--- description: Review of Infor HMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Infor HMS | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Property Management Software](/directory/1662/management-apps/software) > [Infor HMS](/software/2794/inforhotel) # Infor HMS Canonical: https://www.softwareadvice.com.au/software/2794/inforhotel Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/2794/inforhotel?page=2) > Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to manage a wide range of properties, and is recommended particularly for hotel chains, resorts, cruise lines, casinos, campgrounds, and government lodges. The system offers integrated hospitality management applications including front desk and property management, yield and revenue management, central reservations, housekeeping, CRM, financials, business intelligence, analytics, and maintenance management. It can easily integrate with point of sale, sales and catering, price optimization, and other applications. Infor HMS offers mobile functionality to engage with guests and empower staff: • Offer mobile-based guest check-in and check-out. • Provide easy hotel room key access. • Reduce nonessential, face-to-face interactions with service staff via contactless processes. • Improve visibility and precision with automated housekeeping and concierge task management. • Make guest services available anywhere in the hotel. The system is iPad and iPhone accessible and combines social, mobile, analytics and cloud technologies to monitor usability and connectivity. Infor HMS is used for midsize to large properties, and can be implemented on-premises or in the cloud as a hosted system. The solution is a scalable, secure, and stable platform. Hoteliers can rely on Infor’s deep hospitality knowledge, experience, and strong relationships with industry leaders. > > Verdict: Rated **3.3/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.3/5** | 6 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 2.7/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Infor - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 15.00 - **Pricing model**: Per Feature - **Pricing Details**: Infor HMS is available at $15/monthly (per room). - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, English, French, German, Italian, Korean, Polish, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Czechia, Italy, Poland, Singapore, South Africa, South Korea, Spain, Taiwan, United Kingdom, United States ## Features - Accounting - Activity Dashboard - Analytics - Availability Management - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Catering Management - Channel Management - Communication Management - Customer Database - Customer History - Customer Support - Customizable Reports - Data Import/Export - Discount Management - Employee Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Property Management Software](https://www.softwareadvice.com.au/directory/1662/management-apps/software) ## Related Categories - [Property Management Software](https://www.softwareadvice.com.au/directory/1662/management-apps/software) - [Property Management Accounting Software](https://www.softwareadvice.com.au/directory/125/accounting-software/software) - [Commercial Property Management Software](https://www.softwareadvice.com.au/directory/133/commercial-real-estate-software/software) - [Online Property Management Software](https://www.softwareadvice.com.au/directory/151/web-based-property-management-software/software) - [Online Booking Systems](https://www.softwareadvice.com.au/directory/432/reservation/software) ## Alternatives 1. 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Housekeeping Mobility, saves your business 12 thousand a year, as its included FOC\! New check-in app allow's you to provide VIP Check-in Expierence like no other\! > > **Cons**: The new enhancement's do come in wave's, and mandatory. Takeup of new changes can be quite challenging to some. ----- ### "Satisfaction with INFOR HMS" — 5.0/5 > **Scott** | *12 May 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The reports that are available are extremally helpful. Training time with new employees has been greatly reduced. This is the third PMS that we have had and by far the best. Functionality and ease of use is amazing. > > **Cons**: The lack of a Defense Travel Service Module. It would be very helpful if we could message all in our system via e-mail. We have new challenge that will affect all our out of state travelers. The lack of rental car availability in Alaska will no doubt have an adverse impact on the majority of our customers. Being able to send a PSA to all our inbound guest through INFOR would be very helpful. > > Overall, we are very happy with the INFOR HMS. The onsite training was top notch, the functionality and ease of use is amazing, and the reports that are available give us the ability to forecast and adjust as needed to maximize profitability. ----- ### "Terrible\!" — 1.0/5 > **Xin** | *23 April 2022* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Nothing. This system single handling destroyed the hotel's staff morale. Only feature that is better is remote friendly, meaning you can log in at home and use it since it is web-based. > > **Cons**: Everything. Our hotel "upgraded" our system from OPERA to Infor HMS. After 3 months of using Infor HMS, clearly OPERA is way more advance in their program. Infor HMS can improve on their billing screen, room assignment, finding guest reservations past/future, everything you can think of as it is NOT USER FREINDLY, you have to take multiple steps to do a single thing. It's basically an EXCEL Sheet someone created from their mother's basement. ----- ### "User Friendly\!" — 4.0/5 > **Abigail** | *11 February 2020* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: HMS is incredibly user-friendly. It is easy to navigate using the drop down menus, and its bright, bold pages make it easy to read. Everything is fairly straight forward. > > **Cons**: I do not like the customer support options; often feels like phone tag and representatives can be hard to understand. HMS would also slow down somewhat regularly, causing a negative impact when we made reservations or checked people in, as we would be waiting a while for things to load. > > I think its user friendly, but could use some change in its customer support features. ----- ### "HMS uploaded new features. Not too crazy about it." — 3.0/5 > **Marianna** | *12 February 2018* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows. > > **Cons**: Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing. > > It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/2794/inforhotel?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/2794/inforhotel) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data