--- description: Review of LiveChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveChat | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [LiveChat](/software/27068/livechat) # LiveChat Canonical: https://www.softwareadvice.com.au/software/27068/livechat Page: 1 / 70\ Next: [Next page](https://www.softwareadvice.com.au/software/27068/livechat?page=2) > LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication. The software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions. Analytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations. > > Verdict: Rated **4.6/5** by 1723 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1723 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Call Center Management - Campaign Management - Canned Responses - Chat/Messaging - Chatbot - Churn Management ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [Online CRM Software](https://www.softwareadvice.com.au/directory/387/online-crm/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) ## Alternatives 1. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24103 reviews) 2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1782 reviews) 3. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3428 reviews) ## Reviews ### "User engagement enhanced with Live chat" — 5.0/5 > **Shaunak** | *3 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers. > > **Cons**: No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier. > > I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system. ----- ### "Consider my Experience Before Trying LiveChat" — 5.0/5 > **Charles** | *30 June 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. > > **Cons**: The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. ----- ### "Easy solutions" — 5.0/5 > **Tami** | *19 March 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like that I can get answers without having to call and wait on hold or email and wait for a response > > **Cons**: Sometimes it takes a while to get a person to chat with ----- ### "Avoid This Company – Fraudulent Charges & Terrible Customer Service" — 1.0/5 > **Robert** | *27 February 2025* | Wholesale | Recommendation rating: 0.0/10 > > **Pros**: Avoid This Company – Fraudulent Charges \& Terrible Customer Service > > **Cons**: I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable > > I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs\! ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 March 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Cons**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- Page: 1 / 70\ Next: [Next page](https://www.softwareadvice.com.au/software/27068/livechat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/27068/livechat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data