---
description: Review of InfoCision Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: InfoCision | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [InfoCision](/software/264585/infocision)

# InfoCision

Canonical: https://www.softwareadvice.com.au/software/264585/infocision

> InfoCision is a customer support software designed to help businesses manage sales pipeline, telemarketing, outbound calling, leads and call centers. The platform enables managers to pre-fill customer data and demographics, score incoming calls, train call center agents, measure quality, motivate staff, and integrate SMS self-service options.

Administrators can automatically dial numbers in the database based on rules set up in the system. Additionally, teams can record calls and assign tickets to agents based on the type of issue raised by customers.
> 
> Verdict: Rated **3.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.3/5** | 3 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 3.3/5 | Based on overall reviews |
| Features | 3.3/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: InfoCision Management Corp

## Commercial Context

- **Pricing Details**: Please contact InfoCision Management Corp for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Chat/Messaging
- Contact Management
- Dashboard
- Inbound Call Center
- Lead Generation
- Live Chat
- Support Ticket Management
- Third-Party Integrations

## Support Options

- Email/Help Desk

## Category

- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)
- [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Faithful Partnership" — 4.0/5

> **Pablo** | *15 September 2021* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.
> 
> **Cons**: You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.
> 
> Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.

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### "Ease of Use" — 5.0/5

> **John** | *15 September 2021* | Nonprofit Organization Management | Recommendation rating: 9.0/10
> 
> **Pros**: InfoCision provides fantastic service for us - in the outbound call space.   They meet key KPI's monthly and offer up solutions to the growing demands of our donors.   They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space.  They have provided  key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.
> 
> **Cons**: Escalation of minor technical issues when they arise
> 
> Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.

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### "Very Unprofessional" — 1.0/5

> **miranda** | *11 December 2025* | Environmental Services | Recommendation rating: 0.0/10
> 
> **Pros**: I don't have anything good to say about this company .I think this company is a bunch of unprofessional people working there. You don't even get a chance to speak to anyone .
> 
> **Cons**: This company makes you go threw the long process and steps for employment. You waste half a day applying for the job and everything passes and then you check and they have me blocked and give no explanation.
> 
> I had applied at this company and went threw all the long process and they block me from applying for the job and don't even give a reason. I think it is unprofessional and immature for a business to not even give a reason and BLOCK someone for applying. What company blocks someone from applying? Not any professional company I know of would. I would hate to think how they treat there employees. I am by far more qualified for the job anyways. I just wanted people to know how this company works.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/264585/infocision)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/corporate-wellness/infocision-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/264585/infocision> |
| en-GB | <https://www.softwareadvice.co.uk/software/264585/infocision> |
| en-IE | <https://www.softwareadvice.ie/software/264585/infocision> |
| en-NZ | <https://www.softwareadvice.co.nz/software/264585/infocision> |

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