About RoomKeyPMS

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere. RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into seasonal trends and forecasting. The application allows hoteliers to drive hotel bookings via offers through a cost-effective performance based system. RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality.
RoomKeyPMS Software - Feature Rich Hotel Property Management System (PMS)
RoomKeyPMS Software - Increase Automation with a Mobile Guest Experience
RoomKeyPMS Software - Direct Bookings Made Easy
RoomKeyPMS Software - Simplified Integrated Channel Management
RoomKeyPMS Software - 400+ Interfaces and Open API
RoomKeyPMS Software - Integrated Processing and Reporting All-In-One
RoomKeyPMS video
RoomKeyPMS Software - Feature Rich Hotel Property Management System (PMS) - thumbnail
RoomKeyPMS Software - Increase Automation with a Mobile Guest Experience - thumbnail
RoomKeyPMS Software - Direct Bookings Made Easy - thumbnail
RoomKeyPMS Software - Simplified Integrated Channel Management - thumbnail
RoomKeyPMS Software - 400+ Interfaces and Open API - thumbnail

RoomKeyPMS pricing

RoomKeyPMS does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to RoomKeyPMS

OPERA Cloud Property Management

OPERA Cloud Property Management is a hotel PMS system that comes with intuitive booking, front desk management,...

RoomKeyPMS Reviews

Feature rating

Value for Money
4.6
Functionality
4.3
Ease of Use
4.4
Customer Support
4.6
5 reviews of 89 View all reviews
Joseph
Joseph
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/06/2019

The Most Versatile PMS

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Pros

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Cons

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Mauricio
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/06/2024

The Best PMS system out there!

EXCEPTIONAL! I couldn't recommend it more!

Pros

The seamless reservation integration, easy to use interface, and the magnificent support staff makes Roomkey the best PMS around. I take advantage of all the features and excited to see what new features and updates will roll out soon. The constant patches to the program is something I really appreciate as well, knowing that Roomkey is constantly improving is invaluable to me.

Cons

Nothing, I utilize every feature it has and have found no downside to any of it.

Alternatives Considered

Opera

Reasons for Switching to RoomKeyPMS

Better product for my Hotels needs. Easy to use.

Response from RoomKeyPMS

Thank you for the wonderful words on your experience with RoomKeyPMS. We continually strive to regularly keep our software up to date to continue to add value for our customers. We appreciate your recommendations!

Replied 28/06/2024
Michele
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
5

3
Reviewed on 11/08/2023

RoomkeyPMS Review

Good

Pros

Unable to comment on this section.

Cons

No revenue management function, reporting not great

Response from RoomKeyPMS

We appreciate your feedback. RoomKeyPMS has integration partners with Revenue Management Systems available. A list of available partners can be reviewed on our Interfaces & Integration Marketplace on our website.

Replied 18/08/2023
Andrea
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/08/2023

Very User friendly for entry level staff

roomkey is a very simple system in the way it functions is great for staff to learn on , as its uncomplicated. As a manager there could be upgrades done to their rate wizard on how rates are entered and the functionality of it, as well as some reports that are not available and some functions that are also not available.

Pros

Customer support is where i give the highest pro! very easy to learn and very easy to find your way around the system. can be integrated with some extranets. credit card processor also can be integrated

Cons

is lacking in some areas such as reports, group reports and conformations. also unable to send travel agents conformations with total present if set to hide rate on registration card from guest. sometimes there is glitches which results in credit cards being pre authorized at check in but does not show in roomkey that it has been done.

Alternatives Considered

OPERA Cloud Property Management

Reasons for Choosing RoomKeyPMS

Customer support service was very poor, unable to get a hold of someone on the same day issues happened. when we did speak to someone the person would not have the knowledge to fix the problem. We would spend 4-6 hours on the phone at the time.

Switched From

IQware

Reasons for Switching to RoomKeyPMS

We chose roomkey over this product because, our housekeepers did not require to have cell phones or ipads on them to complete there room status updates, that it would be done by our ip phones in our rooms as it has always been done.
Michael
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2024

Highly recommend

As a small hotel owner I need an affordable system that is cloud based. The platform provides me with all the services and features I need. I have recommended it to every hotel manager and owner who is evaluating options. Cannot recommend RoomKey more highly.

Pros

Cost effective. Fantastic customer support. Ease of use. Connects with channel managers.

Cons

I cannot think of any features or issues that I do not like about RoomKey.

Response from RoomKeyPMS

Thank you very much for your kind words on RoomKeyPMS as your software solution! We appreciate your help in spreading the word and recommending us to owners and hotel managers.

Replied 04/06/2024

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