--- description: Review of Ameyo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ameyo | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Ameyo](/software/125344/ameyo) # Ameyo Canonical: https://www.softwareadvice.com.au/software/125344/ameyo Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/125344/ameyo?page=2) > Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options. Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query. The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance. Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels. Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base. > > Verdict: Rated **4.2/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 100 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ameyo - **Location**: Gurgaon, India - **Founded**: 2013 ## Commercial Context - **Pricing Details**: Contact sales for a custom quote - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) - **Supported Languages**: Arabic, English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Bahrain, Botswana, Brunei, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, China, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, India, Indonesia and 45 more ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - Autoresponders - Blended Call Center - CRM - Calendar Management - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing ## Integrations (6 total) - Freshdesk - Salesforce Sales Cloud - SugarCRM - Talisma CRM - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [Inside Sales Software](https://www.softwareadvice.com.au/directory/3602/inside-sales/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (876 reviews) 2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (325 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.softwareadvice.com.au/software/171343/Readymode) — 4.6/5 (142 reviews) ## Reviews ### "Great solution for Call centers" — 5.0/5 > **Pedro** | *16 March 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It's indeed one of the best on the market > > **Cons**: They should find more ways to use AI into their system ----- ### "Ameyo: Excellence in calling" — 5.0/5 > **Junaid** | *16 November 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I would rate it 10 on 10 as i am working in a prestigious institute and we are using this software for admission calling so Ameyo Calling Software has transformed our admission calling process\! Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. > > **Cons**: There are no cons but sometimes latency in call landing happens but that's so rare. > > I've had an exceptionally positive experience with Ameyo calling software in admission calling. Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. The platform's automation capabilities, real-time reporting, and customizable workflows have increased our call volumes, improved applicant engagement, and streamlined our admissions process. The following are the some key points which i like the most: • Efficient automation and call routing • Intuitive interface for easy adoption • Robust reporting and analytics • Seamless integration with existing CRM and databases ----- ### "Review on AMEYO Dialer and Omni Solution" — 4.0/5 > **Jeffrey** | *12 February 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Customizable, efficient, user-friendly and secured > > **Cons**: Voice recording conversion and archival, IVR blasting > > The product help us in meeting our daily productivity thru the dialer capability ----- ### "Best dialer to connect customer and very easy to learn" — 5.0/5 > **Pooja** | *26 November 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort > > **Cons**: Nothing, all the featured are world class, once of the best dialer in calling industry > > Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort, call recordings use for audits and help to proving training to sales team to improve performance. ----- ### "Connect without Interruption" — 5.0/5 > **Vinoth** | *11 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network. > > **Cons**: Sometimes it logout intermittently. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/125344/ameyo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/125344/ameyo) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data