About ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel. With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections. ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices. ConnectWise Control is available on an annual subscription basis that includes support via phone.
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise Control Software - Run a command directly from the Host page without connecting to the machine
ConnectWise Control video
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician - thumbnail
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine - thumbnail
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations - thumbnail
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines - thumbnail
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files - thumbnail

ConnectWise Control pricing

ConnectWise Control has a free version and offers a free trial. ConnectWise Control paid version starts at USD 29.00/month.

Starting Price:
USD 29.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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ConnectWise Control Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
5 reviews of 1,796 View all reviews
Jeev
  • Industry: Pharmaceuticals
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/07/2019

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Alternatives Considered

Rescue

Reasons for Choosing ConnectWise Control

More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Control

For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
Jonathan
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

4
Reviewed on 31/08/2021

A lot of value for dollar with ConnectWise Control

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Pros

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Cons

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Vytautas
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/07/2022

ConnectWise Control is our Remote control app

Pros

It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.

Cons

One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.

Alternatives Considered

AnyDesk

Reasons for Choosing ConnectWise Control

This product is less in price.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Control

It has the best price.
Adam
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 28/06/2019

The price is right, it has enough features that were not that easy to integrate, its reputation...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pros

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Cons

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Alternatives Considered

TeamViewer, SysAid, Pro and SolarWinds Service Desk

Reasons for Choosing ConnectWise Control

ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work!

Switched From

TeamViewer

Reasons for Switching to ConnectWise Control

CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM
Warren
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 06/06/2022

A Reliable, quick and lightweight solution.

ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. It's configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial.

Pros

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

Cons

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

Alternatives Considered

VNC Connect

Reasons for Choosing ConnectWise Control

TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily.

Switched From

TeamViewer and VNC Connect

Reasons for Switching to ConnectWise Control

ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers.

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