4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About ServiceNow

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector. ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration. With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions. ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.
ServiceNow Software - Dashboard
ServiceNow Software - Admin panel
ServiceNow Software - Service management
ServiceNow Software - Help desk
ServiceNow video
ServiceNow Software - Dashboard - thumbnail
ServiceNow Software - Admin panel - thumbnail
ServiceNow Software - Service management - thumbnail
ServiceNow Software - Help desk - thumbnail

ServiceNow pricing

ServiceNow has a free version and offers a free trial. ServiceNow paid version starts at USD 100.00/month.

Starting Price:
USD 100.00/month
Free Version:
Yes
Free trial:
Yes

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ServiceNow Reviews

Feature rating

Value for Money
4.2
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3
5 reviews of 239 View all reviews
Gaurav
Gaurav
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2022

Service Now - A one stop destination for your ITIL Needs

Awesome. Couldnt imagine any other tool doing the same stuff for you so easily.

Pros

User Interface is very smooth , lot of features , lot of options to configure

Cons

Sometimes apolit for too many features . Need some time to get used to all the funstionalities

Alternatives Considered

JIRA Service Management

Reasons for Switching to ServiceNow

Ease of operations , setup and use of the tool. Available integrations with all major security tools specially which enahcnes and decreases time and maunal efforts.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 27/09/2022

as a Project lead we customize and use this Product extensevely.

I love this Tool because of its ease of use of the tool.
The way they develop the feature is great.
KB and Articles for support documents are good.
ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Pros

all the Modules that we used are ease to use.
Documentation is well maintained.
Easy to implement.
easy to track the changes for Admin Team.
Reporting Module is Great for BIz team.

Cons

Cost and Product Support.
Product road Map dates are not clear.

Alternatives Considered

Salesforce Sales Cloud and Wolken ServiceDesk

Reasons for Choosing ServiceNow

Less code development. more Drag and Drop features.

Reasons for Switching to ServiceNow

Ease of use and regular Product upgrade by the ServiceNow Product Team.
Santiago
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
1
Customer Support
3

3
Reviewed on 09/08/2022

A review of ServiceNow

Pros

How easy it is to split tasks among other team members when your department may not be the core department.

Cons

This is a very difficult piece of software to use, to be fair. Compared to competitors, there seems to be a lot that can be done in this but there's a very real requirement in training involved. When we were set up with this product, we hardly received that. It made the implementation rocky, at best.

Evgeni
Evgeni
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/12/2023

Best-in-class ITSM platform

Pros

All-in-one product for the organization's digital transformation. ServiceNow offers a variety of solutions for ITSM, ITAM, ITOM, CMDB, HR, etc.

Cons

ServiceNow doesn't provide a free trial period. The license cost may seem expensive as well as annual fee for developers/administrators/architects to keep their certification valid.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/09/2019

Best Ticketing Tool!!

On a daily basis, we had to pull a lot of reports and create graphs for the same. With Service-Now, it's very easy. We have saved all the filters and created a dashboard on Service Now. Now, we have shared the link to the dashboard to the client and all our work is taken care by the tool.

Relative time period is one top-notch filter, which has drastically reduced the time we were spending on creating the reports. It would take close to 4hrs to pull them and draft it for the client. Now, Service Now is doing the job and that 4hrs are saved for us.

Pros

The best thing about Service Now is the way we can handle all data and reports directly on the tool. It is really well designed in getting approvals and assigning tickets. We can also set the ticket assignment groups based on certain rules or configuration items, that really saves us a lot of time.

It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.

Cons

Not a major flaw, but if it can create aging tickets report in the form of a pivot table, then there is nothing to beat this tool. We really don't need to rely on excel if we can integrate some into the reporting feature on service now.

Alternatives Considered

Freshdesk

Reasons for Choosing ServiceNow

The previous tool was not user-friendly. It was really difficult to make reports. It had a very poor design as well.

Reasons for Switching to ServiceNow

Service-Now had a lot more features and most importantly it was very user friendly. Also, Service-Now was rated as the best in the industry.

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