About TeamSupport
TeamSupport pricing
TeamSupport does not have a free version and does not offer a free trial. TeamSupport paid version starts at USD 49.00/month.
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TeamSupport Reviews
Feature rating
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Team support makes us a more efficient with customer support.
Pros
Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once.
Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis.
Overall, Teamsupport has saved us time ,and made our customers happier.
Cons
It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Intuitive, Useful Software Company-wide
Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.
Pros
I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.
Cons
Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.
Response from TeamSupport
Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements.
We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Best tool for customer support
Pros
Processing tickets are much easier. Status of the tickets are sent via email which helps in efficient tracking.
Cons
Most of the features in the tool are not user friendly. Reports generated by the tool are not efficient to track and requires manual support
- Industry: Events Services
- Company size: 201-500 Employees
- Used Monthly for Free Trial
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Review Source
What is good
Pros
It was easy use and iam glad got to try it out has a lot if good stuff
Cons
More options, more space and less ads not enough support
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Customer Convenience
Overall,TeamSupport is a topnotch product. Customers love to interact through email, chat and use browsing.
Pros
It is very helpful for us to assist clients more effectively. Customers are so happy using the software.
Cons
None so far. Customers interact more effectively.
