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About ServiceNow
ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.
ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.
This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.
With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.
ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.
ServiceNow pricing
ServiceNow has a free version and offers a free trial. ServiceNow paid version starts at USD 100.00/month.
Starting Price:
USD 100.00/month
Free Version:
Yes
Free trial:
Yes
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ServiceNow Reviews
Feature rating
5 reviews of 253
View all reviews
John
- Industry: Computer Games
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 24/11/2022
ServiceNow Review by a Former Helpdesk Technician
its all good, the best ticketing software for me. also Jira
Pros
Everything, I love ServiceNow. I used it in 4 different IT BPO companies here in the Philippines.Integration to other systems is really good and helpful.
Cons
I can't think of any Cons using ServiceNow, it really depends on the Management or Admin that handles ServiceNow. some management can't utilize ServiceNow's great features.
Terry
- Industry: Utilities
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 02/01/2024
ServiceNow is very advanced tool but very expensive.
Pros
ServiceNow is the leading ITSM tool in the market. It offers a comprehensive range of features and capabilities that can meet any business needs. It is constantly updated with new versions that bring more innovation and value to its customers.
Cons
ServiceNow is not a cheap option when it comes to ITSM tools. It can be a significant expense for organizations that have limited budgets and need quick results. ServiceNow requires a long implementation process that involves multiple stages and customizations. It also demands a dedicated staff member to maintain and manage the tool effectively.
Mihir
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
4
3
Reviewed on 07/09/2022
Easy to setup but limited features
We use service now every time a change request needs to be raised our experience has been fine but the UI is very bad.
Pros
It's easy to setup and has limited features without overwhelming the user
Cons
The features are limited and UI is very bad
Switched From
JiraReasons for Switching to ServiceNow
Ease of setup
Philip
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5
5
Reviewed on 21/06/2024
A troubling world without Service Now
It’s been great. I love the ability to develop and admin the platform all at once. It’s a great learning tool for low code and other forms of development.
Pros
Its ability to be completely customizable. With its only limit is your ability and imagination.
Cons
Sometimes it can be to customizable. It can be challenging to solve a solution when it has to be built from scratch if the system does not already include it.
Alternatives Considered
JiraReasons for Switching to ServiceNow
We bought both
Verified Reviewer
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 30/09/2019
Best Ticketing Tool!!
On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now, it's very easy. We have saved all the filters and created a dashboard on Service Now. Now, we have shared the link to the dashboard to the client and all our work is taken care by the tool.
Relative time period is one top-notch filter, which has drastically reduced the time we were spending on creating the reports. It would take close to 4hrs to pull them and draft it for the client. Now, Service Now is doing the job and that 4hrs are saved for us.
Pros
The best thing about Service Now is the way we can handle all data and reports directly on the tool. It is really well designed in getting approvals and assigning tickets. We can also set the ticket assignment groups based on certain rules or configuration items, that really saves us a lot of time.
It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.
Cons
Not a major flaw, but if it can create aging tickets report in the form of a pivot table, then there is nothing to beat this tool. We really don't need to rely on excel if we can integrate some into the reporting feature on service now.
