--- description: Review of Spoonfed Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Spoonfed | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Catering Software](/directory/4507/catering/software) > [Spoonfed](/software/265230/spoonfed) # Spoonfed Canonical: https://www.softwareadvice.com.au/software/265230/spoonfed Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/265230/spoonfed?page=2) > Spoonfed’s commitment to giving its users the most powerful tools to manage simple or complex catering alongside a ‘best in class' customer experience. What do businesses ranging from the world's largest FSM companies to B\&I and Education caterers and restaurants have in common? They want support from those who understand that solving catering headaches is rarely ‘plug and play’. They want solutions that fit them now and offer opportunities for growth and innovation. And that is what Spoonfed brings. Spoonfed an intuitive, cloud-based, food order management solution for meetings and conferences. A global system, highly configurable for simple and complex contracts and able to incorporate enterprise reporting. Spoonfed multiple business use-cases extend the reach and opportunities of any catering operation. Catering managers can oversee the complete picture with a single account for multiple locations – incredible efficiency and time saving from end to end. Payment gateways, or ‘On Account’ options with powerful order export function for cross charging. Customers are empowered through the online, mobile responsive, ordering, and order management portal. A confident and clear ordering experience removes the need for unnecessary admin emails/calls to the catering team. Eradicates mistakes and saves time for those ordering food, and the catering teams. Business use cases range from our core application through to complex enterprise solutions, and include: Commissary Support: - Supports multiple clients, serviced from a single central kitchen, with centralized production management and reporting. Group Ordering:- Allows admins to create orders by sending links to guests for their selections. No more second-guessing dietary requirements. Efficiency and control throughout for the customer and the catering team - Individually labeled deliveries and automated functionality for Admins creating orders. MarketPlace Account:- Multiple brands/vendors can service one or more locations. Spoonfed can be used across campuses with internal marketplaces and sub-brands. Add external vendors ie. introduce an exclusive list of 'local food partners' to a curated list of catering options available on the online ordering portal. Order Flows:- Create more than one online order flow for the Spoonfed account and increase the opportunities and reach of the catering team. Service multiple catering options (e.g. Corporate and Retail, External / Internal customers etc) from one Spoonfed Account with any and all orders flowing into same back office for processing. Event Management:- Detailed information on order processing, delivery, clear up, etc. can be entered by the customer or in BoH and pulls through to a comprehensive BEO form showing summary and detailed serving slots. Enterprise Application:- Managing and reporting on multiple Spoonfed Clients from a single Enterprise Account. > > Verdict: Rated **4.5/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 30 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Aptus Systems - **Location**: Edinburgh, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 0.01 - **Pricing model**: Per User - **Pricing Details**: Contact Spoonfed for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French - **Available Countries**: Australia, Belgium, Canada, France, United Kingdom, United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Scheduling - Banquet Management - Billing & Invoicing - Booking Management - Calendar Management - Communication Management - Contact Management - Customer Database - Customer Management - Customisable Branding - Customizable Reports - Data Import/Export - Dispatch Management - Document Management ## Integrations (9 total) - DoorDash for Merchants - FreedomPay - Google Maps - Mailchimp - PayPal - Sage Accounting - Stripe - Xero - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Catering Software](https://www.softwareadvice.com.au/directory/4507/catering/software) ## Related Categories - [Catering Software](https://www.softwareadvice.com.au/directory/4507/catering/software) - [Food Service Distribution Software](https://www.softwareadvice.com.au/directory/198/food-and-beverage-distribution-software/software) ## Alternatives 1. [HoneyCart](https://www.softwareadvice.com.au/software/290123/honeycart) — 4.8/5 (43 reviews) 2. [Nowsta](https://www.softwareadvice.com.au/software/101399/nowsta) — 4.9/5 (283 reviews) 3. [Tripleseat](https://www.softwareadvice.com.au/software/160939/tripleseat) — 4.7/5 (572 reviews) 4. [Perfect Venue](https://www.softwareadvice.com.au/software/366723/perfect-venue) — 4.8/5 (75 reviews) 5. [Slerp](https://www.softwareadvice.com.au/software/323860/slerp) — 4.9/5 (33 reviews) ## Reviews ### "Best software for Corporate Caterers" — 4.0/5 > **Martyn** | *21 August 2019* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The easy of use, once set up is key to this software. Clients can easily order online, and see there bookings, it is also really easy to see past orders > > **Cons**: You have to log into the programme to view orders. It would be an ideal feature to have intergrated google calendars, showing the basics of the days orders\! > > Very easy, the support team are always very quick to offer advise ----- ### "Longtime Customer Very Satisfied" — 5.0/5 > **Tony** | *28 August 2019* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Yes we are very please with Spoonfed and their product and customer service. We have been with them now over 3 years and after trying numerous different systems we have landed on the one that is able to handle most of what we do. We have an extensive menu over 500 menu items with several different types of services from Wholesale, Normal Drop Off and Full Service Catering to Custom events. Their system has been for us the best at handling all the different areas that were points of pain for us over the years. When we started with them they were primarily a Quick Serve and did not have any or many Catering, so it has been a process for both of us to build the system that meets our needs and the TEAM have been very accommodating to our needs and wants. If I can answer any other questions please feel free to give me a call. > > **Cons**: The only thing that is on the hit list for us is their ability to handle a Third Party order and allocating the Fee (Negative) within the accounting process. There has been workarounds but not seamless at this time but is in the process. > > Overall the best system that I have found that covers most of our very complicated business types. ----- ### "Not flexible enough" — 3.0/5 > **Mehmet** | *13 September 2019* | Food Production | Recommendation rating: 5.0/10 > > **Pros**: We moved from analogue to this system so it is great. Customers can now go online and place their order themselves without a hassle. All orders are kept in track online > > **Cons**: Invoicing, Not able to place standing order, cant send invoice to those paid by card, etc. > > The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice. I was told the email they get when they pay acts as an invoice, however this email clearly states “This is Not an invoice”. I dont find the software flexible enough. I have some customers who would like to set up a standing order, yet this is not possible. They have to log in and duplicate the order every day. The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying. Most customers just want to see our menu first without having to put in any detail. The customer service was great when executive was around as he always had an alternative to a problem, however since he has left to move abroad, I feel my questions aren't really answered and problems not solved. ----- ### "Spoonfed" — 4.0/5 > **Mark** | *22 May 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: The Spoonfed team operate a very close working relationship with their clients and this allows quick access to any issues or advice the customer needs. It has a very user friendly interface that makes ordering products simple and quick. We migrated our existing clients from one platform to Spoonfed with ease and with little negative feedback. The interface with Sage Pay allows ease of access to online transaction reporting which makes answering queries or reconciliation fast. > > **Cons**: None, its a great product and I'm happy to put my name to any endorsement. > > Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time. ----- ### "Spoonfed Software Review" — 4.0/5 > **Jason** | *19 April 2021* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: What I love most about spoonfed software is that it’s easy to you and makes work life easier and better. What’s more intriguing about this software is that its even more welcoming to guests. What I found to be a wonderful experience with spoonfed is that the software limits errors being made and automated production and delivery reporting with saves business time. Spoonfed is not just any other online food service I also view it as a marketing tool because it helps you get more clients for your business. > > **Cons**: What I least like about about this software is that there’s not really a “how to set up” or “how to use” video being readily available to them. I believe this would be more helpful because customers would want to see first hand of the experience they are receiving right away. On spoonfed you would have to book an demo appointment and wait up to 15 minutes for a quick overview. > > My overall experience with spoonfed was amazing to be honest. I would recommend this software to any and every catering/food service and or any individual within the food industry. Spoonfed is definitely a reliable catering software service that caters to your needs. This software literally takes working smarter to fit its clients and potential clients needs to the next level. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/265230/spoonfed?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/265230/spoonfed) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data