--- description: Review of edrone Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: edrone | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [edrone](/software/266128/edrone) # edrone Canonical: https://www.softwareadvice.com.au/software/266128/edrone Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/266128/edrone?page=2) > edrone is a customer relationship management (CRM) and marketing automation solution for eCommerce businesses that helps optimize client engagement and sales processes. Key features include recency, frequency, monetary value (RFM) analysis, multichannel campaigns, customizable alerts, and customer segmentation. edrone provides eCommerce businesses with marketing automation scenarios to streamline engagement campaigns. Teams can create personalized emails and incorporate dynamic elements into automated messages triggered by user actions to streamline product recommendations for customers. edrone integrates with several third-party applications, such as PrestaShop, Shopify, WooCommerce, Magento, IdoSell and more. > > Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: edrone - **Location**: Kraków, Poland - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: edrone is a CRM and Marketing Automation system specifically designed for online stores. Our mission is to provide e-commerce businesses with cutting-edge, AI-powered solutions that automate store operations, engage customers, and significantly boost sales. With edrone, you gain access to a comprehensive suite of tools, regardless of your contact list size: 20+ Marketing Automation Scenarios - Recover Abandoned Cart - After Sale - Viewed products - Personalized Recommendations - Cross-Selling Customer Base Expansion Tools - Pop-ups - Banners - Web Layers On-site Solutions - Social Proof Widgets - Smart Recommendations Advanced Segmentation - Create custom automation scenarios - 360° Customer Profiles and CRM Section - Multichannel Inbox – consolidate messages from various platforms - Product Analytics ...and many other features crafted with e-commerce in mind. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Polish, Portuguese, Spanish - **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Poland, Suriname, Uruguay, Venezuela ## Features - API - Activity Dashboard - CRM - Campaign Analytics - Campaign Management - Contact Management - Conversion Tracking - Data Import/Export - Drag & Drop - Dynamic Content - Email Management - Email Marketing - Email Templates - Email Tracking - Engagement Tracking - Event Triggered Actions - Interaction Tracking - Lead Capture - Lead Generation - Lead Management ## Integrations (11 total) - IdoSell - Magento BI - OpenCart - PrestaShop - Shopify - Shopware - Sitecore - Spree - Tray - VTEX - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) ## Related Categories - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Marketing Automation Software](https://www.softwareadvice.com.au/directory/1686/automation/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.com.au/software/1854/hubspot) — 4.5/5 (4453 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (573 reviews) 5. [Ploomes CRM](https://www.softwareadvice.com.au/software/449937/Ploomes) — 4.9/5 (418 reviews) ## Reviews ### "A great CRM for small and medium-sized online shops" — 5.0/5 > **Piotr** | *15 July 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Great onboarding in the field of tool implementation and its operation. Several packages depending on your needs. A number of the most important functionalities that increase sales (marketing automation, abandoned carts, cross-selling and up-selling, product recommendations, newsletters with personalized content, popups...). > > **Cons**: Limited segmentation possibilities within the proposed activities. Fewer possibilities than competing tools. Nevertheless, it is perfectly suitable for small and medium-sized online stores. > > Edrone has undergone major modifications over the past few years, creating many new and practical functionalities. I believe that the price-quality ratio of the tool is excellent and the very high level of support deserves attention. Edrone is able to realistically increase conversion and thus generate more sales. I recommend it for small and medium-sized online stores\! ----- ### "Effective tool for MA, Customer Service and Onsite" — 5.0/5 > **Magdalena** | *14 January 2022* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Deep analytics, ready to use tool and marketing automation scenarios, valuable and advanced reports with a comprehensive view of the store’s vital metrics, variety of solutions and constant development of the system. > > **Cons**: We have no objections about the software. > > The huge advantage is the ease of integration. The tool is also easy to use, and the panel is very intuitive. Edrone has a very committed and helpful customer service department - with such support you can always count on help at the highest level. ----- ### "They keep it simple and that's really ok" — 3.0/5 > **Filip** | *11 July 2017* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: Simplicity. It makes it easier to immerse in the world of marketing automation. Newsletter editor is really user friendly( esp. copy/paste feature) Great customer support > > **Cons**: No possibility to display people who unsubscribed No possibility to send newsletter to people based on their previous campaign activity. Thus you cannot send again a newsletter only to people who haven't opened the newsletter the first time > > Marketing automation ----- ### "Best of available" — 5.0/5 > **Tomasz** | *27 May 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Easy to use. Simple to manage. Nice outlook. > > **Cons**: No big complaining. Really it is a very good software :) > > I treat edron like a normal company employee. However, I have more confidence in him. He does not get sick, he works 24 hours and he fulfills all my requests. In addition, he can take care of those clients that I would never reach. He understands their needs and automatically provides them with what they are looking for. ----- ### "Great tool for smart recommendations" — 5.0/5 > **Karolina** | *10 July 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: -very easy implementation -intuitive panel -many ways to get to customer (email, SMS, Whats'up, webpush...) -possibility to send some discount coupons for abandoned carts -free trial version -great customer service > > **Cons**: Very good software for not such big money - no cons for now. > > Edrone is a very good software which give us many possibilities to get to customers. It is very easy to use so you don't spend hours to set some scenarios. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/266128/edrone?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/266128/edrone) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data