--- description: Review of MSP360 Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MSP360 Connect | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [MSP360 Connect](/software/270230/msp360-connect) # MSP360 Connect Canonical: https://www.softwareadvice.com.au/software/270230/msp360-connect Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/270230/msp360-connect?page=2) > MSP360 Connect is remote desktop and remote support software for people who need to work on computers they cannot access in person. It serves MSP owners supporting customers, internal IT teams helping employees, and small businesses accessing office systems from other locations. Instead of asking someone to describe every screen or waiting for an on-site visit, you can connect to a Windows or macOS computer, see the issue, and work with the user directly. Multi-monitor support and in-session communication make everyday assistance easier. Windows-to-Windows sessions support file transfer and recording, helping technicians share needed files and keep a record of troubleshooting. Choose the edition around how you work. Connect Free suits personal, attended access, such as helping a friend with a computer problem. Connect Pro serves small businesses that need unattended access to Windows PCs and servers. Once configured, it lets authorized users connect without someone at the remote computer approving the session. For teams supporting multiple customers or departments, MSP360 Managed Connect provides a centralized web console, browser-based access to Windows and macOS computers, technician permissions, and connection reports. Bulk agent deployment reduces repetitive setup, and multiple technicians can join an attended session when an issue needs a second opinion. Encrypted connections help protect remote sessions, while two-factor authentication helps secure the Managed Connect console. Getting-started guides and online documentation explain installation, connection setup, and security options. Managed Connect includes 24/7 technical support, and a free trial lets your team evaluate its workflow before purchasing. > > Verdict: Rated **4.3/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 45 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MSP360 - **Location**: Powell, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: MSP360 Connect is free for personal use, $89.99 a year per device on Pro, and from $1 per endpoint a month on Managed Connect for MSPs and IT teams. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Chat/Messaging - Collaboration Tools - Desktop Virtualization - Diagnostic Tools - Event Logs - File Management - File Sharing - File Transfer - Live Chat - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Print Management - Real-Time Chat - Real-Time Data ## Integrations (1 total) - HaloPSA ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.com.au/directory/4019/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.com.au/directory/4019/remote-desktop/software) - [Remote Support Software](https://www.softwareadvice.com.au/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.com.au/software/99131/teamviewer) — 4.6/5 (11642 reviews) 2. [AnyDesk](https://www.softwareadvice.com.au/software/100985/anydesk) — 4.6/5 (1799 reviews) 3. [RemotePC](https://www.softwareadvice.com.au/software/100979/remotepc) — 4.7/5 (583 reviews) 4. [Zoho Assist](https://www.softwareadvice.com.au/software/392373/zoho-assist) — 4.7/5 (1497 reviews) 5. [GoToMyPC](https://www.softwareadvice.com.au/software/99800/gotomypc) — 4.8/5 (589 reviews) ## Reviews ### "Secure and Regularly Updated Freeware with Great Functionality" — 5.0/5 > **Karel** | *25 October 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: - Freeware - Regularly updated - You can exchange files between computers - Super secure with optional enforcement of encryption keys - You can switch views of monitors - Logging files can be very important for auditing > > **Cons**: I don't think this software is well suited for large customer support teams. A product like TeamViewer, which to me costs a lot of money, seems to be more robust and with more features. Cloudberry Remote Assistant works very well for personal use and for small businesses. > > This software is very useful for someone who only needs to use this software sparingly. I have used it to connect to my work computer after hours to check up on its file upload progress. I have also used the software for connecting to a computer that had the software I needed to carry out my presentation. If Cloudberry plans to monetize on this product via monthly/annual subscriptions, I would be willing to pay for this product as long as it is significantly cheaper than TeamViewer. ----- ### "It allowed me to receive remote support on my server" — 5.0/5 > **Edymar** | *3 July 2018* | Recommendation rating: 8.0/10 > > **Pros**: It was easy to install, and I liked it very much that a third party can only connect if I allow the accuse and that the encryption key is quite secure. Supports the following operating systems: Windows Server 2003/2008/2012/2016 , Windows Server 2008/2012 R2 and Windows 7/8/10 > > **Cons**: for now it is in BETA mode and we do not know what its price will be, and if it will remain free for all operating systems, and although if it worked for me on a Windows server, it did not work on Windows 7 Enterprise 64Bits even though I tried to add it to the DEP data execution prevention list, but I think it is due to some error by the beta phase > > Despite being in its BETA phase, I was able to use it to receive remote support on my server for a long period of time without losing connection, its cost of 0 dollars saved me expenses for my small business ----- ### "tried it once, didn't spend any more time on it. I have only tried the Trial" — 3.0/5 > **Michael Dyhr** | *15 February 2018* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Works a bit like teamviewer. When finally connected it worked perfect. User interface is ok, but not perfect yet. > > **Cons**: you have to actually install the product, and it is not just click install, you have a full installation to remote a pc. I'm using teamviewer and ScreenConnect, I far prefer these product as they are easier for my customer to run. ScreenConnect doesn't need the user to read 9 digits and a code. As an idea you could adopt the administrator feature, or team feature, so that you will have a special client for the end user, and they just click and run (NO INSTALL) and then it will popup on the supporters desktop that a person needs help and with one click you are connected. ----- ### "Love the implementation. Needs a few features to be more easily functional." — 4.0/5 > **Verified Reviewer** | *20 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable. > > **Cons**: Can't store a directory of computers that I connect to. Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength? No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service. ----- ### "COVID-19 Must have app" — 5.0/5 > **Verified Reviewer** | *20 March 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Forced at the last minute to work remotely, I had little time to transfer current projects at work to the cloud. Need a platform that was fast and quick to learn. This fits the bill perfectly. > > **Cons**: I haven't found one yet. I don't rely on remote desktop apps much. > > I haven't had time to really use it a lot but so far it has done everything I needed to catch up quickly. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/270230/msp360-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/270230/msp360-connect) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data