use. It’s user friendly and integrates with most of the vendors I’d want it to (Vetsnap, Blue Rabbit, Zoetis Reference Lab, Kumba). It is cloud based which is imperative for me as a mobile practice. Customer support is generally pretty fast and helpful. > > **Cons**: It’s a little pricier than some of the other softwares I looked into. There have also recently been a few fairly major outages where the system has been unusable during business hours. ----- ### "Easy to use and gorgeous interface" — 5.0/5 > **Katie** | *25 July 2025* | Veterinary | Recommendation rating: 2.0/10 > > **Pros**: It’s pretty, intuitive and I don’t need to struggle to figure something out. It’s basic but not bare bones, which is exactly what I need for my specialty practice. I LOVE having word processing features and drag/drop photos or documents just makes sense. I’ve used a lot of different medical records systems and know what I need and don’t want or need. > > **Cons**: Wish that you didn’t have to open a whole soap when seeing back for certain things/procedures when they aren’t getting a full exam again. > > Super easy, intuitive and no drama\! It’s nice to give discharges without the whole SOAP to clients and easily give handouts/documents in one place. ----- ### "We love Shepherd\!" — 5.0/5 > **Jeska** | *25 July 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Shepherd is a great cloud based software\! We love how easy it is to use from patient management to appointment scheduling, even for new staff. Customer support are great at answering our questions and helping us when needed. We love that we can txt clients right in Shepherd. > > **Cons**: We don't love that messaging isn't free anymore but we are still using it because it makes our clinic much more efficient. > > Shepherd overall is amazing and we would recommend to any hospital looking for an upgrade to cloud based software ----- ### "Shepherd review" — 5.0/5 > **Marcie** | *25 July 2025* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: Customer support is great\! It has a nice flow through the SOAPS. Appointments are easy to schedule and it is of good value for the money. > > **Cons**: We have found clients have trouble signing into the patient portal. I believe an app they can download and auto sign in would be helpful. Still having some issues with the transcription service--sometimes it won't fill in (just spin) and it always records the weight in kg even if the settings are set for lb. > > Overall we have enjoyed using Shepherd\! We are a start up and I feel it was a good choice for us thus far. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/263143/shepherd?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/263143/shepherd) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data