--- description: Review of Timecounts Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Timecounts | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Volunteer Management Software](/directory/416/volunteer-management-software/software) > [Timecounts](/software/266059/timecounts) # Timecounts Canonical: https://www.softwareadvice.com.au/software/266059/timecounts Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/266059/timecounts?page=2) > Timecounts is a volunteer management solution that assists nonprofits, schools, universities, social organizations and community groups with scheduling shifts, finding volunteers, tracking attendance and managing projects and tasks. Timecounts includes a calendar system that allows users to see which shifts are available on any given day as well as create new ones without having to switch between programs. Users can generate customized reports based on specific criteria. The platform automatically sends reminders to volunteers about shift completion. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Timecounts - **Location**: Toronto, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: For organizations just getting started, the free plan offers everything you need to mobilize your volunteers. Upgrade to Pro to unlock robust controls and functionality to save you even more time at $59/mo, billed annually, or if you wish to pay month-to-month, it's $69/mo. Flat rate subscriptions. All plans have unlimited contacts. No setup fees. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Ireland, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Attendance Tracking - CRM - Calendar Management - Communication Management - Contact Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Document Storage - Event Management - Event Scheduling - For Nonprofits - Member Directory - Membership Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Volunteer Management Software](https://www.softwareadvice.com.au/directory/416/volunteer-management-software/software) ## Alternatives 1. [SignUpGenius](https://www.softwareadvice.com.au/software/390445/signupgenius) — 4.6/5 (1983 reviews) 2. [VolunteerLocal](https://www.softwareadvice.com.au/software/59946/volunteerlocal) — 4.8/5 (204 reviews) 3. [Vome Volunteer](https://www.softwareadvice.com.au/software/366441/vome-volunteer) — 4.6/5 (34 reviews) 4. [ivolunteer.com](https://www.softwareadvice.com.au/software/458126/iVolunteerOnline) — 4.7/5 (40 reviews) 5. [SignUp.com](https://www.softwareadvice.com.au/software/111753/volunteerspot) — 4.8/5 (395 reviews) ## Reviews ### "Our search for the perfect volunteer management system ended with Timecounts\!" — 5.0/5 > **Tom** | *10 September 2018* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: We came to Timecounts after frustrating experiences with other volunteer management systems: simple things like having to run a report to find out who was volunteering that day, or finding that our volunteers simply couldn't find their way around the interface led us in search of something better. Timecounts fits beautifully with our aspirations in every sense: it's logical, looks beautiful, makes tasks such as responding to notifications a pleasure and has some of the most responsive customer service we have encountered. We particularly love the new Highlights and Insights dashboards that display hours, birthdays, a leaderboard, community growth as well as detailed stats per volunteer over selected time periods. We also love the ease with which Timecounts allows us to communicate with our volunteers; as groups an on a more personal level. One year in and we have renewed our subscription. That should say it all. > > **Cons**: Nothing really. It's been a pleasure to see the software develop over the past 12 months: Amanda and her team clearly have a well thought out development plan for Timecounts. It would be lovely to either style messages with images or, more usefully, see an optional integration with Mailchimp or similar for more detailed messaging options, but this is just being picky\! > > We're using Timecounts to manage a community of over 220 volunteers taking part in a project to digitise the world famous photographic collections of the Courtauld Institute of Art, an independent college of the University of London. ----- ### "Great for organization and engaging community\!" — 5.0/5 > **Anna** | *6 September 2017* | Recommendation rating: 10.0/10 > > **Pros**: There are so many things we love about Timecounts: 1. Customer rep is amazing to work with\! She understands the needs of the user and is always open to feedback. We've felt incredibly supported and heard by her and her team. 2. We're able to store all of our volunteer information through Timecounts, including volunteer contact information, volunteer history, all of our forms, events, etc. 3. We really love how our hub came out. Timecounts made it super easy to customize it so that it could fit our brand and aesthetic. It was also very easy to set our hub up. I did it all by myself and didn't have to rely on our design team at all. 4. How easy it is to organize volunteer information. Tagging allows you to identify different skills, activities or group. For instance, we have a reception tag for volunteers who are great at the front desk. Also, the filter functionality is super helpful. 5. Assignments, Events, and Gatherings make it super easy to coordinate and schedule volunteers. This functionality has been HUGE for us. 6. Messaging also makes scheduling and coordination easy. Timecounts is still developing a lot of functionality and features, which is exciting\! They have a big vision for the future of Timecounts but this means that sometimes, things are still being built. Anytime I've felt like "if only Timecounts had this" I've been able to communicate with the customer rep and in some cases, she's been able to implement my requests. Timecounts is always working towards being better, more user-friendly, and to fit the needs of their users. I highly recommend it\! ----- ### "Timecounts" — 4.0/5 > **Brittany** | *29 August 2018* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: Manages our volunteers time. It's also a great tool to communicate with volunteers. > > **Cons**: The scheduling tool doesn't quite fit our needs > > Good. ----- ### "Best platform that fits our needs" — 5.0/5 > **Candace** | *29 August 2018* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I enjoyed the look and feel of the software at first glance. Other volunteer management platforms seem like they needed to be updated. Timecounts is also easy to navigate as a volunteer coming into the system. Pricing is great, and I appreciate how helpful the team is with my seemingly countless questions. > > **Cons**: I'd like to be able to merge duplicate accounts. Right now I'd have to add emails and time served separately. The time displays day/month/year still even though I specified month/day/year. I'd like more functionality with messaging (attachments for events, for instance). > > They are responsive and actually have a plan for the future and a reasoning for why or why they won't move forward with specific things. Timecounts is constantly being updated with cool and helpful features. ----- ### "Clean, Clear and Comprehensive Volunteer Management with Great Support" — 5.0/5 > **Verified Reviewer** | *16 August 2018* | Arts & Crafts | Recommendation rating: 10.0/10 > > **Pros**: Timecounts has made it easy to schedule, track and communicate with volunteers in small community art space. Their new free tier makes the tool accessible to organizations of any size, with the option to grow into new features as required. I've always found their support team accessible and responsive and there is simply no comparison for clean, modern design in a web-based volunteer-hub. I also love that Timecounts in based in Canada, as we are. > > **Cons**: There is no mobile app or even mobile-first web-app to log into. Work in the hub is best done on a laptop or desktop - or larger tablet. Some of the terminology and layout in the app took getting used to, but that has improved over time and it becomes second-nature once you adapt to the Timecounts process. > > We manage a team of 50 or so volunteers with regular weekly shifts in a community art gallery. Volunteers can select their own shifts with Timecounts, which is awesome, and it ties into our web site nicely with embeddable forms. Volunteers have remarked how modern and professional the service is, especially in comparison to what we were previously using (another popular online volunteer manager). ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/266059/timecounts?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/266059/timecounts) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data