--- description: Review of Salesforce Sales Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Sales Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/4267/revenue-management/software) > [Salesforce Sales Cloud](/software/2764/salesforce-sales-cloud) # Salesforce Sales Cloud Canonical: https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud Page: 1 / 754\ Next: [Next page](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud?page=2) > Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud. This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organisations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle. With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more. The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces. > > Verdict: Rated **4.4/5** by 18806 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18806 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - "What If" Scenarios - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Agent Management - Alerts/Notifications - Appointment Scheduling - Approval Process Control - Assignment Management - Audience Targeting - Auto-Dialer - Automatic Call Distribution - Batch Processing - Bid Management - Budgeting/Forecasting ## Integrations (37 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Revenue Management Software](https://www.softwareadvice.com.au/directory/4267/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.softwareadvice.com.au/directory/4267/revenue-management/software) - [Revenue Recognition Software](https://www.softwareadvice.com.au/directory/4493/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.softwareadvice.com.au/directory/3341/revenue-cycle-management/software) - [Online CRM Software](https://www.softwareadvice.com.au/directory/387/online-crm/software) - [Healthcare CRM Software](https://www.softwareadvice.com.au/directory/393/healthcare-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.com.au/software/1854/hubspot) — 4.5/5 (4482 reviews) 2. [HubSpot Sales Hub](https://www.softwareadvice.com.au/software/21946/hubspot-sales-hub) — 4.5/5 (506 reviews) 3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6994 reviews) 4. [Claritysoft CRM](https://www.softwareadvice.com.au/software/9707/claritysoft) — 4.5/5 (255 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (622 reviews) ## Reviews ### "A Powerful CRM With Excellent Features but a Steep Learning Curve" — 5.0/5 > **Jennifer** | *9 August 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Salesforce Sales Cloud is extremely flexible once you get the hang of it. The customization options let you build pipelines, dashboards, and automations that match your exact workflow. Reporting is one of its strongest features — you can break down data in almost any way and create visual dashboards that make performance easy to track. It also integrates smoothly with other tools, especially within the Salesforce ecosystem. Once everything is configured, the automation tools save a lot of time and reduce repetitive tasks. Salesforce Sales Cloud offers strong value for money if your team fully uses its customization and automation features. Once configured, it replaces multiple smaller tools, which can justify the cost. Customer support is generally knowledgeable, especially for technical or admin-level questions, and the documentation library is extensive. Communication channels are well-integrated — email, calls, tasks, and follow-ups can all be tracked in one place, making it easier to keep customer interactions organized. The platform is extremely customizable once you understand its structure, allowing you to tailor pipelines, dashboards, and automations to your workflow. Reporting is powerful, with flexible dashboards and detailed data breakdowns. Integrations with other Salesforce products and third‑party apps are smooth and reliable. Automation tools (flows, rules, triggers) significantly reduce manual work once set up correctly. > > **Cons**: The biggest drawback is the learning curve. Salesforce can feel overwhelming for new users, and setup often requires someone with admin-level knowledge. Some features that feel like they should be standard require additional paid add‑ons, which increases the overall cost. Customer support can be inconsistent — sometimes fast, sometimes slow depending on the issue. > > My experience with Salesforce Sales Cloud has been positive overall, but it definitely takes time to get comfortable with it. Once the system is properly set up, it becomes a reliable hub for managing leads, tracking opportunities, and organizing customer information. The automation and reporting tools are powerful and genuinely helpful for day‑to‑day operations. However, the initial setup and ongoing customization can be challenging, especially for smaller teams or users without technical support. It’s a strong, scalable CRM, but not the easiest one to learn. ----- ### "Salesforce sales cloud at scale" — 5.0/5 > **Verified Reviewer** | *4 July 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The best part which I like about this tool is its strong integration as API make it easy to connect with other tools whether it's storage analytics or ERP system. Also I can keep an eye on system reliability and compliance across organisation. > > **Cons**: If I am asked about cons then I would say it's strong but at enterprises scale it can feel a restrictive with limits also it is costly with licences and tricky when dealing with performance... > > Overall I can say Salesforce is a strong platform for managing sales at scale from my role I appreciate how it can handle bulk data loads and provide consistent up time but it demands careful engineering support to avoid limits performance issues and integration headaches. ----- ### "Streamlined Our Entire Sales Pipeline" — 5.0/5 > **Marquita** | *25 July 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Salesforce Sales Cloud is loved by users and sales experts for its unmatched scalability, advanced AI-driven automation, and a centralized data model that streamlines the entire pipeline > > **Cons**: While Salesforce Sales Cloud is a market leader, users and administrators frequently point out its steep learning curve, high total cost of ownership, and complex implementation process as its biggest drawbacks. > > Salesforce Sales Cloud offers a comprehensive platform for modern pipeline management, driven by integrated AI agents and real-time data insights. Key strengths include smart automation, deep analytics, and unified account planning. ----- ### "The CRM Cloud we should all be using\!" — 5.0/5 > **Verified Reviewer** | *1 May 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: First of all, it is very easy to use. The real other benefit is that everyone uses it so the reps are used to using Salesforce and love it. > > **Cons**: The implementation time to go from one CRM to Salesforce takes time and you may need to hire some consultants to help implement it. > > Overall we very much like it and it is adding a lot to our company from a productivity standpoint. We anticipate using it for a long time to come. ----- ### "Best in class for sales teams" — 5.0/5 > **Connor** | *11 August 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Salesforce Sales Cloud is the raw power and ability of the system. Every data point I enter can be reported on, every customization i would want to build out can be done with enough time, usage is effective for ics to managers and above. > > **Cons**: What I like least about it is two things. One thing is the cost and upkeep for building out customizations for an org - it isn’t an easy, quick process to do light customization although the power is certainly there. The other is sometimes just ease of use. UI can be difficult to navigate especially org by org using and learn the small tweaks every different org has. > > Overall it’s a fantastic platform and makes sense why it is considered cream of the crop. I see the flexibility and power behind it but it is also to be understood that the flexibility and power does come with a real price on budget and time. ----- Page: 1 / 754\ Next: [Next page](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data