--- description: Review of Nickelled Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Nickelled | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Nickelled](/software/27080/nickelled) # Nickelled Canonical: https://www.softwareadvice.com.au/software/27080/nickelled Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/27080/nickelled?page=2) > Nickelled is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses that helps them in automating interactions with existing and potential customers. It offers content authoring, website integration and mobile learning within a suite. Nickelled allows users to design infographic-based user guides for their solutions using default templates. Once users create the guides, Nickelled automatically sends them to administrators for approval and once approved, the guides can be published directly on different pages of the company website. Once the guides are uploaded, visitors to users’ websites will be able to use these guides as self-service tools. Nickelled also features analytics tools, which allow users to track the performance of each training guide published, including number of visits, conversion rates and satisfaction scores. Nickelled offers a native mobile application for remote usage. It offers services on a monthly subscription basis that includes support via email and product tutorials. > > Verdict: Rated **4.9/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 16 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Nickelled - **Location**: London, UK - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 299.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: The Guides Package - $199 per month for 25 tours. The Academy Package - $199 per month for 5 academies. The Complete Package - $399 per month for 100 tours. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, English, Finnish, French, German, Irish, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish - **Available Countries**: Australia, Brazil, Canada, Germany, United Kingdom, United States ## Features - Alerts/Notifications - CRM - Churn Management - Content Creation - Content Management - Contextual Guidance - Customer Experience Management - Customisable Branding - Dashboard - Data Quality Control - Email Management - Email Marketing - Engagement Tracking - Feedback Management - In-App Training - Interactive Content - Knowledge Base Management - Launch Management - Live Chat - Multi-Channel Data Collection ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.com.au/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.com.au/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.com.au/directory/3231/higher-education/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Banking CRM Software](https://www.softwareadvice.com.au/directory/336/banking-crm/software) - [Hotel CRM Software](https://www.softwareadvice.com.au/directory/339/hospitality-hotel-resort-crm/software) ## Alternatives 1. [Intercom](https://www.softwareadvice.com.au/software/378292/intercom) — 4.5/5 (1131 reviews) 2. [WalkMe](https://www.softwareadvice.com.au/software/10398/walkme) — 4.4/5 (63 reviews) 3. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 4. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "A must try" — 5.0/5 > **Matt** | *5 March 2019* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: I love that we can walk our team member and clients through any website and provide meaningful instructions along the process. It has help get our staff members up and running at a much faster pace as well. > > **Cons**: Being able to incorporate a table of contents or jump to a step in the guide take a little bit of effort. > > I have recommend Nickelled to multiple companies that are now using the software. It is fantastic and affordable. ----- ### "We used Nickelled for product demos for a new social networking product." — 5.0/5 > **Kate** | *11 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size. > > **Cons**: The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step. > > Simple guided tours of fundamental processes our website visitors might need to take on my client's site. ----- ### "Great product that helps simplify onboarding and training experiences" — 4.0/5 > **Penny** | *4 February 2016* > > We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out. Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ. We're excited to see how the product develops and the new features that they're working on currently. ----- ### "Fantastic for product walk-throughs without the need for dev\!" — 5.0/5 > **Jessica** | *27 February 2018* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since\! It gives our team the ability to create, update, and share simple walk-through guides without roping in engineer resource, which is always in short supply. Perfect solution, great product, and brilliant support. ----- ### "Great product - excellent, and much cheaper than WalkMe" — 5.0/5 > **Verified Reviewer** | *5 January 2018* > > **Pros**: 1. Great customer service 2. Ease of deployment 3. Ease of setup In all, its a great product to get users onboarded. > > **Cons**: 1. Had some early deployment issues- fixed promptly by customer support We had some technical issues early on, but the way customer support handled the issues was timely and professional ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/27080/nickelled?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/27080/nickelled) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data