--- description: Review of Maestro PMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Maestro PMS | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [API Platforms](/directory/4343/api-management/software) > [Maestro PMS](/software/2846/northwind-maestro) # Maestro PMS Canonical: https://www.softwareadvice.com.au/software/2846/northwind-maestro Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/2846/northwind-maestro?page=2) > Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, private cloud, self-hosted or on-premise. Designed exclusively for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups looking to support a full service operation across a single or multi-property portfolio, Maestro has been the answer for over 43 years and paved the way for cutting edge innovation to serve their clients. Maestro is a robust and feature rich property management system (PMS) with integrated modules to manage all facets of the guest journey including front desk reservations, yield and rate management, sales \& catering, spa and activities, integrated partner point of sale (POS), membership and loyalty, condo owner management, online direct booking engine, while digitalizing the guest journey from point of booking through to check out and everything in between\! Maestro’s touchless and mobile app technologies — including contact-free web/mobile/kiosk check-in, mobile key integration, online prepayment portal, mobile check-in and check-out, electronic signature and reg card, configurable 48-hour room availability, mobile intake and waiver forms, and eSignature Document Management — reduce or eliminate the need for physical contact between guests and staff while creating operational efficiencies. The Maestro cloud PMS or Windows PMS hotel management software solutions are backed by an all-inclusive support and service commitment which includes a 24/7 live call-center; free version upgrades; on-demand live one-on-one training; in application live-chat and email support, e-learning center, live webinars; and professional productivity audits to maximize the investment. Regardless of which implementation model you choose, Maestro provides a sophisticated solution, robust feature set, and the latest innovations to keep hoteliers competitive with the freedom to move to any new environment as future business demands dictate. The Power To Choose is yours with Maestro, and ability to have the best of all worlds to customize your solution as you need. > > Verdict: Rated **4.3/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 23 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NORTHWIND - **Location**: Markham, Canada - **Founded**: 1978 ## Commercial Context - **Starting Price**: USD 25,000.00 - **Pricing model**: Flat Rate - **Pricing Details**: Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or info@maestropms.com for detailed and personalized pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, Ireland, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Booking Management - Built-in Accounting - CRM - Catering Management - Communication Management - Contact Management - Customer Database - Customer History - Data Import/Export - Developer Portal - Document Management - Electronic Signature - Email Management - Employee Management - Extended Stay - For Vacation Rentals - Front Desk Management - GDS/OTA Integration ## Integrations (5 total) - Book4Time - Ivy Experience Suite - ResortCleaning - Tripleseat - Whistle Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [API Platforms](https://www.softwareadvice.com.au/directory/4343/api-management/software) ## Related Categories - [API Platforms](https://www.softwareadvice.com.au/directory/4343/api-management/software) - [Hotel Front Desk Software](https://www.softwareadvice.com.au/directory/671/front-desk/software) - [Hotel Management Software](https://www.softwareadvice.com.au/directory/4504/hotel-management/software) - [Property Management Software](https://www.softwareadvice.com.au/directory/150/rental-property-management-software/software) - [Resort Management Software](https://www.softwareadvice.com.au/directory/582/resort/software) ## Alternatives 1. [Cloudbeds](https://www.softwareadvice.com.au/software/167761/cloudbeds) — 4.3/5 (337 reviews) 2. [WebRezPro](https://www.softwareadvice.com.au/software/2818/webrezpro) — 4.6/5 (211 reviews) 3. [roommaster](https://www.softwareadvice.com.au/software/3662/roommaster) — 4.3/5 (129 reviews) 4. [rezStream](https://www.softwareadvice.com.au/software/410670/rezstream) — 4.7/5 (118 reviews) 5. [eviivo](https://www.softwareadvice.com.au/software/321855/eviivo-suite) — 4.0/5 (393 reviews) ## Reviews ### "Fantastic customer support drives feature rich PMS" — 5.0/5 > **Chris** | *18 October 2017* | Recommendation rating: 9.0/10 > > **Pros**: The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here. > > **Cons**: As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however. ----- ### "Used it for 7 years" — 4.0/5 > **Ryan** | *18 February 2019* | Business Supplies & Equipment | Recommendation rating: 8.0/10 > > **Pros**: Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again. > > **Cons**: The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T. > > I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :) ----- ### "Maestro PMS" — 3.0/5 > **Madison** | *2 July 2019* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking. > > **Cons**: The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful. ----- ### "Maestro Review" — 4.0/5 > **Erin** | *12 July 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Transaction details, Customer Support, Auditing Reports > > **Cons**: Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON > > Over all, we like using Maestro PMS. ----- ### "Top Notch System and Service" — 4.0/5 > **Andy** | *2 August 2019* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions. > > **Cons**: Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/2846/northwind-maestro?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/2846/northwind-maestro) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data