ChartLogic EHR

Pros

I can double check every health related patient information in here to approve procedure payments, thanks to our doctors sharing this info with us via CL.

Cons

Some features and information take a while to update on the server side. Because of this sometimes I have to wait longer than usual for what I need.

Pros

Makes keeping track of patient records and care streamlined and effecient. Catches clincical encounters electronically.

Cons

Everything about this software is great especially for smaller developing practices as the start up cost is low.

Pros

I had some technical issues with the practice management (invoice processing). Customer service was unable to solve the problems and i think that this program should be improved

Cons

Sometimes i can't save medical records and there is no "button" to review a resolution

Pros

Having used ChartLogic in the past, I found its EHR suite to be incredibly efficient, especially the charting process, which consistently took under 90 seconds. The system is user-friendly and flexible, making it adaptable to various medical specialties, including primary care and more complex areas like surgery. While the broad range of features is impressive. Overall, it significantly streamlined our workflow and improved practice management.

Cons

There were times when mastering the more advanced functionalities required some extra effort.

Pros

Easy setup.
Simple process.
Easy to edit notes.
Similar to a word document.
Electronic medications.

Cons

Connectivity issues at times, but that happens with any platform connected over wifi.

Pros

When I first purchased the system and it was actually working, I liked the price of it. The EMR part had many bugs and the billing counterpart was not intuitive and very difficult to use, but the low monthly fee made it bearable. Then Change Healthcare crashed and more than 3 months later, I am still not able to submit the claims through Chart Logic. There is nothing I like about it right now.

Cons

Right now I am not able to submit claims because the system never got fixed after Change Healthcare crashed. When the billing system was functioning, the part that I liked least was the fact that scheduling has to be done on the billing software which is not available online, and the charting has to be one in the EMR which is available online. I have a mobile practice and it's essential for me to be able to adjust the schedule as I go, which is impossible with this system. The fact that scheduling is not done from EMR was not revealed during demo or at any point. I learned it during onboarding. The EMR part also constantly glitches. Not all template formats are supported.

Pros

I did like that the clinical note is basically similar to Microsoft Word, so familiar to most users. The EHR is simple in it's concept.

Cons

The dictation (Dragon) feature never really worked. I purchased several new microphones, upgraded software, upgraded computer, spoke with customer support on multiple occasions, etc. Dictation errors were routinely found and manually corrected when discovered.

Pros

Easier to use and you can generate ur own templates

Cons

Billing and claims service is faulty, business suffers. V poor customer service .no [sensitive content hidden] at company

Pros

The EMR is decent. integrates with labs and radiology. the RCM service is complete trash

Cons

The deployment was horrible with an abundance of inaccurate entries which interfered with billing. Billing team in general is incompetent. Did not deliver what was sold. They DO NOT chase down denied claims at all. lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials. Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.

Pros

There are so many complicated tasks that it is able to so easily manage.

Cons

The program is not always intuitive and requires onboarding.

Pros

It can save medical records.A scheduler is includedIt can send invoices electronically

Cons

Poor customer service. Poor technical support

Pros

Ease of use. Easy to customize templates. Worked with other EMRs and you are not allowed to custimize templates of office notes or progress notes. Can custimize Folders for scanned documents. Speech is good, not perfect, but saves my wrists from typing as the other EMRs had. Speech commands make adding text/Template text to notes easy. I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future.

The best part is their customer service. Spot on. Read a few bad reviews. Let me tell you, they never dealt with an EMR with bad service before.

Cons

Wish the patient portal was more user friendly, could allow patients to make appointments, request refills. A mobile version would be helpful to me also - in that I might be able to use it as a way to securely communicate with patients. The direct mail systems still has problems. I can't view xml files.

Pros

Ease of customization. The ability to view an entire note as it is being built is a plus. Most EHR programs require that information is placed into the note section by section, in a certain order. Reality is that information is generally not provided to the doctor in an orderly fashion. Use of Smart Text which are mini-templates allow faster and more flexible note creation, not locking one in to use of specific templates.

Cons

Note creation is driven by Dragon Medical. Despite what I consider to have a fairly standard accent, I need to repeat myself frequently to get Dragon to work properly. The commands are buggy and work inconsistently.

Pros

Horrible customer service, and incapable of fulfilling any promises made. We have been using them for years, and they have been nothing but inflexible, inconsiderate, and it is inexcusable. We cannot get in touch with any of the engineers when trying to fix a problem, and any little help we get is insufficient. The system is always crashing, and notes/files we upload usually end up going missing/going to other destinations, which is a massive HIPAA violation!

Cons

This program is horrible at staying up to date. Customer service usually responds in a "snide" attitude, which is extremely unsettling, unnecessary and unprofessional, with no results to gain.

Pros

The doctor and techs like the usability of the software. Unfortunately, even upon specifically asking, the company does not notify us of changes we will experience and issues that may occur when updates are installed. When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them.
Our IT department has never had any issues coordinating the requirements for the updates.

Cons

Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved).

Pros

It is typically easy to use and intuitive. There are some features that are helpful and are not so obvious, so I would encourage watching some of the tutorials they offer online.

Cons

There does seem to be little bugs in the system constantly that get really annoying, but Chartlogic team does their best to fix them promptly. There are some processes that seem to take too many steps. I also wish they could get the internal messaging together, that would be a really helpful feature.

Pros

The internal workflow is fluid and conscice... They have an excellent, friendly, hands on and well infomred support team which is an added bonus on all fronts. We started with chartlogic in 2013 switching from a in office server based Medisoft PM and EHR and glad we did.

Cons

Since 2013 there have been several changes for improved processes and as a result of governmental regulations. ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients.

Pros

I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)

Cons

The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.

Pros

Overall poor customer service. It seems like they only have a few people working when big issues happen that require prompt attention from support team.

Cons

Poor training protocol with system changes and implementation. Difficult to get prompt and concise answers to customer service issues.

Pros

The DM tab and scanning feature. Also like the online fax.

Cons

You can't fix charts once they are closed. Spell check doesn't recognize words even though they are spelled correct it says they are spelled incorrectly.

Pros

I like the ease of navigating the software. Very user friendly. Easy to train staff to use the software. The search features are helpful.

Cons

My only complaint would be the interface issues that we sometimes have with our practice manager software.

Pros

We like the Ease of use. The medical team is happy with the software but the support team is not helping.

Cons

the support department is not very helpful. We have issues that need fixed and it's been over a year.

Pros

It does save to the cloud so no storage needed on site. During the sale they were very helpful and come to our site for training.

Cons

THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start. To expensive to start over. Please consider other products

Pros

Overall user friendly , great customer service, if you are having any problems with the system they resolve within minutes and get you back to work in no time.

Cons

streamlining meaningful use steps, templates could be a little less clumsy, internal office email communication and why not labeling straight from scanned image instead of all steps from scanning, uploading etc. - minimize steps.

Pros

I like being able to use smart marks, smart fields, and templates. It saves a lot of time in charting to be able to have a template with all of the verbiage you want already done, and you can just drop it in the note.

Cons

E prescribing can be a hassle. There are several steps to the process and this part of the system is just not very user-friendly or "intuitive."

Pros

Ease of use and the reports are excellent.

Cons

I like all of the software . There are no negatives.

Pros

We enjoy the ease of use and the ability to customize our templates and notes.

Cons

Does not interface well with other systems

Pros

This product is very easy to use. Very logical in its development. We are able to develop and change templates ourselves as needed. Because it is a certified EHR, we have been able to meet meaningful use measures quite easily.

Cons

The programing went through some rough patches in years past. One thing would be fixed, but then something else would break. That has since been resolved and they have taken a much better approach to upgrades which has resulted in fewer problems.

Pros

-EASY AND FUNCTIONALBLE.
-DOCTORS ARE ABLE TO CUSTOMIZE EHR FOR THIER OWN USE.

Cons

-CODING (CPTs CODES AND ICD 10 CODES).
-WE LOVE HOW WE PUT IN THE PATIENT HISTORY, BUT THE ALLERGIES AND MEDICATIONS ARE DIFFICULT TO ENTER INTO THE SYSTEM.

Pros

you can maneuver around the site quite easily, once you understand all the buttons, it makes your daily charting easier.

Cons

Takes a bit to understand all the buttons and where to look for certain templates etc. Overall, works well.

Pros

Really not much at all. It is seriously so far behind other EHRs and their PM software is absurd.

Cons

Everything. PM software terrible. Customer service a joke. They put in tickets and do nothing. Not cloud-based. As if they are from the 80s. So many better products. Not customizable. I cannot believe they get a 4 star. A joke.

Pros

Chartlogic 8 EMR is not cumbersome and is easy to navigate. Being able to have providers dictate directly into the EMR with built in templates that can be customized to each providers needs with Smart Text commands that can be initiated and navigated via voice commands with Dragon Naturally Speaking makes for a easily customizable, efficient product. Support is US based in SLC and a live person is reached in a reasonable amount of time every time.

Cons

With the latest MU attestation requirements they have migrated all clients to a cloud-based product with version 8 of ChartLogic except for those who would like their servers to remain on premise. If you want to keep your server's in house they charge you more for support, and it's hard to justify the added expense being you are months behind the live cloud based product as far as updates are concerned. This means you are months behind known issues which means months of dealing with angry staff and surgeons.

Pros

The implimentation process was great. We had several ChartLogic staff members on site the entire first week. Each of my providers received one on one training. Each staff member received ChartLogic University training before went live. Once we went live, we never again had a visit in a paper chart. We love the fact that if or when a change is needed to a template or anything else in the system, it can be done right on site. No need to call in an IT person, have to pay them, I can handle it myself, as it works just like MS Word.

Cons

The immunization module is very cumbersome. My understanding is that it will be fixed in the next upgrade, due to be implemented in a couple of weeks.

Pros

Interface seems easy to understand and checkin process is automated, if you are a standard practice with set travel schedules

Cons

Tracking multiple Docs across multiple locations that changes weekly is not possible, implementation team had a very difficult time importing SQL database correctly - this was a real show stopper.

Pros

User Friendly, easy to use, good work flow.

Cons

We are happy with the software. We at time shave issues with freezing and CL is unable to resolve the issue.

Pros

Good selection of features. Makes it possible for us to efficiently organize all tasks and assignments

Cons

Pictures doesn't cross over. Provider stays the same when switching patients. Patient's address is not under demographics

Pros

Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online.
Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you. The customization is great!

Cons

We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done.

Pros

It was ok in the robustness of it, there was a lot of ideas going on at once, and you get eventually what you need to get done

Cons

Way over complicated. Too much is going on on the screens at once, and your eyes have trouble adjusting.

Pros

Overall i think the system is pretty easy once you learn it. i like that we can organize it to our benefit and see the pt demo info without clicking back to the PM

Cons

----When adding the ref doctor to the note even if its in the PM not sure why sometimes it doesn't cross over to the EHR.
---- Dont like that the Dr. Notes can be deleted or changed by accident its happen.

Pros

Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately. The Document Manager is a great tool. Being able to scan documents into a patient's chart and the queue to the physician for their immediate viewing from outside the office is very helpful.

Cons

At times, the interface between AdvancedMD and ChartLogic is very slow, delaying the physicians from dictating to a referring physician. We have had issues with the system freezing on us and kicking us out, this could very well be our internet system. It seems like we've been waiting really long for the Patient Portal online registration. Also, I've been told that patients will not have the option to pay online. Also, I've been told patients will not have the option to pay online. We've had many patients ask.

Pros

We just switched over to this software for our office. It has many great things about it. It allows you to schedule patients with ease, make billing claim easier, organizing patient information, and much more. We have two doctors and it makes it easy to navigate between doctors.

Cons

The only con I have about this product is that it is sometimes hard to navigate between the screens. Other than that it is good so far.

Pros

I like the ability to customize documentation. The templates are all customized, which generates notes that are easy to read. The voice software allows for dictation directly into the office note. It merges patient demographics and insurance with our PM software.

Cons

The self-help options are limited. The product can be glitchy at times. The cursor will jump to another location unexpectedly, resulting in documentation being place incorrectly. Often, the product is slow to respond or load despite having a high speed internet connection. Changes needed to the EMR setup for meeting health care regulations set by the government are not communicated well. CL does not offer a regular review of our account to see if options are configured properly to meet regulations such as MU or PQRS.

Pros

How the encounter notes work. Very easily customized. Unlimited capacity to create templates for notes and inserts.

Cons

Messaging system is awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.

Pros

I like their perseverance and commitment to keep improving and innovating from EMR to EHR. They take risks. Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use. Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault.

Cons

Innovations have meant the product has been unstable at times beyond what is acceptable. There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to.

Pros

EMR are easy to navigate through. I love the easy template setup which you can set up to your preference which makes it extremely easy to navigate.

Cons

At some points while navigating it takes a little extra time for loading but other than that I have only had a few user mistakes which were taken care of promptly by their great support team.