About PhoneBurner

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power dialing, lead management, email follow-up, performance management and analytics. The PhoneBurner system is TCPA/FCC compliant. Users can maintain detailed contact records in the built-in CRM, or integrate with Salesforce and other leading CRM applications available. Other features include voicemail drop, one-touch emails, email tracking, custom dispositions, call recording, call transfer, local ID tracking, and LeadStream intelligent lead distribution system. PhoneBurner scales to any size team managed from one central admin portal. Analytics and reporting features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts. The solution is available on a monthly subscription basis and provides customer support via phone and email.
PhoneBurner Software - PhoneBurner contacts screenshot
PhoneBurner Software - Built-in sales CRM
PhoneBurner Software - PhoneBurner detailed contact records screenshot
PhoneBurner Software - Custom team reports
PhoneBurner Software - Smart lead distribution
PhoneBurner Software - Power dial leads
PhoneBurner video
PhoneBurner Software - PhoneBurner contacts screenshot - thumbnail
PhoneBurner Software - Built-in sales CRM - thumbnail
PhoneBurner Software - PhoneBurner detailed contact records screenshot - thumbnail
PhoneBurner Software - Custom team reports - thumbnail
PhoneBurner Software - Smart lead distribution - thumbnail

PhoneBurner pricing

PhoneBurner does not have a free version but does offer a free trial. PhoneBurner paid version starts at USD 124.00/month.

Starting Price:
USD 124.00/month
Pricing Details:
Free Trial - no credit card required. Get unlimited dialing from $124/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.
Free Version:
No
Free trial:
Yes

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PhoneBurner Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.8
Customer Support
4.8
5 reviews of 158 View all reviews
Mike M.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/02/2019

PhoneBurner An Amazing Product For Business

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Pros

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Alexandre M.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 06/11/2019

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Alternatives Considered

Five9

Reasons for Choosing PhoneBurner

Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that.

Switched From

Five9

Reasons for Switching to PhoneBurner

I tryied and considered EVERY single relevant solution.

Response from PhoneBurner

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Replied 08/11/2019
Victoria C.
  • Industry: Staffing & Recruiting
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2022

Up-to-date technology, it transformed the way we used to work in the past

Pros

You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need.
Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it!

Cons

The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 25/05/2022

The Worst Support and Billing Team - Horrible Service

By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes.

Pros

Nothing. Horrific software and service top to bottom.

Cons

Entire new customer support and billing team.

Response from PhoneBurner

We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform.

Replied 15/06/2022
Steve R.
  • Industry: Banking
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/05/2022

Great phone tool for your sales team

Great experience helping grow our company faster than we imagine

Pros

I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns

Cons

I really have no complaints. The product is on par

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