ChartLogic EHR

Pros

I can double check every health related patient information in here to approve procedure payments, thanks to our doctors sharing this info with us via CL.

Cons

Some features and information take a while to update on the server side. Because of this sometimes I have to wait longer than usual for what I need.

Pros

Ease of use. Easy to customize templates. Worked with other EMRs and you are not allowed to custimize templates of office notes or progress notes. Can custimize Folders for scanned documents. Speech is good, not perfect, but saves my wrists from typing as the other EMRs had. Speech commands make adding text/Template text to notes easy. I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future.

The best part is their customer service. Spot on. Read a few bad reviews. Let me tell you, they never dealt with an EMR with bad service before.

Cons

Wish the patient portal was more user friendly, could allow patients to make appointments, request refills. A mobile version would be helpful to me also - in that I might be able to use it as a way to securely communicate with patients. The direct mail systems still has problems. I can't view xml files.

Pros

When I first purchased the system and it was actually working, I liked the price of it. The EMR part had many bugs and the billing counterpart was not intuitive and very difficult to use, but the low monthly fee made it bearable. Then Change Healthcare crashed and more than 3 months later, I am still not able to submit the claims through Chart Logic. There is nothing I like about it right now.

Cons

Right now I am not able to submit claims because the system never got fixed after Change Healthcare crashed. When the billing system was functioning, the part that I liked least was the fact that scheduling has to be done on the billing software which is not available online, and the charting has to be one in the EMR which is available online. I have a mobile practice and it's essential for me to be able to adjust the schedule as I go, which is impossible with this system. The fact that scheduling is not done from EMR was not revealed during demo or at any point. I learned it during onboarding. The EMR part also constantly glitches. Not all template formats are supported.

Pros

I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)

Cons

The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.

Pros

The doctor and techs like the usability of the software. Unfortunately, even upon specifically asking, the company does not notify us of changes we will experience and issues that may occur when updates are installed. When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them.
Our IT department has never had any issues coordinating the requirements for the updates.

Cons

Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved).