--- description: Review of Convoso Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Convoso | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [SIP Trunking Providers Software](/directory/425/sip-trunking/software) > [Convoso](/software/2799/safesoft-contact) # Convoso Canonical: https://www.softwareadvice.com.au/software/2799/safesoft-contact Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.com.au/software/2799/safesoft-contact?page=2) > Convoso is an AI-powered virtual agent software designed to help automate customer interactions for call centers across various industries, including BPO, financial services, home services, insurance, lead generation, legal, real estate, solar, and telemarketing. It helps businesses manage customer engagement processes more efficiently. The software uses advanced conversational AI to interpret complex customer inputs and provide natural responses in both voice and text formats. Virtual agents handle tasks such as lead qualification, scheduling callbacks, and sending reminders. The system supports workflow automation and operational efficiency. The platform includes compliance tools to assist businesses in adhering to telemarketing regulations. It offers multimode dialing support for various dialing methods to improve contact rates. Intelligent virtual agents enable call centers to manage more customer interactions while reducing operational costs. Reporting features allow businesses to monitor campaign performance and track metrics for ongoing improvement. > > Verdict: Rated **4.5/5** by 386 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 386 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Convoso - **Location**: Woodland Hills, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 90.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact Convoso for detailed pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, India, Pakistan, Philippines, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues ## Integrations (14 total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [SIP Trunking Providers Software](https://www.softwareadvice.com.au/directory/425/sip-trunking/software) ## Related Categories - [SIP Trunking Providers Software](https://www.softwareadvice.com.au/directory/425/sip-trunking/software) - [Sales Force Automation Software](https://www.softwareadvice.com.au/directory/254/sales-force-automation/software) - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Telemarketing Software](https://www.softwareadvice.com.au/directory/4239/telemarketing/software) ## Alternatives 1. 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[LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1754 reviews) ## Reviews ### "great work space" — 5.0/5 > **Anonymous User** | *24 December 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: its very easy to use and very easy to learn its easy to work with it has a great way of doing things easy. > > **Cons**: their dont seem to be nothing much wrong with convoso but it does be slow with calls some times but not all the time > > rightnow its doing great its been awhile since the calls have been slow its a great price and easy to use ----- ### "Ominipresent and Ominipotent potential" — 5.0/5 > **Olamide** | *12 February 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: the ease of access with user friendly interface makes convoso very efficient for everyday operations. > > **Cons**: requires stronger and stable internet connection to function optimally. System responsiveness and call quality maybe affected by weak internet connection. > > without further Ado, Convoso has really made working in my supervisory role the most seamless. It has helped me manage all my tasks and given me an omnipresent eyes on all my team members ----- ### "Updated Review" — 4.0/5 > **Daniel** | *8 April 2025* | Legal Services | Recommendation rating: 5.0/10 > > **Pros**: More reliable than some competitors our company has tried. > > **Cons**: Customer support can be slow at times, with challenges getting answers from support staff in a timely manner. > > Pretty solid servicing a medium sized team overall. ----- ### "Customer Service - Reports - Confidence Level - All Needs Improvement" — 3.0/5 > **Rahoul** | *9 September 2025* | Insurance | Recommendation rating: 5.0/10 > > **Pros**: User friendly interface - The options in the main menu and the sub menu options are very much self explanatory > > **Cons**: Customer Support - I am not happy at all with the customer support. Let me give you an example that fits in my experiences on most of the interactions. A day I reported a few leads without any customer on the other line. Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production. I was asked for most recent examples so I went back and this time came back with new examples within 15 minutes. Meanwhile, the issue was resolved and I was informed to get back if the issue happens again. My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that issue to happen again. Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at Convoso that day) and I got the RCA after more than 3 follow ups. The received RCA was very generic without any actions taken to prevent that issue from happening again. The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together. > > If there is something wrong operationally with Convoso I need to goto Customer Support but I don't get answers there and if something is good going, that time also I don't know why it is all good. So overall, I never build a confidence nor I get any actions or learnings. It's going good, celebrate. It has a problem, should get fixed in sometime automatically. Like restarting a laptop has solved 80% of the problems but that's not the actual troubleshooting. ----- ### "best ive used" — 5.0/5 > **Maria Desiree** | *12 February 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: they way they help to solve any problem I have always make sure they get everything you need to be successful. > > **Cons**: Nothing I can say bad about them. They do everything I ask of them best company I used thus far. I would recommend. > > Really good company I would recommend makes my job a lot easier we tried others in the past and nothing compares ----- Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.com.au/software/2799/safesoft-contact?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/2799/safesoft-contact) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data