--- description: Review of Hatch Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hatch | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Hatch](/software/266333/hatch) # Hatch Canonical: https://www.softwareadvice.com.au/software/266333/hatch Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/266333/hatch?page=2) > Hatch is the AI growth engine for service businesses, with AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. Whether you're a one-crew shop or a national brand, Hatch scales the same conversion engine — AI-powered 1:1 communication — so you can grow without added headcount, complex software, or costly answering services. > > Verdict: Rated **3.6/5** by 39 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 39 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Hatch - **Location**: Richmond, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: This pricing is per user. Monthly software pricing is set at tiers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Copilot - API - Activity Tracking - Autoresponders - Call Center Management - Call Recording - Campaign Management - Campaign Scheduling - Chat/Messaging - Chatbot - Conversation Intelligence - Customer Database - Customizable Fields - Customizable Templates - Customization - Drip Campaigns - Email Management - Interaction Tracking - Lead Engagement - Lead Management ## Integrations (2 total) - ServiceTitan - improveit 360 ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Lead Nurturing Software](https://www.softwareadvice.com.au/directory/4229/lead-nurturing/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "A tool that we could no longer live without." — 5.0/5 > **Ray** | *26 April 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The speed and efficiency with which Hatch has allowed us to respond to our customers, and manage their customer journey automatically, and get them the proper messaging for all phases of their project has allowed us to grow rapidly without needing to add as many employees as we would have needed to before. We also have the confidence to know that we are not forgetting or missing out on sending messages to a customer when we said we would. > > **Cons**: The two biggest issues we have with Hatch so far are;Controlling what data is important and what data is not important to our various campaigns. We use multiple platforms connected to Hatch and sometimes they step on each others toes.The ability to fine-tune our specific availability of when we would like messages to go out, or when we would not. IE, holidays and days were the office is closed. > > Our customers are contacted within seconds of submitting their lead requests. We are able to provide them with a consistent look and messaging. We are able to Automate, follow-up processes, automate nurture campaigns, and automate confirmation and verification of scheduled appointments. As well as many other parts of the process, from start to finish. The team at Hatch has been exceptional to work with, always willing to listen and looking for feedback on how they can improve how we use their platform. ----- ### "Hatch Fan" — 5.0/5 > **Bob** | *25 April 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The thing we like most about Hatch is how our lead volume has increase, because of the custom message, dramatic increase in the response rate, and how quick and simple it is to set an appt by text and email with out calling and being dragged into a long drawn out conversation. > > **Cons**: We’re so on top of every lead that comes in, we’re often ahead of the time it takes for the leads to sync with our crm, so in some cases we end up having to enter the leads manually. ----- ### ""Benefits" Of Hatch" — 2.0/5 > **Cassie** | *29 November 2022* | Construction | Recommendation rating: 2.0/10 > > **Pros**: I liked that I was able ot easily text people from my computer. I was able to send alerts to my team letting them know of new appointments but also hear feedback from customers on how the inspection went or where they stand on their project. > > **Cons**: I did not like that I do not have any control or visibility into what is going on with my campaigns. I had an issue where my API for our CRM was no longer active and it took me digging into it to realize that none of my cusotmers were going into my campaign. No one on my account said anything about the drop in activity. (I was also getting married so I was out when this happened and missed a good amount of customers in our summer months) > > I would have to say my over all experience will Hatch was not horrible but not worth the money we spend. First they over charged us for our first year of usage by charging us the start up fee every month. I am still waiting to get my credit back from them on this. I also had several different "Customer Success Managers" managing my account but I had to reach out to them several times to get anything done and most of the time I was directed back to the support people. I am not sure why this platform cost so much as there is not a HUGE amount of customer support. We did get decent responses from Customers through the platform but cant justify the cost when there are several other platforms with more customer support and more visibility on how it works. I also had been reaching out to my customer rep who I guess left the company without any notice to her accounts or even an automated message that the email is no longer being montiored. I would have to say every since we told them we were no longer going to be using their services I have not been able to get a straight respond. I was told I would not see any charged from Hatch after 10/17 but there was one on 10/28 but I was told that was for October not November. I no longer have access to log into the platform to verify that this is infact the October not November bill and that is not included on the payment. I would have to say this has been expremely painful and the company still owes us money and an explaination. ----- ### "Hatch Business Needs" — 4.0/5 > **Monica** | *1 June 2023* | Wholesale | Recommendation rating: 8.0/10 > > **Pros**: I like that we are able to contact customers not just by phone, but through email and text message now. > > **Cons**: There are times when the database glitches and the whole site will crash. But the support team is always on top of it and great to work with\! > > It's been a good experience. I've learned a lot about the website and how they build campaigns. ----- ### "Easy to use and customize" — 5.0/5 > **Tiffany** | *3 May 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Hatch is most helpful for taking the manual follow up to customers. We still make phone calls but being able to have voicemail drops for appointment reminders and after the appointment follow ups is extremely helpful. This allows my dialers to free up time for other tasks. > > **Cons**: Some of the integration fields can be tricky to work around depending on the CRM you are using. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/266333/hatch?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/266333/hatch) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data