--- description: Review of TeamSupport Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TeamSupport | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [TeamSupport](/software/2808/teamsupport) # TeamSupport Canonical: https://www.softwareadvice.com.au/software/2808/teamsupport Page: 1 / 35\ Next: [Next page](https://www.softwareadvice.com.au/software/2808/teamsupport?page=2) > TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment, and risk signal so you can increase adoption, reduce churn, and drive loyal champions. Unite customer support, CX, and success teams with powerful insights and workflows for onboarding, activation, expansion, and retention. Gain better understanding of your customers with CSAT \& NPS scores and our proprietary Customer Distress Index. TeamSupport’s low-cost, all-in-one solution features messaging and live chat, and ties every conversation directly to the customer account level—not just the user level. Use automated insights to identify product friction and new feature enhancement opportunities, and drive proactive conversations with product teams. Turn customer data into structured, repeatable Playbooks that automate very function of the customer journey. > > Verdict: Rated **4.5/5** by 848 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 848 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 45.00 - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Asset Lifecycle Management - Assignment Management - Automated Routing - Autoresponders - CES Survey Structure - CRM - CSAT Survey Structure ## Integrations (40 total) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox Business - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... and 25 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) - [Knowledge Base Software](https://www.softwareadvice.com.au/directory/3898/knowledge-base/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3460 reviews) ## Reviews ### "TeamSupport Live Chats help with quick connections\!" — 4.0/5 > **Barbara** | *22 December 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile. > > **Cons**: There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats. > > We use TeamSupport for our intranet connections with our own team members but offer links for outside requests. ----- ### "TeamSupport is an excellent choice for a help desk" — 4.0/5 > **Lillian** | *2 August 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: It doesn't take much mental effort to understand how the product works and how to apply the many facets of your support function to it. My innate teamwork skills allowed me to effectively coordinate with my colleagues, the client, and TeamSupport to improve our service to the customer. > > **Cons**: Outdated user interface. The business is ignoring its primary offering. Very little. Its features are so similar to those of other CRMs that you'll be hard-pressed to find one that meets your specific needs if you don't already use another CRM. > > TeamSupport's functionality is on par with that of competing products, but I prefer working with it because the information I need to manage my business is more logically organized. ----- ### "Find another option" — 3.0/5 > **Gary** | *6 November 2019* | Education Management | Recommendation rating: 4.0/10 > > **Pros**: I like a program that just plain works. In that respect, TeamSupport does its job. We're able to start and track tickets for our team. That's at least one positive aspect of the system. > > **Cons**: To begin with, the system is "clunky". Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark. Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users. > > Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system. ----- ### "It is an excellent help desk solution in our company" — 4.0/5 > **Kelly** | *10 October 2023* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Having all the requests for help in one central location is quite convenient. Our team is able to get the most out of the software because of its seamless integration with our other systems. > > **Cons**: I appreciate TeamSupport for what it's worth, but I've had some difficulties with it. It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request. > > The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers. ----- ### "I really like TeamSupport's ticket redirection features" — 4.0/5 > **Christian** | *2 August 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions. > > **Cons**: I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive. > > Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it. ----- Page: 1 / 35\ Next: [Next page](https://www.softwareadvice.com.au/software/2808/teamsupport?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/2808/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data