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About PhoneBurner
PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations. The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics.
The PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications.
Use the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails, one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more.
PhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.
The solution is available on a monthly subscription basis and provides customer support via phone and email.
PhoneBurner pricing
PhoneBurner does not have a free version but does offer a free trial. PhoneBurner paid version starts at USD 149.00/month.
Starting Price:
USD 149.00/month
Free Version:
No
Free trial:
Yes
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PhoneBurner Reviews
Feature rating
5 reviews of 173
View all reviews
Tom
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 06/01/2021
Outstanding CRM for Generating More Calls, Emails, and Voicemails
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
Pros
Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!
Cons
It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).
Alexandre
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 06/11/2019
Best customer service of all 7 call software I used. Outstanding.
You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.
Pros
I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).
Cons
I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.
Alternatives Considered
Five9Reasons for Choosing PhoneBurner
Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that.Switched From
Five9Reasons for Switching to PhoneBurner
I tryied and considered EVERY single relevant solution.Response from PhoneBurner
Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)
Replied 08/11/2019
Verified Reviewer
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1
1
Reviewed on 25/05/2022
The Worst Support and Billing Team - Horrible Service
By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes.
Pros
Nothing. Horrific software and service top to bottom.
Cons
Entire new customer support and billing team.
Response from PhoneBurner
We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform.
Replied 15/06/2022
John
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 03/07/2019
Making 400 calls per shift has never been easier
Pros
This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.
Cons
The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.
Reasons for Switching to PhoneBurner
Cost and features. Both had minimums of 3 and 10 seats. I had two callers. I wasn't going to spend extra for something I wasn't going to use.
MISTY
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 03/06/2021
Need to make more calls? YOU NEED THIS!!
I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity!
Pros
I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up!
Cons
I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem.
