--- description: Review of RoomKeyPMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RoomKeyPMS | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Hotel Front Desk Software](/directory/671/front-desk/software) > [RoomKeyPMS](/software/2754/roomkey) # RoomKeyPMS Canonical: https://www.softwareadvice.com.au/software/2754/roomkey Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/2754/roomkey?page=2) > RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere. RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into seasonal trends and forecasting. The application allows hoteliers to drive hotel bookings via offers through a cost-effective performance based system. RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B\&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality. > > Verdict: Rated **4.4/5** by 89 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 89 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RoomKeyPMS - **Location**: Vancouver, Canada - **Founded**: 1978 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: To receive accurate pricing, contact RoomKeyPMS directly at https://roomkeypms.com/capterra/ - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English, French - **Available Countries**: Australia, Canada, Mexico, United States ## Features - API - Activity Dashboard - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Built-in Accounting - CRM - Calendar Management - Catering Management - Channel Management - Credit Card Processing - Customer Database - Customizable Templates - Data Import/Export - Data Synchronization - Discount Management - Employee Management - Extended Stay - Front Desk Management ## Integrations (26 total) - Akia - Aloha - Amadeus - Asterisk - Avaya Cloud Office - Heartland Payments+ - HelloShift - M3 Accounting Core - MYOB Acumatica - MYOB Business - Maitre'D - Medallia Experience Cloud - ORION - Ordyx - Pegasus ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hotel Front Desk Software](https://www.softwareadvice.com.au/directory/671/front-desk/software) ## Related Categories - [Hotel Front Desk Software](https://www.softwareadvice.com.au/directory/671/front-desk/software) - [Online Property Management Software](https://www.softwareadvice.com.au/directory/151/web-based-property-management-software/software) - [Property Management Software](https://www.softwareadvice.com.au/directory/1662/management-apps/software) - [Motel Software](https://www.softwareadvice.com.au/directory/3968/motel/software) - [Hotel Management Software](https://www.softwareadvice.com.au/directory/4504/hotel-management/software) ## Alternatives 1. [Cloudbeds](https://www.softwareadvice.com.au/software/167761/cloudbeds) — 4.3/5 (337 reviews) 2. [WebRezPro](https://www.softwareadvice.com.au/software/2818/webrezpro) — 4.6/5 (211 reviews) 3. [eZee Absolute](https://www.softwareadvice.com.au/software/11628/ezee-absolute) — 4.6/5 (405 reviews) 4. [roommaster](https://www.softwareadvice.com.au/software/3662/roommaster) — 4.3/5 (129 reviews) 5. [ResNexus](https://www.softwareadvice.com.au/software/3094/resnexus) — 4.8/5 (428 reviews) ## Reviews ### "The Most Versatile PMS" — 5.0/5 > **Joseph** | *14 June 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits. > > **Cons**: The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time. > > This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed. ----- ### "The Best PMS system out there\!" — 5.0/5 > **Mauricio** | *24 June 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The seamless reservation integration, easy to use interface, and the magnificent support staff makes Roomkey the best PMS around. I take advantage of all the features and excited to see what new features and updates will roll out soon. The constant patches to the program is something I really appreciate as well, knowing that Roomkey is constantly improving is invaluable to me. > > **Cons**: Nothing, I utilize every feature it has and have found no downside to any of it. > > EXCEPTIONAL\! I couldn't recommend it more\! ----- ### "Service Has improved greatly\! Thanks" — 3.0/5 > **Corey** | *26 April 2023* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: The support has gotten much better recently and seam to be much more responsive and knowledgeable. The instant feedback feature is also greatly appreciated The online platform is great for working GM and regional directors on the move\! > > **Cons**: Some user features can be improved, ie rate wizard, and multiple group reservations. > > Overall very satisfied, and pleased that they seem to be getting better\! ----- ### "Very User friendly for entry level staff" — 5.0/5 > **Andrea** | *17 August 2023* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Customer support is where i give the highest pro\! very easy to learn and very easy to find your way around the system. can be integrated with some extranets. credit card processor also can be integrated > > **Cons**: is lacking in some areas such as reports, group reports and conformations. also unable to send travel agents conformations with total present if set to hide rate on registration card from guest. sometimes there is glitches which results in credit cards being pre authorized at check in but does not show in roomkey that it has been done. > > roomkey is a very simple system in the way it functions is great for staff to learn on , as its uncomplicated. As a manager there could be upgrades done to their rate wizard on how rates are entered and the functionality of it, as well as some reports that are not available and some functions that are also not available. ----- ### "Customer Support" — 5.0/5 > **Cattrina** | *14 April 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: This program is very user friendly for Hotel Reservations. The program is easy to use and adaptable. > > **Cons**: Too many Clicks. Every time you make a change you have to click a certain box. Make another change, click again. > > My overall experience with RoomkeyPMS had been very positive. Very few Glitches and when there are, the customer support team is the best I have ever had the pleasure to work with. They are always concerned about getting Everything up and running ASAP. I have used many different software packages in my career and this is by far the best Hotel program to use for ease of use and customer support. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/2754/roomkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/2754/roomkey) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data