IWD Platform

Pros

It' super easy to use & the ability to create 2 d & 3d retail views if care to do so in the near future

Cons

Shelf Height doesn't automatically adjust when product is too high

Alternatives Considered

Reasons for Switching to IWD Platform

Pros

I love the endless possibilities and organization. It gives users and businesses the freedom of creativity and customization, with the ability to organize and track growth and progress in a way that works best for you and your company needs - a perfect match of art and science. It was quite easy to integrate our products into the program, and actually helped better our internal process overall!

Cons

As long as users stay up to date on software updates, there are not many issues. Internet speeds will at times take a toll on speed/processing. Always take the time to reach out for support, the "missing" function may already exist, or if it doesn't, the team is always willing to try and make it happen, or find the best solution.

Pros

Ease of use and communication to store teams.

Cons

No link between app and desktop version

Pros

- Clear added values & Proposition.
- Instance selling points (centralize network, Professionalize the work flow, support the daily taks of VM community, facilitate communication among the community.

Cons

some functions are nice, but it still not maximizing the automation. example: Post launch review with all installation photos, we can extract all photos of global POS network, but the report will not be categorised by market. we hence still have to do manual work which is not exactly the selling point of the tool : automation, reporting in 1 click.
Survey function: possibility to see on global map, sorted by status of survey is not feasible
App version: issue in China with VPN/ connection?

Pros

I love that IWD is user friendly, and the software really allows me to easily update, copy and export planograms.

Cons

I would love it if there were some features where coloured star callouts could be added to the shelves, instead of only having to use the "new" button. Plus higher res exports would be great.

Pros

IWD is easily integratabtle and is the perfect solution for efficiently producing renderings and floor plans (and more!) by the integration of fixtures and product.

From simple schematics to complex virtual walkthroughs and heat maps that show speed of sales, this software really does it all. We like to say on our business that using IWD is the equivalent of having extra headcount. In minutes, an entire floor can be custom merchandised, 3D rendered and shared internally or with external partners.

Cons

Honestly, there isn't anything that I don't like about the software.

Pros

The software makes it incredibly easy and efficient to create merchandising scenarios using scaled product and fixtures in minutes!

Cons

I personally prefer the navigation of the tools prior to the improvement to the navigation that was made approximately two years ago. But that just a minor detail and preference. I would like to see more of an interface where Sketchup files could be imported into Displayer and used.

Pros

IWD Display is easy to learn, and easy for us to teach new joiners. The essential functions of the tool is great, and we are constantly in touch with our support team who have been helpful.

Cons

Integration with existing business process has been slow even though the acceptance rate within the visual team was quick. It has been less easy to convince about its usefulness to other departments who are not users. In general, actual photos are still preferred by these group of people.

Pros

The software is very easy to use: it's used internally by many people all over the world (central retail teams and local team in subsidiaries)
The software is connected with other internal software to automatize a part of the product database synchronization.

Cons

Slowless of the software is sometimes an issue

Pros

enables best managing display in POS, simulating, planning and analizing the assortment sales at POS in minimum and easy effort from anywhere.

Cons

Analyzing tools of full shop with several locations (furnitures/feilds) needs to be improved in a way there can be tracking of performance of eachlocation in the shop integrated in the sale performance in the entire shop.

Pros

The support we get from the team is great! They are very accommodating to our changing team and processes and are always available for support. The filing of all components is easy to use and understand. The tools to create the merchandising in the platform are simple and becoming a user is easy.

Cons

The exporting in PNG doesn't allow for a high resolution result, however the quality has improved and the rendering is much better than it originally was. And the resolution in PDF is really high, it's just that for our usage we prefer the PNG option. The implementation of the program into our world was quite a process. I would recommend hiring a part time consultant to facilitate the implementation (instead of using current ressources and adding this task to their workflow) since it is time consuming at first. Once it was properly set, it then went smoothly. We would not go back to previous processes.

Pros

The most useful aspect of this tool is the ability to visually communicate with other departments within the organization. This has given us the ability to clearly represent the in store experience, ultimately leading to a more cohesive rollout for our retail teams. We have used Display to illustrate how new packaging styles will show up on our shelving. We have created store walkthrough videos to visualize new concepts for the marketing team. Most importantly, the feedback from the retail team members has been incredible. They love the clarity and simplicity of the directions we are now able to provide.

Cons

The aspect of the software I feel has the most potential for my business is the product heat mapping tool. Unfortunately, because of the way our SKU library is currently set up there is not an easy way for us to integrate our data. I am hoping this is something we can work toward in the future!

Pros

My favorite part of using this software was how easy it was to learn. I'd never used it before starting at my company 2 years ago, so it was very helpful how fast the IWD team was able to train me. It's very user-friendly!

Cons

I noticed it could become a bit slow when I need to upload certain images. But once they are in the library, it's no problem. I also would like a more comprehensive 'cheat sheet' that includes all the short cuts in one place. I'm sure there are many I don't even know of, so that would be great!

Pros

We used to spent many times doing overnights setups in a real store. With IWD we were able to save up to 40% in workload and respond better to many stores types. IWD will help us with weekly reporting and it will allow us to support business better by making better decision. After the tool is implemented and the team is comfortable with the navigation, the tool is very easy to use.

Cons

The integration take about 6 months and it was not that easy. Being a fast retailer, the main roadblock we had was the modelisation 3D of each sketches. We had to learn to do it internally, hire a special talent and it's still something that takes time. I wish it would be easier and faster to do. But, thanks for IWD on helping us with training our people and for their continuous support.

Pros

IWD is a great program that was very easy to learn and makes designing VM renderings a breeze. I've never used this program before starting at my company a year ago and the IWD team was extremely helpful in training me and getting me up and running. They are always available should I have any questions and frequently check in on us to make sure things are still going smoothly. The transition from web-based to desktop app has also been very smooth!

Cons

It can be a little slow to load when you move between guidelines or if you have a lot of files uploaded in the database. Also would love more grouped actions for guidelines - a mass export to PDF and mass copy guideline function would be amazing as it can be a little tedious to do them one by one. But honestly these are really minor suggestions and not sure I would even consider these to be "cons".

Pros

The program allows for a realistic view of the space. This provides you the ability to place product and fixtures in the space. Ease of use to manipulate placement presentation in the model when needed. This can be shared with staff to easily make merchandising changes.

Cons

There were several small glitches when I first started using the program, many of these were fixed the Technical team. The program would be useful if it was supported by a tablet and touch screen.

Pros

IWD software centralizes information, products database, planogramming and is web base. It can also track sales performance based on new updates/sku line up. Global reach.

Cons

Creates duplication of efforts for the design team. Not 100% adapted to retailer requirements and instruction sheets. The internal set up is key in the success of this software. On boarding and alignment between regions are very important too.

Pros

IWD is amazing it has a very easy to use platform from uploading my products to downloading product lists. The software has all the functions I need to make my planograms clear and concise.

Cons

I wish this had Fixture heights and fixture lists. So that stores would know heights or peg holes to set fixtures at.

Pros

Easy to navigate
Great reporting function
3D capabilities
Customer service is 5 star!

Cons

Web based which can slow things down
Takes time to upload new visuals

Pros

IWD functions very similar to SketchUp, so it was very easy to learn. Their team provided ample training resources to gain fluency in the software. It is a powerful tool for planning and communicating merchandising directives. It's been especially helpful during COVID, when site visits are not always possible.

Cons

There seem to be some limitations to creating and uploading 3D items on your own in the program. Detailed custom fixtures often have to be created and/or uploaded by the IWD team. That said, the ease of use and specific retail merchandising tools (for example changing the fold on a piece of apparel with the click of a button) generally make up for the lack of control.

Pros

The function of the software and the team of specialist coming with it who understands challenges at retail

Cons

Technical problems as downloading/receiving pictures as pace is too slow
Fire wall in China which made us stopped working with IWD

Pros

I like that you can easily discuss issues with certain contacts in reference to photos. This is what I use the most and that you can upload documents specific to each store.

Cons

The fact that the app and the network do not sync and the opening page dashboard is not customizable.

Pros

I like a lot the easy way to find a picture, to upload documents and survey I think it's really intuitive the way of using it. The tags uses is super nice also. One of the best thing is also the easy way to export pictures in .ppt or .zip.

Cons

I don't like a lot the application. Stores can't consult their documents on it and the fact that the Chat App isn't connected with the network is painful too. Also, it's a pity that we need to create a bookmark when you want to send a survey. For example, if I need to send a survey to only 3 stores I need to create a dedicated bookmark for this even if it's just for one survey.

Pros

IWD allows to manage all regular monitoring and controlling activities made by area managers via cloud platform including regular store checks, animation campaigns, safety audits etc. Easy way of filling check-list using mobile phone or tablet.

Cons

Export of completed forms of check-lists is not very user-friendly. Absence of ability to count percentage rate of store visits results.

Pros

The shortcuts within the program are easy to remember, intuitive and make your life so much easier when building displays.

Cons

While learning I would be frustrated at times when I created a display and then would look at it from a different angle and realize the product was floating or not set as I had thought. This was just a learning curve for me and I now look at each display from every angle before moving on to the next step.

Pros

The user interface is very intuitive and easy to use. It enables the headquarters to communicate clearly and visually to a national and international network of shops.

Cons

Sometimes it was a little slow and had to refresh the page.

Pros

IWD Display has been an essential tool for our merchandising projects. Its ease of use, features, reporting, functionality are all reasons why merchandising projects are a breeze to get through for our organization. Additionally, the support team is always super responsive and accommodating, so when there is an issue (which is rare), it doesn't ever take long to get rectified.

Cons

It would be great if the software was 100% compatible with all browser types.

Pros

Basically its just a drop and place software. It so easy to use.

Cons

It takes some time to build the data base of images.

Pros

This tool has helped us save hundreds of hours per year of work time for the Marketing and creative teams.
It's quick. It's easy to use. And the available data has been so valuable.
If you want time back, this is the tool for you. It is worth the investment!

Cons

The tool at times can run a little bit slow.

Pros

I love that It is easy to use and very efficient. It helps save my company hours in merchandising and creates beautiful renderings for our customers.

Cons

Sometimes the software slows down when I use it too much.

Pros

C'est un logiciel très intuitif, qui permet une prise en mains très rapide.
Très utilisé dans le monde des cosmétiques ce qui permet une facilité dans les échanges de données (taille image/ photos/ EAN...)

Cons

Quelques lenteurs lorsque la base de donnée est importante

Pros

Produit très simple à utiliser, ergonomie logique et facile. Outil très intuitif car pas plein d'options dans tous les sens.
J'ai eu recours 2-3 fois au service support qui a de suite comprit la problématique et trouvé une solution adéquate rapidement, ce qui est important lors de l'achat d'un logiciel de savoir que le support informatique sera de bonne qualité.

Cons

En 5 ans d'utilisation, je n'ai perdu qu'1 seule fois un planogramme sans pouvoir le récupérer.

Pros

Ce logiciel est très simple est intuitif en terme d'utilisation.

Cons

Quelques bug techniques qui font perdre du temps