---
description: Review of Jetdocs Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Jetdocs | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Jetdocs](/software/266617/jetdocs)

# Jetdocs

Canonical: https://www.softwareadvice.com.au/software/266617/jetdocs

> Jetdocs is a collaborative ticketing solution that standardizes workflows across multiple teams (Ops, IT, Support/Success, Legal, Admin, Finance). Instead of relying on email inboxes or messaging threads, Ops and IT leads set up powerful no-code workflows in minutes with our innovative no-code Catalog Builder. Our web app fully integrates with your entire organization on Microsoft Teams and Slack to get your internal tickets, requests and approvals resolved quickly.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Jetdocs

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Assignment Management
- Audit Trail
- Business Process Automation
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customizable Fields

## Integrations (3 total)

- Microsoft Teams
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)
- [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software)
- [Ticketing Systems](https://www.softwareadvice.com.au/directory/4641/ticketing/software)
- [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software)

## Alternatives

1. [C2](https://www.softwareadvice.com.au/software/337609/c2-atom) — 4.3/5 (14 reviews)
2. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)
3. [Hiver](https://www.softwareadvice.com.au/software/60479/hiver) — 4.7/5 (146 reviews)
4. [OTRS](https://www.softwareadvice.com.au/software/75465/otrs) — 4.4/5 (96 reviews)
5. [Issuetrak](https://www.softwareadvice.com.au/software/318585/issuetrak) — 4.6/5 (205 reviews)

## Reviews

### "Awesome internal ticketing solution for my team" — 5.0/5

> **Patrick** | *2 November 2022* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: So easy to use, integrates perfectly with my colleagues. The SLAs and priorities are an awesome way to keep my teams on track. Also, having the ability to loop in other users quickly gives us the flexibility we need.
> 
> **Cons**: My only request previously was to add in additional reporting options, which they've now provided. Great to get these team insights.
> 
> Internal ticketing can be tricky to get many teams involved and have it works without hiccups. Jetdocs has been awesome for our team as we scale.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/266617/jetdocs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/workflow/jetdocs-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/266617/jetdocs> |
| en-GB | <https://www.softwareadvice.co.uk/software/266617/jetdocs> |
| en-IE | <https://www.softwareadvice.ie/software/266617/jetdocs> |
| en-NZ | <https://www.softwareadvice.co.nz/software/266617/jetdocs> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Jetdocs","description":"Jetdocs is a collaborative ticketing solution that standardizes workflows across multiple teams (Ops, IT, Support/Success, Legal, Admin, Finance). Instead of relying on email inboxes or messaging threads, Ops and IT leads set up powerful no-code workflows in minutes with our innovative no-code Catalog Builder. Our web app fully integrates with your entire organization on Microsoft Teams and Slack to get your internal tickets, requests and approvals resolved quickly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/741bc124-08d8-46fd-8dfb-d732e845e92d.png","url":"https://www.softwareadvice.com.au/software/266617/jetdocs","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/266617/jetdocs#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Desk Software","position":2,"item":"/directory/4256/service-desk/software","@type":"ListItem"},{"name":"Jetdocs","position":3,"item":"/software/266617/jetdocs","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/software/266617/jetdocs#breadcrumblist"}]}
</script>